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Sandals Royal Caribbean Resort and Private Island
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Reviews (5,912)
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Reviewed 26 January 2013

We stayed here 01/17-01/23. Our experience was great and we lucked out with an amazing room right on the water. Room 4116 was in our opinion, and just about everyone that walked by, the best room on the resort. I think our experience would have been much different if we'd been anywhere else. The resort is small. I mean small. Takes about 2 minutes to walk the entire length. Previous reviews were correct in that the staff makes the resort. We didn't get to know any real well but every day from morning to night they seemed to have a smile ready and were willing to help.

The spa was not worth it. The 80 min. massage was $180 each. We paid in advance only to learn after the massage that there was a a $45 "service charge". They couldn't explain what it was for, tip Im assuming, but it was very irritating to hear them try to explain it without actually saying anything. We paid it and moved on but still irritating.

Food was ok as well. We do not have 5 Star expectations when traveling to the Caribbean so the food was fine. The bar grill with fresh pizza was excellent. Room service was top notch. We ordered something everyday and it always came quickly and was hot or cold as it was supposed to be.

We paid a little extra for concierge service. It is only worth it because of the room upgrades and the mini bar. Tipping was not necessary but we did on a number of occasions and the staff were appreciative.

The planes were a distraction but you do kind of just tune them out. Takes about 45 seconds for each one to fly over and there were about 12-15 per day.

Overall, a nice resort and we had a lovely time. If you don't want to be right on top of the people next to you all day on the beach I would consider a different property with larger beach and pool areas. We managed to find a quiet spot but only because of the room location.

Room Tip: 4116 in the Kensington Bldg.
  • Stayed: January 2013, travelled as a couple
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2  Thank Les_Brenda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2013

Wow is all I can say!
Stayed here in September in a Grande Romeo and Juliet Honeymoon Swim Up with butler service and oh my gosh!!!! The room was simply amazing! Nice sitting area with comfy couch. Great sitting area outside by the swim up pool which was a perfect place to eat the breakfast the butler brought us each morning. Bed was super comfortable and the jacuzzi tub was quite relaxing. It was hard to leave the room!!
The food was good and the beach was very nice and not too crowded.
We were able to go to the beach party one night which was a lot of fun!
The service was amazing and we would recommend to anyone and would definitely return again if the opportunity arises.
You will love this place!

  • Stayed: September 2012, travelled as a couple
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1  Thank Heard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2013

My wife and I just celebrated our 20th wedding anniversary at Sandals Royal Caribbean. It was our first time with Sandals, and will not be our last. We had a Royal Honeymoon Concierge Room. This is a very nice room in building number 4, facing pool and beach. The room has a stocked bar and room service, which is very nice. We enjoyed the concierge service, with one exception I will mention in my below. What makes this property outstanding is the people that work there. Every employee you encounter the entire visit has is kind, accommodating, with a big smile. They want you to have a great time. This property is well kept, and easy to get around.

We are grateful to Sandals for a great vacation. We appreciate Kerrion who cared for our room. Nicholas and Ian, the great concierges. Terrance the great waiter, Nicola the outstanding drink server, and Verna the bartender. We did the private dining on at a gazebo. This was a memorable experience. Our white Glove Server Nickaie, did an amazing job. Calisa in the gift shop was very helpful and kind.

My suggestions if you are coming to visit, or considering this property, are that this is a property with great restaurants, activities, and staff. The Island and Royal Thai are unique and very cool. The food is great everywhere we went. I especially loved the Jerk Chicken at the beach bar/restaurant for lunch. The Jamaican Smile was our favorite rum drink. The White party was very nice, with great food and drinks. Our only disappointments were that we could not get into the French Restaurant, even though we paid for extra Concierge Service, and requested a reservation as soon as we arrived. We would try to get a reservation before we arrive when we return. They were also out of coconut rum for 4 of our 5 day stay. My wife had a hard time finding drinks she liked, because she did not enjoy regular rum. The beaches are small. This is not a place to go beach walking, so I walked around the property, and enjoyed it.
Most of the nice people we met were retuning guests. That is the real sign that this great property. We will be one of those returning guests in the future. Thank you Sandals Royal Caribbean!

Room Tip: Buildings 4 and 5 are quiet with pool and beach view.
  • Stayed: January 2013, travelled as a couple
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3  Thank DURANTE0324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Caribbean Resort and Private Island, responded to this reviewResponded 26 January 2013

Thank you for your kind review of Sandals Royal Caribbean. We were so honored to have had the chance to celebrate such an important occasion in your lives. I'm so thrilled to read that we were able to meet (and exceed) your expectations during your stay. You enjoyed our delicious food, beautiful property and the genuine hospitality of our wonderful staff. I will be sure to forward your review to our managers and staff. They will all be proud to hear of your kind mention.

We can't wait to welcome you back for another truly amazing experience in the near future.


Sincerely,
Cassie C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2013

It was nothing short of delightful. We stayed in the Kensington Building with Concierge service. All service including Concierge, dining, bar, maid service was impeccable. Food was delicious no matter where you ate. Be sure to book the French restaurant way ahead of time. Don't miss the private island.
Be sure to shuttle to Sandals Montego Bay for a day and dinner as well as Sandals Caryle.

  • Stayed: January 2013, travelled with family
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1  Thank Janet38021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Sandals & Beaches Review Coordinator at Sandals Royal Caribbean Resort and Private Island, responded to this reviewResponded 26 January 2013

Thank you for your review of Sandals Royal Caribbean. We're so thrilled to read that you had such a wonderful stay with us. You enjoyed our beautiful property, well-appointed rooms and our high standard of luxury.

We look forward to welcoming you back for another amazing experience in the near future.


Sincerely,
Cassie C.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2013

This was our fourth visit to a Sandals, each time a different place. The weather and Sandals "feel" were both wonderful as expected. Some comments about this particular resort: first, we love the large pools that are the centerpiece of many of the Sandals resorts, but this location does not have the large pool. Second, althought we are a middle-aged couple, we found that this resort was dominated by middle-aged couples and so if you are NOT a middle aged couple you may find the resort not to your liking. Apparently it is quite typical for folks to return to that resort year after year. The 'romantic private island' hype is way overdone. The Thai restaurant that is out there is just so-so in terms of food. The day that we were there was very very windy and that posed quite a challenge for the staff. The French restaurant, which was a real challenge to get into (reservations required--it is quite small) was disappointing. The other restaurants were fine. There is a great beach-side bar/snack bar that we frequented quite a bit...

I wish Sandals had a broader reach with couples resorts outside of Jamaica. We have been to both St Lucia Grande and to Antigua and both resorts were fabulous. Ocho Rios and Royal Carribbean were eh. Trying something different next...

  • Stayed: February 2012, travelled as a couple
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3  Thank Visitor-from-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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