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“Had a Fantastic Time !!!”

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Sandals Royal Caribbean Resort and Private Island
Ranked #7 of 64 Hotels in Montego Bay
Certificate of Excellence
Reviewed 26 March 2008

We really had a Great time at this resort and signed up for Soon Come Back before leaving. The building we had was so close to the beach. Everyone was great and very helpful, especially Roan the photographer and our Concierge Paulette. They both truly stood out with exceptional friendly service and went out of their way to insure we had a great time. Everyone was very friendly and we certainly want to... Come Back Soon !!!

We stayed there the first week of March 08, and really had a wonderful time !! It was Great !!!

Ken & Kelly Morris

  • Stayed: March 2008, travelled as a couple
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2  Thank ibafantoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,868 - 4,874 of 5,552 reviews

Reviewed 26 March 2008

Although the property is small compared with other Sandals, it only added to the intimacy of the experience. We had a room over the "quiet pool" and as we are nearing senior-citizen status, that was really appreciated! The other pool had the swim-up bar and many activities, including entertainment, and since we were there to de-stress from our jobs, the quiet pool was perfect. The beach is small at that end of the resort, but at the time we stayed there, it was never crowded. The staff is the friendliest we've ever experienced. We upgraded our beach-front room to the concierge level, and the room service was impeccable, always on time as promised with breakfasts and dinners. The restaurants, especially the French on property, were excellent. This was our fourth trip to Jamaica and our second at a Sandals resort and we loved the experience so much we booked our next year's trip at a Sandals in St. Lucia. If you are looking for a "party" resort, I would say try the Sandals at Montego Bay, as the Royal Caribbean is much more sedate. The resort is only a ten-minute ride from the airport, which is also a plus, although it's under the flight path, the planes stop flying by nine at night so the noise wasn't a factor for us.

  • Stayed: March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank Rose_Gardens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2008

I have included a lot of information below, and know that some people just want a recommendation so I have put this first. If you want Butlins in the Caribbean and you get this at a discount, or can afford the Sandals inflated prices, then this is worth it. If you really want 4 or 5 star luxury and seclusion then choose somewhere else. This is not a bad place and we had a great holiday, but Sandals is vastly overpriced and with an inflated view of its quality rating.

Sandals sell their holidays as “Sandals Luxury Included™ Vacation represents an unprecedented new level of supreme perfection. Revel in some of the world's most breathtakingly romantic beachfront settings. Choose from an unparalleled array of gourmet á la carte restaurants.” And specifically the Royal Caribbean as “Located in Montego Bay, Jamaica, this resort features classical Georgian architecture, rich mahogany panelling and manicured grounds that welcome you to a place reminiscent of the grandest British manor houses. Sandals Royal Caribbean Resort transports you to a timeless experience of impeccable service, genteel manners and effortless sophistication, all set against the vivid aquamarine majesty of the Caribbean Sea. And, when you're ready to venture even further afield, our offshore island awaits, burgeoning with the exotic allure of the orient.”

Well that’s the sales pitch so what’s the reality? Sandals Royal Caribbean is not a 5* or even a 4* luxury resort. It would sit comfortably at 3* with hot spots of 4* and cooling waters at 2*. This is an aging and run down resort which appears to be undergoing major renovation (significant building works on site which were not mentioned on booking and dismissed on arrival). Even when complete I doubt this will truly reach 4*. Most of the larger things are done adequately, but there are so many smaller things done badly and hidden costs, that Sandals use of terms such as “supreme perfection” and “Luxury Included” amount to misrepresentation. Don’t misunderstand, this is a nice place for a holiday and it’s easy to have a good one, but based on Sandals hype to justify the significant over-pricing, you could easily be much poorer and disappointed – as we were. We still had a great time, but were expecting more based on the Sandals promises and were left thinking it was poor value for money.

