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“Sandals Royal Cribbean was AMAZING!”

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Sandals Royal Caribbean Resort and Private Island
Ranked #7 of 63 Hotels in Montego Bay
Certificate of Excellence
Marina, California
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Sandals Royal Cribbean was AMAZING!”
Reviewed 29 December 2008

Where do I begin?! This was our first all-inclusive resort and our first trip to Jamaica. We weren't really sure what to expect. Every part of SRC far exceeded our expectations (except our arrival)!!

The resort and rooms were very well maitained and just beautiful. I liked the fact that SRC doesn't give you that "hotel" feeling, it looks and feels like a resort. The rooms are beautifully decorated, the bed was very comfortable, the jacuzzi bath tub was nice and the views are beautiful from all of the rooms we saw. We were upgraded to a Concierge room which significantly contributed to our visit. In the future we plan to only book a concierge room. The added service really makes a difference. At night we would fill out a slip with what we wanted for breakfast and when we'd like to have breakfast and in the morning we woke to breakfast in bed! We'd open the sliding glass door and have our breakfast while looking out at the aquamarine waters.

The entertainment was constant! Kudos to Antonio, the entertainment manager, he was certainly on the ball and one of the hardest workers there! He has the entertainer spirit which rubbed off on everyone. Thanks to him, even my husband got up and danced at the beach party, which normally NEVER happens. There are always events going on from talent competitions, to fashion shows, to sing alongs around a piano, to competitions around the pool. If you're not the type to join in, watching all of these things is just as entertaining!

The restaurants were fantastic! We personally enjoyed the food at the Pavillion as well as at the buffet on the island best. Unfortunately we didn't make a reservation at Le Jardiner on time and never got to eat there. If you go, be sure to make that one early. We did however get a reservation at the Royal Thai, which is on the island. The ambiance was fabulous but the food wasn't quite enough. The other restaurants didn't require a reservation and all served great food! We also took the shuttle over to Sandals Montego Bay, where we ate at Tokyo Joe's on the water. Great food, great service.

At first we rented a cabana on the island for a half day. After just 2 hours we extended that to make it a full day and then reserved it again for another full day! This may have been my favorite part of the trip. The cabana is a covered king size bed with pillows and flowers directly on the water. You have your own butler who gives you a cell phone so you can call him throughout the day if you have any requests. We had Kemar both times and he was just fantastic! If you reserve the cabana on the island, the bar is just a few steps away and they also have a very good buffet at lunch time. We prefered the island cabana (number 4) because it is more secluded. If you want, breakfast and lunch are brought to you, as well as a cooler of beer and water and sun block and tanning lotion. I HIGHLY recommend the cabana! (PS. do bring some money for a tip if you chose to reserve a cabana. While as a whole tipping is not allowed on the resort, tipping is allowed by management at the cabanas)

Last but not least, the Cricketers is where we went in the evenings to drink a few beers and grab a late night snack. Chevoy, who is one of the bartenders, took extremely good care of us and made our stay so much better! While all of the staff at Sandals Royal Caribbean were great, Chevoy became more of a friend to us than any of them! We had a really, really good time at the pub!

With all of the positives being said, we do have one BIG complaint! Upon arrival at the airport in Montego Bay we walked up to the Sandals lounge, where supposedly guests are greeted with a drink. We never even got to go in the lounge. Immediately a man with a cart came up to us, grabbed our luggage and said that there is a bus outside. We followed him out where he then DEMANDED a tip. My husband, not knowing the currency quite yet was caught off guard by the way the man said to give him money. He gave him what we later found out was equivalent to $1 US. The man then said "that is not enough". My husband said "I don't know what these bills are worth yet " and the man took what is equivalent to $14 US straight out of my husbands hand. This was a horrible way to be greeted by Sandals and we really really hope the resort does something to change this. Once we were on the resort however, things were not at all like this.

  • Liked — The staff, the service, the entertainment, the cleanliness
  • Disliked — The hustle by the bell hop at the airport
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank bump1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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theteah
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 December 2008

My wife and I just spent four glorious nights at the Royal Caribbean and can't wait to go back! This was our first all-inclusive experience, and it exceeded our expectations in every respect. The resort itself is absolutely beautiful and offers everything from a main beach and a central pool to smaller secluded beaches and quiet pools. Our favorite spot was the private island, and we spent much of our time there. Often we were some of the only people there, and the lunch there was some of the best food at the entire resort. Above all, though, I think we were most impressed with the level of service that we received at every turn! The people were extraordinarily friendly and very genuine. We would go back just to see some of them again! One note... The management of this resort has "relaxed" the tipping policy when it comes to butlers only. We had upgraded to a butler room (which was well worth the money, by the way), but we were not prepared to tip them. However, a welcome letter in our room informed us that we may want to tip the butlers. So, if you book a butler room, just be prepared. We actually had to leave the resort to get cash to tip them!

