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“Enjoyed a Low Key Sandals”

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Sandals Royal Caribbean Resort and Private Island
Ranked #7 of 63 Hotels in Montego Bay
Certificate of Excellence
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyed a Low Key Sandals”
Reviewed 2 June 2014

This Sandals location has great water, but the beaches are somewhat limited in size (compare to Sandals Montego Bay nearby). The property is deceptively large, but the hangout areas can feel limited after a few days. That said, the entertainment group worked around the clock and were outstanding. Excursions are a bit limited as the marine fleet is not a centerpiece of the resort. If that's what you're looking for try the Grande Riviera about two hours east. Also, the gym was great, but the spa was underwhelming (again - look to Mo' Bay nearby). Overall, a good experience but one do-over would be upgrading to concierge.

Room Tip: The best, and largest, rooms are only for concierge. Trust me, after seven days with your spouse ext...
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank DevFitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Philadelphia, Pennsylvania
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

We stayed here for our honeymoon and I had purposely chosen the Caribbean Grande Luxe Poolside for what was described as a "large whirlpool tub". We had hoped to enjoy a soak in the tub together while drinking campaign. This was not possible. The tub ended up being no bigger than the tiny one we had in our apartment and looked absolutely nothing like it was pictured. We also paid for a romantic candlelight dinner on our own that was pretty much completely ruined by a loud wedding reception going on about twenty feet from our table. The food was also less than ideal. The salmon on our candlelight dinner was the driest I'd ever eaten in my life. I expected much more from Sandals and feel that we were ripped off. I would not go to another Sandals resort again after this. The only reason that I rating this as a three instead of lower is because of the excellent entertainment staff and service. The resort itself was also very nice. I just don't feel like I got what I paid for.

Room Tip: Do not choose the Grande Luxe Poolside for the tub. It is not at all as described.
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  • Stayed May 2014, travelled as a couple
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Helpful?
1 Thank JCB51014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Royal Caribbean Resort and Private Island, responded to this review, 5 June 2014
Thank you for your review of Sandals Royal Caribbean.
We strive to keep the highest standard of quality and service and we deeply regret if we did not quite live up to your expectations. It's disheartening to know that you returned home feeling disappointed with your honeymoon experience and we do apologize for any shortcoming on our part. I have sent you a message for a few additional details in regards to your experience and I look forward to hearing from you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
Level 5 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 June 2014

My husband and I stayed here early February 2014 and thoroughly enjoyed our four night stay. This was our first visit at a Sandals resort and it was worth every penny spent. We booked a club level room in the Kensington building which was far enough away from the hustle and bustle of the nightlife that it was very quiet in the evenings. The Kensington building also has its own pool which is a nice touch. We rented a cabana one day during our stay which was nice and relaxing. We had our own butler for the day that went along with the cabana and they provided us with a cooler of drinks, sunscreen, and a phone. Whenever we wanted a drink or food all we had to do was call. We felt like royalty for the day. We also sampled all of the restaurants. Our favorite was the thai restaurant on the private island. My husband asked to speak with the chef and he created a special dish using scotch bonnet peppers as my husband loves spicy food. The service we experienced was absolutely wonderful. My only complaint for this resort is that the beach is somewhat broken up by concrete piers so it makes the beach difficult to walk if you like to stroll. However, the beach is well taken care of and most of the workers are out in the mornings and afternoons raking the washed up seaweed away. And as a side note, you will hear some plane traffic while at this resort, mainly in the afternoon. This did not bother us and after awhile we did not even notice. Take advantage of the water sports. My husband and I kayaked, snorkled, and took a hobie cat out. It is worth your time. This was truly an enjoyable and romantic vacation. We cannot wait to return!

Room Tip: Kensington Building is quiet and a little ways from most of the restaurants and nightlife.
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  • Stayed February 2014, travelled as a couple
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Helpful?
4 Thank TravelJunkie27_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spring, Texas
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 June 2014

We had a wonderful 6 night vacation. The staff was superb. Food was incredible. I like to just hang out and relax so we were by the small quiet pool the entire time but there is another pool that has activities and music if that fits your needs. If you like a large beach this isn't the place for you. The beach is very small but it is still really nice. We stayed at the Sandals in Nassau the year before and had a wonderful time but service is much better at the Royal Caribbean Resort. Overall the experience at Sandals Royal Caribbean Resort & Private Island was close to perfect.

The downside:
They always ran out of beach towels daily
It did take a while to check into the room, slow process

  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank stacy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 June 2014

We spent the most amazing week at the Royal.