ACCOMMODATION – Well the room types are at best confusing – 9 different grades - but I suspect that’s intentional. From what we saw the rooms were all functional but not especially luxurious – more Holiday Inn than Hilton. We booked a Grande Luxe Beachfront Room and we think we got a Honeymoon Concierge Beachfront Walk-out Room but without the Concierge component. If we had paid the extra for this and had been on honeymoon we would have been back to reception ASAP. The room was adequate, but very run down – obviously one of the older rooms yet to be updated. Drawers didn’t shut, doors were broken the shower curtain and grouting had mould growing. The back of the bathroom door had obviously had mould and had been badly painted over so it could never look clean even when it was. The taps leaked and the marble countertops were faded and pitted. Housekeeping was sporadic and the aircon noisy. We were heading straight back to Reception to get moved, until we did a tour of the rest of the complex. One group of sea view rooms was right by the major building works (noisy and dusty). Another was at the very far end of the property toward the storm drain and looking more at the pool than the beach. These rooms were done up to a better standard but still nothing special. So we got the worst bits in our room fixed and stayed put, and we chose right. Location was great and the room served the purpose, but obviously Luxury was an overstatement so not value for money. Still, better than the new “exclusive River Suites” though. The Sandals photos are brilliantly taken so that they hide the fact that these suites are in the worst spot on the resort. There are currently only 4 or 5 of them and are sandwiched between: the boutique; the building site; the main walkway to the beach/pool bar; and the gift shop. The “lazy river” is in fact a small pool running in front of the suites between the boutique and the building site – about 25 yards max. To add insult to injury, the suites themselves act as a parasol and leave the suites extended ‘sun’ patio in shade for most of the day.

BEACHES - In the Sandals photos the beaches are shown as a number of long near deserted sweeps of sand into a clear blue sea. Whilst not exactly a lie: the beach is sandy and very well kept, and the sea is definitely blue and clear; it is misleading as they are certainly not deserted. The reality is tiny strips of sand with regimented row upon row of sun loungers set cheek by jowl marching into the sea. If you have been to Benidorm in the high season, then you have some idea of how close these sun beds are. You will get friendly with your neighbours. The main beach is further disrupted by the volleyball pitch. This means if you are on a bed near that when the regular daily games are on, expect to get hit with the ball at some point. The same pitch does have an upside though. The beach on the side by the water sports is therefore less crowded and if you get a lounger there, it does feel more secluded. As this was directly outside of our room we used this all the time and would recommend it. Of the 3 usable strips of beach, the main beach (closest to the island) is the busiest, but least windswept and closest to the bars and food. Drinks are served in sturdy plastic ‘glasses’ so you can take them on the beach with reasonable safety. Empties are regularly collected by the Sandals staff and the beach is constantly being raked and cleaned. Also worthy of note is the Sandals website pictures are old and out of date. On one of the smallest beach strips, there are some cabanas (for use at an expensive additional cost) and the gazebos on the jettys are in disrepair or missing completely. You will also have to suffer the ‘looky-looky’ men if you venture onto the beach or particularly the jetties. Whilst they are not technically allowed on the Sandals property, they use small boats or canoes to patrol the edge of the beach and hold onto the jetties. If you pass then they will constantly call and talk to you until you buy or get fed up and go somewhere else. In itself not a major issue, but a pain if you go for a romantic stroll to look at the ocean and end up with a number of these guys jostling to sell expensively priced cheap tat to you.

PRIVATE OFFSHORE ISLAND – Sandals Cay is a small natural island expanded by dumping tonnes of sand and planting vegetation. Boat transfers are every hour approximately on the hour. Although the Thai restaurant is on the cay, no food is available during the day, so you either: starve, take food with you, or come back to the mainland to eat. However, there is a bar there and well maintained toilets so no need to sit cross-legged all day. Clothing is optional on the rear ‘beach’, but it’s not exactly inviting - a few sun beds hidden behind a wall on scrubland. The island looks as if it was a popular key part of the resort at one time. A party area with a jerk chicken stall is in the middle, but obviously not used for some time. Pictures on the website show seating with cushions and torches etc, but although the seats are still there, it looked pretty unused. On a busy day the sun beds would be filled quickly and without other comfortable seating and food, I can see the island losing its charm quickly. We were lucky to be there when it was near deserted and had the small beach to ourselves (and a diminishing supply of cakes and cookies gathered from the beach grill before we left mainland). A real shame this is underutilised, but if you get over on a quiet day, it really feels special.

