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Sandals Montego Bay
Ranked #8 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed 20 August 2014

My wife and I are travel agents that actually check out our suppliers’ properties, cruises, and tours. It’s all about ensuring our clients are matched with a vacation experience that meets their expectations. Earlier this month we spent a week at several of the seven Sandals and Beaches properties located throughout Jamaica. Sandals Montego Bay is a well-maintained, mature property that provides adults with an excellent vacation experience. While engaging in conversation with numerous guests, we learned that many are repeat customers. They like the beach, water sports, room accommodations, and the ability to take a Sandals Shuttle to Sandals Royal Caribbean and Carlyle Resorts located in close proximity.

Positives: (1) The staff is extremely professional and friendly. Sandals management works hard to select, train, and retain staff. (2) You have access to 19 restaurants (distributed over three properties) offering a variety of food, dress codes, and atmosphere to suit any mood or occasion. (3) The bars are well stocked with name brand spirits and experienced “mixologists” to ensure you don’t go wanting for a beverage. (4) Room accommodations vary from standard rooms to suites with Concierge and Elite Butler Service. Try the Butler service and you will definitely do it again on a return trip. They go above and beyond to ensure your needs are more than met. (5) For an all inclusive, we were well satisfied with not having to tip or pay for anything. NOTE: Golfers will have to pay for club rentals, cart and caddie, but not greens fees. (6) Scuba divers bring your certification and dive until your heart is content. The dive boats are well equipped and the staff is extremely knowledgeable. (7) Groups can have a ball on the daily catamaran sailings that offer, sun, music and an ample amount of rum punch, beer and other alcohol. (8) Sandals runs promotions for reduced airfare for visits during certain times of the year.

Negatives: (1) Arriving and departing the Montego Bay Airport can be a long and extremely tiring ordeal. Customs took us an hour to get through. NOTE: Save yourself the hassle and purchase Club Mobay Passes when entering and exiting the country. A representative will meet you shortly after deplaning and whisk you through customs. When leaving you check in at the Club Mobay Desk, then you are escorted to their lounge where you relax, have a beverage and snacks, and wait until they announce your plane is ready for boarding. (2) The facility needs attention and upgrades to some of the common areas, adjacent to the main desk. It reminded me of some of the art deco hotel lobbies in Miami with an out dated dance floor and stage. (3) Although minor, the intermittent plane noise is annoying. It goes away shortly after you began ingesting round three of your favorite alcoholic beverage.

Conclusion: Whether your vacation calls for exhausting yourself taking advantage of the motorized watercraft and scuba diving, or just “zoning out”; Sandals Montego Bay will more than fill the bill.

Room Tip: Elite Butler Service was well worth the cost.
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
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5  Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,062 - 2,068 of 5,494 reviews

Reviewed 19 August 2014

What an unbelievably superb location(much to my surprise) 5 minutes from the airport,so,yes,planes look like they are taking off from reception!!! But only about 5aircraft 3times per day....& WE ALL WAVE!!
Sunsets AND Sunrise on a great White Sand Beach. Strolling musicians stop & play for you beneath your balcony(Jamaican Bento) Great food,great service,great Calm Sea to drift into!
The added Bonus is hourly shuttle between this Sandals and Sandals Royal Caribbean and the Boutique Sandals Carlyle! When they say Stay at One/Play at Three-absolute Truth! Seamless transition from one to the next...And they ALL know you(it's that great Jamaican Memory App)
We will definitely return to this Gem of a property and with many others(proof is their many returning guest list!) Must mention that they have a wonderful "meet the staff" cocktail that familiarizes you with a great Crew! Heads up to a memorable young man-Restaurant Staffer Extraordinaire-Alfred,who had wit,charm,impeccable manners and truly was a font of knowledge regarding anything Jamaican!
We further have a "Wishlist"=Cottage #17, room #954, with a Butler & an even more gorgeous view!!

Room Tip: Wifi is included in all Club Level & Butler Rooms , as is in-room choice of Wines & Liquors...
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank travelbarbiemontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

The service was exceptional. Romaine was our server at the Piano Bar on 8-16-14. He went above and beyond all expectations. Romaine went out of his way to make sure our group of 8 people didn't want for anything. He is an asset to the Sandals organization.

