I am in the service Industry and knows what it means to satisfy my clients and how to treat paying customers. Unfortunately I have not had the experience of staying at the Richmond Hill Inn hotel due to the unprfoessionalism and tasteless service that was provided to me in the stages of planning my rehearsal Dinner event. I received two emails from Grace their wedding planner and at no point was she helpful or suggestive. I received an email saying they could host my event for 60 guests and two days later was very saddened when I received another email with her telling me they will not be bale to host my rehearsal dinner due to the fact I thought their prices were outragoeus. When I met them in person they seemed nice and pleasant. After going back and forth with emails I could sense they were discriminating and they were charging me based who my Fiance was. To add to that a follow up call was done and she was blatanly rude and sounded disgusted...I cannot write anything good about the staff or even recommend anyone to go there. They are a bunch of women who are seemingly trying to run a business they know nothing about and will never have me recommend anyone else to their Hotel....poor customer service, unprofessional owners, underpaid staff and very classless!!!!!!! Take your money and go elsewhere where color or class is not important.
- Also Known As:
- Richmond Hill Hotel Montego Bay