POOLS - Royal Caribbean is listed as having 4 pools, 2 swim-up pool bars plus 5 whirlpools (though we only found 4). All pools are 1.2m (4ft) deep and are: the main pool (with swim up bar and whirlpool), the off-shore island pool (with swim up bar and whirlpool), far beach pool (with whirlpool), and pool next to the reception driveway. The other whirlpool is near the beach grill. All were clean and well maintained, but fairly small. The main pool is the centre for entertainment (water volleyball, aquarobics etc) and so is not fully available. The surround is choc full of sunbeds, but they will be reserved (though often not used) early in the morning. The music played here is very loud and constant, though it rarely drowns out the loud guests playing drinking games by the bar or having shouted conversations across the pool. This is not an area for those looking for quiet or romance. The far end beach pool or even better the somewhat forgotten pool by reception are much better for that. Both of these pools are a little further from all the bars and beach grill so the heavy drinkers are less interested in frequenting them. The downside is that there are few available sunbeds, as those in the rooms close to these pools know how good the locations are and have often got the beds reserved early. The pool on the island is also clean, but as it’s raised is a bit windswept and even on a hot day is pretty chilly. Although we used the swim up bar, we soon moved to the hot tub to enjoy our drinks.

RESTURANTS – Having experienced a range of gastronomic eateries – ranging from the Greasy spoon on the A3031 to London’s only Michelin 3* restaurant – I can safely say that Sandals claim of “4 world-class restaurants on property” is patently not true. No half decent restaurant would serve cold food and warm white wine as Sandals managed consistently – the worst being the Regency. You also need to take the photos on the website with a pinch of salt. They show flamboyant table layouts and fancy runners when you actually get a white table cloth and a small flower in a vase. The pianos in the Regency and piano bars appear to be for show as the lid was not raised once during our stay.
BREAKFAST is a buffet in the Regency which is OK. Service was pretty good and the food a little boring but good quality and a reasonable selection.
LUNCH can be taken in the Regency again or the anytime Beach Grill. Lunch at the Regency is another buffet (Themed on a daily basis) which was a little disappointing. None of the food was poor, but just limited in choice, uninspiring and certainly not world-class. Other all-inclusives we have staying in the Caribbean are far better. We were disappointed to find so little fish (local or otherwise) on an island menu. The Beach grill is very American centric with burgers and fries with everything, but the Jerk Chicken was pretty good. This also had the advantage that you could take it away to the beach or your room to eat on the patio if you wanted. The Beach Grill is open most evenings as well. The cookies are brilliant and we put on pounds from these alone.
TEA – Afternoon tea was (badly) served in the Coffee room between 16:00 and 17:00. Service was so poor it was better to get it yourself – as you have to for the rest of the day. Coffee from the machine was however pretty good and the coffee room comfortable and relaxing. Coffee and teas are available all day and night from here- as were cookies, assuming we hadn’t already eaten them all.
DINNER - Evening meals were a little different, with 2 restaurants needing advanced booking (suggest you book at least a day in advance) and the other 2 you simply wait for a table to be free. All start and finish serving very early, so don’t linger in the shower. Not all restaurants are open every day so you need to check the room info pack to ensure you don’t find yourself left hungry. Although there is variety, it is obvious the majority of guests are American and the menus appear to have an American influence. Not a bad thing, just an observation.
Be aware that although the resort is all inclusive, they will hard sell the additional cost “Manager’s Special” wine list at all of the restaurants. If you use this I suggest sticking with red as the white was never cooled, let alone chilled. Complaints brought little response other than a little more ice into the ice bucket. By the end of the meal, the dregs of the wine were at a reasonable temperature but why should you have to wait. This would be unacceptable in a cheap café, but in a supposed luxury resort in a “world-class” restaurant with the cheapest wine at $30 this is unforgivable. The inclusive white wine by the glass was no better chilled.
THAI PAGODA – I’ll start with the best. The Thai restaurant on the island has 2 sittings at 18:00 and 21:00. Food was fabulous and well worth booking. This was really the only restaurant that lived up to the billed quality. Food was hot (temperature and in the case of the shrimp soup spicy) and really tasty. It is a well rehearsed and presented experience with a set menu giving a flavour of a number of Thai dishes. The downside is that with 2 sittings, and a boat ride, the whole thing felt a little rushed. The wine as usual was not chilled either by the glass or the very expensive bottles.
LE JARDINER – This has recently been converted to a French menu (though the only thing particularly French on the menu is snails) and Sandals info still shows it as the Courtyard Mediterranean. The setting is very romantic and service was good. The food used quality ingredients, was of a good standard but was not outstanding. The two French restaurants in our little High street are better and have a more interesting menu. That said you will have a enjoyable meal in very pleasant surroundings. We must be suckers for punishment as we tried more white wine here and it was Jamaican beach temperature.
PAVILION – We were really looking forward to this as it claims to be a Jamaican speciality. Well we were disappointed again as this is sanitised Jamaican food. It’s the sort of thing you get in the Disney Epcot world village. Well presented good quality cuts given Jamaican sounding names served to an American audience as the real thing. Nice enough meal, but ….
REGENCY – Oh dear what can I say. The food (Thai excepted) at all the restaurants was not very hot, but the Regency was simply cold. The first time we sent it back it took an age to return with one dish marginally warmer and the other colder. This was a shame as the food itself was quite good and it had the widest menu of the site.
A point worth noting is that on Saturday night is the Beach Party. Sounds good and it wasn’t bad the bits we saw. The noteworthy fact is that this is the ONLY place to eat on Saturday as all the other restaurants shut. Be prepared or book to go to MoBay or the Inn.
You certainly wont go hungry and the food is generally good, just not as good as Sandals make it out to be.
We also ate at the Italian at Sandals Montego Bay. This requires booking and a shuttle service which is free. The food was pretty average and it was as if they had a challenge to see how quick a 3 course meal with coffee could be served. Our table was booked at 21:30 and we were hustled through the meal so quickly that we were able to have a look round the resort before catching the 22:45 shuttle back to Royal Caribbean.