Stayed: August 2014, travelled with friends
1  Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Sandals Montego Bay is truly like going home for us. There is nothing like stepping off the bus and having Alford shout out your name, which is then followed by a hug and a heart felt "Welcome Home".
We were upgraded to the Palms block on this trip, to be only steps from the beach and so close to all the other resort amenities was a very nice surprise.
The service from the time you wake up until you go to bed is fabulous. Check out the Pub and say hey to Sesno and crew. Chocolate lovers should check out the brownie with ice cream or stop by the Bayside and have Richard get you the chocolate mousse.
I am not a huge spa person BUT the couples massage with Andrea and Jasmine was no less than heavenly and had we had the time, I would have gone back.
If you want to try diving or snorkel the water sports team is one of the best. This trip: Twelve, Termy, Big D, Stewie, and Doc with boat captains Winston and Johnny B took my husband on 12 dives (one was a night dive) The reef is looking fantastic and Lenny took some great pictures.
If you are looking to take a few photos home say hey to my Jamaican daughter Sha-nay-nay in the photo shop. She and all the gang are very patient in pulling up photos to review and helping you select the right shots to capture your best memories/moments at the resort.
Last thing before you go, be sure to see Chaira, Duncan or Kling Kling to book your next trip at the Soon Come Back desk. If they have the complimentary cruise for returning guests I would recommend going as it is lovely tour of the bay.

One of the most impressive things I saw on this trip was Johnny B and one of the water sports girls (whose name I sadly cannot recall) assisting an elderly gentleman with a walker. The gentleman and his wife wanted to utilize one of the floating discs in the swim area. Johnny B moved the disc up near the shore and then he and the young lady took the time to walk this gentleman down beach, with his walker, then assist him into the disc. They then pushed the
disc out into the swim area in the sea (this was no small feet as the weights that keep the discs in place are quite heavy)They then later retrieved him using a "PVC resort wheelchair" which has to be one of the coolest things I ever seen at any resort.
I would have to guess that this was something the gentleman never thought would be possible and it was a moving moment for everyone on the beach that saw it all take place.
This was simply proof of what we have known all along as Sandals returning guests - the Sandals staff will do everything in their power to ensure that every guest has the time of their life.

Room Tip: The Palms block has free wifi, which we had this time. The lower level of the Palms block is well sh...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Sandals Montego Bay met our expectations. The check-in process went quickly and smoothly. The grounds were beautiful and well maintained. The beach was one of the best. The food was good. We have no complaints. Every Sandals employee that we encountered went out of their way to be friendly and helpful. A special mention to the entertainment team - Scion, Hartlan, Jasino and Vanni. Also to Sandreka (resort shop), Kareisha (checked us in --not sure of the spelling) and Annakay (housekeeping). The service combined with the facility made for a wonderful vacation. We look forward to returning next year.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Vanodon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

My husband and I had a wonderful time. Highly recommend the butler service. Everyone is very friendly. Beautiful beach. Jacuzzi tub did not work. Food was good. Even though we were return guests had to ask for an upgrade. Transport to the airport too early 3 hours ahead of departure. General manager did not attend the return guest dinner. Always did in the past. Swim up bar pool could be larger. Butlers were good but have had better.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Supermom011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

My husband and I had a wonderful honeymoon here. The beach was gorgeous, and the water was pristine. The food and pina coladas were good, too! We particularly enjoyed the Asian restaurant on the premises.

  • Stayed: September 2013, travelled as a couple
    • Sleep Quality
    • Rooms
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4  Thank PittsburghPenguins87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Montego Bay

Address: Montego Bay, Kent Avenue, Montego Bay 100, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Romantic Hotel in Montego Bay
#7 Spa Hotel in Montego Bay
#7 Top resorts Hotel in Montego Bay
#8 On the Beach Hotel in Montego Bay
#8 Luxury Hotel in Montego Bay
#10 Family Hotel in Montego Bay
Price Range: £412 - £1,221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sandals Montego Bay 5*
Number of rooms: 223
Official Description (provided by the hotel):
•Largest private white sand beach on the north coast •The entertainment capital of the Sandals brand with nightly professional shows and upbeat, active, fun-loving daytime activities. •Six exquisite dining options•Complimentary transfers to Sandals Royal Caribbean and Sandals Carlyle. Enjoy all the luxuries included in our “stay at one, play at three” concept offering 18 dining options •Air-conditioned departure lounge•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row•Voted “Caribbean's Leading Hotel Brand” 18 years in a row ... more   less 
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Also Known As:
Sandals Montego Bay Hotel Montego Bay
Sandals Hotel Montego Bay
Montego Bay Sandals Hotel
Sandal Montego Bay

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