The setting was fabulous and our room looked out onto the sandy beach. The butler Service from Andre and Sherry-Ann was amazing with breakfast on our private patio and drinks bought to any beach we went too. The evening restaurants were all 5* and we would recommend them all !

The diving each day really made our trip and a special note should be given to Brian who is by far the best diving instructor we have found anywhere in the world. Attentive and informative a great dive buddy for everyone.

We will definitely be returning to this heaven on earth.

Room Tip: All rooms are lovely but if you are concerned about people looking in try not to get one directly lo...
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  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank Sara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winston Salem, North Carolina
2 reviews
Reviewed 31 May 2014

Instead of buying each other gifts, we celebrated our 30th wedding anniversary by booking a Sandals vacation through AAA. We stayed at the smaller Sandals Royal Caribbean Resort in Montego Bay, Jamaica. (Not to be confused with the larger Montego Bay Resort) Now I've seen the TV commercials and looked through the colorful brochures and wondered if the scenery was really like what Sandals advertised. I am here to tell you all that it is EXACTLY like what you see on TV and read in the brochures. We were both impressed by the resort in terms of the staff, food, service, and the beach was absolutely beautiful! As soon as you go through customs at the airport, there is a Sandals rep to take care of you from there. We paid extra for the beach front, ground floor room in the Windsor building. It was convenient to the water sport area, the beach of course, restaurants, bars and the cool thing about staying at this particular resort is access to Cay Island, a small private island right across the beach from the resort. You can hang out there if you want more privacy, as it has its own Thai restaurant, Bamboo Shack lunch buffet, pool with swim up bar, lounge chairs and a clothing optional beach on the backside of the island if that's your thing. It cost more than a cruise but it was worth it. Our room had a fully stocked bar with alcohol, beer, soft drinks and bottled water, truly all inclusive. We chose this resort because the beach area is small, more intimate, but you also have the Cay Island beach as well. They will bus you to the nearby Montego Bay and other resort if you want a change of pace. We stayed 6 nights total. Well worth the trip.

Room Tip: You'll pay more for beach front, ground floor...depends on what you're willing to settle for...
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Vic H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lewisville, Texas
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014 via mobile

This was our first time at a Sandals resort. We went to the Royal Caribbean for our anniversary. We love to scuba dive and with scuba diving being included, it made Sandals very competitive with other resorts where you had to pay for your diving as well as meals and drinks. Sandals Royal Caribbean has a very nice Newton dive boat and a professional crew. They also provide instruction and PADI diver certification at an extra cost. My wife and I took advantage of this and received our "Advanced Open Water" certification while we were there. We completed the PADI eLearning prior to our arrival.

We were pampered from the start. When we reached the Sandals lounge at the Sangster International Airport in Montego Bay they took care of our luggage (including scuba gear), loaded us in a car and whisked us to the resort. We were brought to a special lounge where we checked in. Our butler then arrived at the lounge to give us a quick tour of the resort while our luggage was brought to our suite and gave us a cell phone to call if we needed anything at all. While we grabbed a bite to eat while our butler unpacked our luggage, neatly storing it in the drawers, closet and prepared for our suite arrival with champaign and or devours.

We chose the Walkout Swim up Crystal Lagoon Honeymoon Butler Suite for our accommodations. It was a beautiful suite with a patio in front where you could step into a small fresh water swimming lagoon that ran along the suites. We loved relaxing on our patio enjoying the great weather after a morning of diving. We also enjoyed a light breakfast on the patio each morning before we started our day. After lunch we would coordinate our dinner preferences with our butler and enjoy our time before dinner at the pool, beach, or lounges around the resort. Our butler would meet us at our suite and escort us to dinner each night. The food was excellent. We especially liked Le Jardinier and The Royal Thai restaurants. We really like Indian food and for our last evening, our butler coordinated transportation to a great local Indian restaurant (a separate review). Our butlers were outstanding providing us with more than we could asked for. On our departure they repacked our luggage and had it brought to the front of the resort.

Overall the Sandals Royal Caribbean is a great resort. A true heartfelt thank you to our butlers, Danae and Sherry-Ann, our dive instructor Brian, the boat crew and so many others who made our anniversary a truly memorable experience. We will definitely return and try other Sandals resorts as a result of our stay at Royal Caribbean Montego Bay.

Stayed December 2013, travelled as a couple
Helpful?
Thank Robert K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Property: Sandals Royal Caribbean Resort and Private Island
Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#6 Spa Hotel in Montego Bay
#6 Top resorts Hotel in Montego Bay
#7 On the Beach Hotel in Montego Bay
#7 Luxury Hotel in Montego Bay
#7 Business Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sandals Royal Caribbean Resort and Private Island 5*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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