I recently stayed at this resort. I am giving them 2 stars because of my room. We booked a swim up butler suit and the pool could not been seen from our room. I tried to sort it out at the resort with the butler manager Tamara but she blew me off. I emailed corporate and was given a response a few days later from the hotel manager that said I was put in a swim up suite. I sent him the picture asking how that was a swim up suite and have yet to hear back. The pictures online do not match the room I recieved. It upsets me as I paid over 5k just for the room. I will say the staff at this resort is amazing and my personal butlers Danae and Dwayne were great. The wedding planner Annalicia was super pleasant and great to work with too. Nicola and Dom at the bar were the best bartenders ever! I really wish the upper managment would own up to giving us a down graded room/ acknowlege they falsely advertise what their rooms really have to offer.
- Official Description (provided by the hotel):
- •7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more less
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- Also Known As:
- Sandals Royal Caribbean Hotel Montego Bay
- Sandals Royal Caribbean Montego Bay
- Sandals Royal Caribbean Resort Jamaica
- Sandal Royal Caribbean