ENTERTAINMENT – Billy Butlin what have you started. It would appear Sandals have stolen your 1960s camp entertainment guide and followed the formula religiously. The only changes they seem to have made is to wear fawn shirts and shorts, and ditch the censorship. So with the Mr & Mrs competition the questions are not how many sugars does she have in her tea, but how many sex toys she has in the bedside drawer. No longer the time to eat 3 cream crackers, but the time to chugalug 3 rum punches. Not a knobbly knee competition but … well you get the idea. Daytime activities (volleyball, waterobics, canoe races etc) are rigorously imposed with the supposed incentive of earning “participation points”. And what do points make? Well in this case really pathetic cheap and tacky Sandals leather necklace or bookmark or t-shirt - the sort of thing that doesn’t have a manufacturer name or country on it. Not that the manufacturers are intentionally breaking the law, but it’s just their so embarrassed they can’t bring themselves to own up to actually making this tat.
It’s not all bad, some of the acts brought in – especially the Jamaican drummers, dancers and some of the singers were really good. The trouble is these were rare gems in a sea of discarded plastic bags, and were allowed to sparkle for such a short time. Thankfully the worst acts and audience participation quizzes were on in the 19:00 to 22:00 time slot and we were able to miss most of them by being at dinner or going to another bar. The later slots were usually filled by the better acts, but even then they finished by 23:00. After that it was the piano bar or the Cricketers pub till 01:00 and onto the Beach bar till 03:00 if you were still standing or desperate.

The tennis courts and basketball court looked well maintained and did not seem very busy. The free non-motorised water sports were reasonably busy but the winds were either too high or too low for most of our stay to really determine their availability. However the boats are well looked after and the staff were very helpful.

BARS – All of the bars were well stocked and well run by staff that knew what they were doing. Thankfully brand name wines, spirits and beer were used throughout meaning it was an enjoyable drinking experience. Considering the amount of alcohol available and included I was pleased that there seemed to be little really bad drunken behaviour or late night noise. Everybody seemed to enjoy themselves without the need for hassle and aggravation.

I did despair at the theme makers idea of a British pub, complete with shelves of old Cadbury’s coco and Bird’s custard tins mixed with empty Guinness bottles and the odd stone mead jar. The differences to an British pub continued with attentive staff serving drinks quickly and with a smile – so I certainly wasn’t going to complain.