  • Liked — The service
  • Disliked — Not knowing before we left that the tipping policy with regards to butlers had been "relaxed"
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank theteah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 December 2008

My wife and I just returned from Sandals Royal Caribbean and we would readily recommend this resort to others. Though a bit older, the grounds are well maintained and the rooms are nice. The bed was comfortable, the fridge stocked with refreshments, and we had a nice flat screen television, 37" or so. Our shower was not great, but no biggie, I did go to Jamaica to spend time in the shower. My wife and I are a very active couple, and though this resort was not as active as some other all-inclusives we have visited, there was plenty to do if you wanted... beach volleyball games, pool volleyball, trivia games and the like. There was also of course all your water activities, kayaking, water-trikes, sailing and such. The restaurants were good, not great, but good... we especially liked the lunches on the private island, which most folks don't know about. The service was great, and we really had good experiences with all the wait staff.
This resort is a romantic place to relax and just enjoy the person you are in love with. Again, it is not for the super active, but for those looking for a relaxing, beautiful, quiet place to enjoy the one you love, some good food, plenty of drinks, some peace and quiet and tranquility with just a bit of activity, this is a great place.
Also, the workout room was well equipped and airconditioned, and the private island was really nice. If you go, make sure you visit some of the restaurants at the neighboring Sandals Montego Bay... you don't need reservations and there are some good eats there.

  • Liked — Beautiful grounds, location, and staff
  • Disliked — Small beach and not a lot of activity
  • Stayed December 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank shepherdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 December 2008

This is the third Sandals/Beaches resort that we have stayed at and it met all of our expectations. The room, the food and the service was absolutely wonderful.

We also took advantage of going to the Sandals Montego Bay where we did some partying on the beach and enjoyed their beach party. The food at this resort was just as wonderful.

The weather was warm, sunny and beautiful; coming from A snowed in NY, it was greatly appreciated!

We were able to relax and enjoy ourselves and one another - something that is hard to do at home with the everyday life going on around us.
Love the Island at Cay Bay... The privacy and lunch buffet was just unbelievable. The bars had the most delicious mixed daily special drinks. and the staff was just amazing

  • Liked — The Staff
  • Disliked — The food choices
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank rawguts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 December 2008

We had an amazing honeymoon. This was our first trip to Jamaica and our first experience with a Sandals resort. We will definitely be back. It was beyond our expectations. We were upgraded to a River Suite room and enjoyed every minute of our honeymoon. The staff and resort was perfect. We could not have asked for anything better. We had a candlelight dinner on the beach one night that was truley amazing. David, with Loyalty Services, helped us plan our night- it was breathtaking. We also reserved a cabana on the private island for a day- this was the most memorable of all...could not have asked for anything better- our butler, Calvin was great- What a great experience. We went out on the water on a Hobie Cat and also with the kayak- we had so much fun. We also have some great pictures of us that we purchased. We have had so many compliments on our pictures!!! We just want to thank the Staff at Royal Caribbean for making our honeymoon a great way to start our new life together- we had an amazing trip.

  • Liked — The staff were amazing...very helpful and gracious
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
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    • Cleanliness
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    • Business service (e.g., internet access)
Helpful?
5 Thank jbrynaATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canora
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 December 2008

All i have to say is that we will be going back next year for sure. This resort treated us with the utmost respect and i would recommend it to anyone.

  • Liked — The Relaxing
  • Stayed December 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank zeke800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 December 2008

We had two major complaints about this resort. First that its private island, its beach and garden areas were very small and did not compare with other Sandals resorts such as Jamaica Whitehouse. Second that the standard of food cooking and presentation was very poor and the breakfast buffet was probably the worst we have encountered in over twenty years in resorts in the Caribbean, Central America and Mexico!

On the plus side, the rooms were good, the resort was kept clean and the staff were generally friendly and smiling.

Overall, not good value for money.

  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank 38Sunseeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Royal Caribbean Resort and Private Island

Property: Sandals Royal Caribbean Resort and Private Island
Address: Mahoe Bay, Montego Bay 167, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Montego Bay
#5 Romantic Hotel in Montego Bay
#6 Spa Hotel in Montego Bay
#6 Top resorts Hotel in Montego Bay
#7 On the Beach Hotel in Montego Bay
#7 Luxury Hotel in Montego Bay
#7 Business Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sandals Royal Caribbean Resort and Private Island 5*
Number of rooms: 197
Official Description (provided by the hotel):
•7 exquisite dining options, with world-class culinary cuisines.•Only Jamaican resort with a private offshore island, housing an authentic Thai restaurant.•Magnificent, swim-up crystal lagoon suites.•24 hour room service as a part of our concierge service.•English pub offering an authentic pub dining experience.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Royal Caribbean Hotel Montego Bay
Sandals Royal Caribbean Montego Bay
Sandals Royal Caribbean Resort Jamaica
Sandal Royal Caribbean

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