MISC – Sandals have on site photographers who will photograph you whenever you let them. This is free, and they do get some good shots but the prints are expensive. A 5x7 print is $15 so you can see how they quickly add up. Whilst expensive, it might be worth considering one of the packages as on average these work out much more reasonable. If you go for that, then you need to get that sorted early on to make sure you get the shots you want.
The gardens are well maintained, but reasonably small as the site is fairly small.

With the exception of the reception desk staff who were curt and mostly disinterested, in general the staff were polite, friendly and very helpful. This is a reasonably well run operation, mainly let down by its age, attention to detail and underinvestment. Although it may not seem it from my descriptions above, I liked the place, but felt the Ultra luxury claims are vastly over-rated and the price Sandals are charging beggars belief. On the whole you could go to a Greek island have as good a beach, clear water, all the luxury accompaniments, more varied and better day and night time entertainment all for a quarter the price. With Sandals Royal Caribbean you are paying for the brand name and Caribbean dream, which unfortunately Sandals fail to deliver. This is a nice place to stay if you can get it at the right price and forego all the additional cost extras or cope with the hidden extra costs.

  • Stayed: March 2008, travelled as a couple
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6  Thank mgtfdjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2008

Before I went to SRC I was somewhat concerned about the few negative reviews I read. I am mystified. Did these people stay at the same property? We had a butler suite.
It was absolutely bar none the best vacation I have ever taken. Granted, the bathroom was small and somewhat dated but everything was impecabbly clean. Our butlers, Ellis and Adia took care of everything you can imagine. I basically parked my brain for the week.

Regarding the peddlers on the boards. Yes, they sang. Yes, they called out. We did buy a few things, but basically if you were polite and said "Later, mon" or " No thanks", they left you alone. It was actually quite entertaining. Just more of the experience.

There have been many reviews about check in, what to expect, reservations etc. so I won't go into that detail.

I will say that we have already booked here for next year and hope to return many, many more times.

Please email me if you have specific questions and I will gladly help you out.

Oh, my partner did have some bug bites..likely from sand fleas or mosquitoes on the island. So go prepared.

But seriously..do you expect Sandals to control everything??

Enjoy...we certainly did!!

  • Stayed: March 2008, travelled as a couple
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6  Thank sams_mom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2008

I have been traveling to all inclusives for eight years now and this was by far the best ever. It was the first trip to a Sandals, but we have stayed at Riu and Dreams and this was a step above all others. The food, the grounds and especially the service was the best ever. I can not say enough about Horrace Fairweather, one of the department managers. On our first day he seemed to take our group of six under his wing and answer any questions and take care of any of our needs that we had. Even on his day off, while we were walking away from the resort, a car pulls up and who is it?? Fairweather, asking if all is ok and telling us have a good day and I'll see you tomorrow! He gave us information on the Jamacian culture and would stop daily for conversation. The day we left I felt I was leaving a good friend! Also the guys in the Pub were excellent. Kevin, Theon and all the others were great with their tricks and made us feel at home.

The food was very good and I have no complaints. We also went to Tokyo Joes at the other resort and it was excellent also. No problem with the drinks. Would be nice to have a waiter around the pool or on the beach but you are never that far away to get it yourself. Breakfast can get a little repetitive but how many ways can you make eggs?

While our group likes to stay at different resorts and see new things, I would not hesitate a second if someone suggested we return next year.

  • Stayed: February 2008, travelled with friends
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4  Thank AlgomaBadgerFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2008

Sandals Royal Caribbean
March 2008

What can we say about the Royal that most people who have not had the pleasure of staying there yet. Just five words WHAT ARE YOU WAITING FOR. If you are looking for true paradise and a time to bring back the Romance and Passion and Fun into your lives then the Royal Caribbean is for you.

The staff there is nothing short of spectacular. From the time you arrive to the time you have to leave you are pampered with nothing to worry about. If its just relaxing on one of the beaches or by the many pools with a cool drink then this is the place to be.
If your into being involved in the many activities as well as a great night life the Royal has to offer then this is your place. The one great thing about the Royal Caribbean is that it is not to small and not to big of a resort its just the right size.


The other thing that brought us back to the Royal Caribbean is it's own Private Island so if you want to get away from the other part of the Resort you can go there and its just another extension of Paradise with its own pool, swim up bar, sandy beach. It truly is two vacations in one.

  • Stayed: March 2008, travelled as a couple
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5  Thank cp1036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2008

This is going to be long...


When we were planning our wedding in the states we had decided on honeymooning at Sandals. After seeing how large our wedding would end up we said forget it lets elope! So we booked the Royal Caribbean and everyone that was going was staying at Sandals MoBay.
Normally cruise people this is our first all inclusive resort experience. Me being the control freak that I am I began to research our resort, AFTER BOOKING. I found Trip Advisor and started to get scared. I read every single piece of info I could find on the Royal. I met some great people on here that assisted me in every question I had and 'tried' to help with the doubt I was feeling. But you never know till you arrive right?

We took at 7:30am flight out of Fort Lauderdale, Fl with what should have been a 20 min quick stop in Kingston before arriving at MoBay at 10:30am. Air Jamaica broke down and we stayed in Kingston for nearly 4 hours, before leaving. Once arriving at MoBay we were ushered to the Sandals Lounge where we snacked on a sandwich and drink. (My new in-laws flew in with us and sucked down a few Red Stripes before leaving.) They tag your luggage with little colored labels and have it loaded on a cart while you wait. (Please tip the cart guys, they don't work for Sandals.) Not there for 10 minutes, we were ushered to the little bus and off to the resort. I must say when we dropped others off at Sandals Montego Bay I felt my heart sink thinking our resort was going to be bad.

ARRIVING: We pull down a long flower and tree lined drive and enter the resort. My bag is one of the first to leave the bus and as I'm getting out someone immediately says "Who's bag is this?" "Mine." I say. "Come with me please." So we follow them to concierge. Michael who is the Cabana Concierge brings my fiance a cool towel and not 5 minutes later we are taken to our room. Mr. Mutton and I had spoke via email the week before and he graciously upgraded us from the beachfront suites to the River Suites! We were told our Butler would be up in a few moments to finalize our check in and unpack for us. Well since we were waiting I had time to do that myself even though I didn't have to.
Ellis came up and took care of everything and set up with us to have a tour of the resort the following day. Gave us our wedding book that we would need to look at it for final decisions and made us reservations for dinner that night. Plus we got a cell phone to use while at the resort in case we needed anything. Then we were released to have fun.

FOOD: I have to say that the food was actually REALLY good. There was nothing that we ever did not enjoy. Daily we ate lunch at the beach grill and had Jerk Chicken ALOT and instead of fries I was always eating Nachos and cheese. We had the lunch buffet a few times also. Never a complaint. Breakfast was always a buffet at the Regency but it changed daily. We never made it to the Pub in the 8 days we were there and I'm not sure why!! The Thai was our absolute favorite dinner. The Pavilion was yummy. I had Snapper and he had Surf N Turf. Though his 'turf' was a grilled to rubber prawn! haha The Regency for dinner was delightful with Blacken Snapper wrapped in spinach for him and Swordfish steak for me. We ate at Tokyo Joe's at Montego Bay and that was fun to go experience. We had two private dinners that were absolutely divine!!! The first was our wedding dinner. Being from the South you eat a lot of steak. Or my hubby does, he said this was the best steak he had ever tasted. You cut it with a butter knife and fork. The shrimp that came with it where huge, plump and juicy! The second dinner was private by the River pool with Lobster and the same steak. You could not ask for anything more romantic and delicious as that meal!

SERVICE: From the moment we arrived to the moment you left, you did nothing. I mean NOTHING but relax. Every manager, bartender, waiter/waitress, maid, butler and grounds crew you came across was nothing short of the best you could meet. Friendly, talkative and enjoyable. Ellis, Adia and Damian were our butlers and now life long friends. Hughill and Devon helped with anything we needed though they were not our assigned butlers. My hubby Gary hung out with Hughill and his beautiful pregnant wife along with two other guest (Rick and his wife) until past 1am one night. Managers Oakley and Jason became really good friends and would stop and have a conversation with you any time they saw us. Mr Mutton wished us congratulations on our wedding day and spoke to us several times he saw us. Michael the Cabana Concierge needs to be moved to Butler when the new River Suites open. He is awesome! Marlon in the Gym, thanks for that killer power walk and great conversation. Ernest and Sygard are great bartenders. Have a Sygard make you a Mind Eraser! Ernest does tons of tricks at night in the piano bar. Devon the resort photographer is the best. Have him do a private shoot with you. We did two!! I haven't seen great photography like that in a really long time. Kimberly and Samantha in the Photo Shop are wonderful. They put up with a lot from us with picking out photos and making albums!!! Lily our housekeeper did such beautiful work in our room. It was always cleaned first thing. Fresh towels, beach towels and sheets. The bed always had a towel art with flowers laid out on it. She came in the morning to clean up. The afternoon to touch up and the evening to turn the bed down and place our robes and the next day events page on our bed.

ROOM and GROUNDS: FABULOUS!!!!!! Oh My Gosh! The room was beautiful. We over looked the River Pool and beautifully landscaped grounds. The room never had a second to get dirty. I never once saw the grounds dirty. Everyone is always picking up and cleaning stuff off. Some people are real pigs and would leave messes so bad for no reason! When you eat at the picnic tables is it so hard to stack your plates together to make it a little easier on the staff? You see managers and every employee picking plates and cups up all day. The grounds keepers are always raking and sweeping and pruning. The beach was so gorgeous though we spent almost all of our beach time at the backside of the Island. It's so peaceful over there. You get a few lookie-loos that come through real quick and giggle before going on their way, but that's about it. We met some really great people over there and new people would come through daily!

WEDDING: The day of the wedding we woke up to a cloudy sky. Though thinking since we made it at 4pm it would be no issue at all. The rain cleared for someone's 11am wedding and then rained a little more but was done by 2. Everything was dry and clean by our time. We had the reception indoors just in case but that was it. I have to say I was not pleased with the wedding department staff. It just felt they didn't try to do all they could do. I wanted my dinner after the wedding at the Thai. "Nope sorry." He needs a room for two hours to get dressed in while the girls are in my room. "Nope Sorry." Ellis the butler went to management and made the Thai happen. Adia the other Butler went to concierge and got him the room. My advice, if getting married make sure you have a butler!!

We spent our days at the private island and had food brought to us, dinners were never planned and drinks were flowing like water. I drank more in 8 days then in the past two years combined. Try the Jamaican Smile. Its a frozen fruit drink and you will LOVE it!!!!


To all the people that complain, Let me tell you about yourself. Rude, inconsiderate, snobbish bleep-holes! There is not one thing I could find to complain about. Honestly not one. I couldn't find anything. There's nothing wrong with the cheap rooms, we looked inside them. Your shower curtain has mildew on it? Well so does mine at home at about 6 months when I change it. Get over yourselves. Stay at home and pout in your little corner of the world. If that's all your going to do is complain while on vacation DONT GO. Noone wants to hear it. not management, not guest and certainly not the hard working employees of the Royal. If you look for bad things you may find them. So the beach isn't huge but you never had to look for a chair. Oh No there's a plastic cup on the ground, pick it up and toss it. Just cause your on vacation doesn't mean you need to be rude and unhelpful. I picked up a few cups that had blown off tables. Did I go complain NO. I went on about my business and enjoyed my vacation!

Do Not let the bad reviews keep you from visiting this resort. We are already trying to decide if we should take another alone vacation or visit Beaches with our five year old. If we go that route we will definitely take a day trip back to see our friends at the Royal. Another thing is the personal photos that are posted do this resort NO JUSTICE! Even our photos after returning do not look as great as being there.

I’m sure I have forgotten to include so much but I really tried not to. If you have any questions you can PM me at any time and Ill do my best to get back to you with an answer.

  • Stayed: February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
8  Thank ImHisBlonde1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#6 Spa Hotel in Montego Bay
#6 Top resorts Hotel in Montego Bay
#7 Luxury Hotel in Montego Bay
#7 Business Hotel in Montego Bay
#7 On the Beach Hotel in Montego Bay
Price Range: £331 - £875 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandals Royal Caribbean Resort and Private Island 5*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
Reservation Options:
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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