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“awesome”
Review of Sandals Inn

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Sandals Inn
Ranked #15 of 63 Hotels in Montego Bay
Certificate of Excellence
Reviewed 25 July 2014

We visited all three montego bay sandals. The food and service at Carlyle far exceeds the other two. Mr Nibbles at the Nibbles restaurant makes everybody feel like family. His personalized food is legendary. The butler service is absolutely incredible. All the butlers are very good. If you are fortunate enough to get Dennis, be ready for the best, most professional service you will ever experience. He single handidly made this week awesome. And he by far is the best employee at any location. I hope Carlyle recognizes the extremely good service of all employees! Especially Dennis! Who is beyond first class!

I read reviews about noise and public beach. Yes there is noise, but very berable. Weekends people party at the beach.....duh! If it bothers you, close doors turn TV on. No more noise!

The Herrons!

Room Tip: All the same, top floor slightly better. Butler service is a MUST!
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Chris-Jess_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 25 July 2014

The Sandals Caryle is a very small hotel with not much to do at this site. The staff is amazingly friendly and quickly learn your name. The jem in staying at this hotel is it was significanlty cheaper and there is a bus that takes you to the other two Sandals in Jamaica. We would go early in the morning and stay at the other resorts all day. The other two resorts have beautiful beaches, pools and restaurants. The scuba diving is amazing and I was well taken care of the whole trip. Highly recommend it. The only bummer about the bus service is at dinner time 7 pm it is suspended and you have to wait until 9 pm to go back to your resort.

Room Tip: Try getting a view of the pool/ ocean.
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  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
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1  Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

From the moment we arrived, we were treated absolutely fantastic. Patrick helped us to our room and encouraged us to bring any requests or issues to his, or front desk, attention. A very heartfelt introduction. We wanted to get our excursions scheduled as soon as possible so we met Joanna at the travel desk. She is GREAT! She put together 2 packages that bundled the excursions we wanted to do and saved us a good bit of money. Amanda, at the Soon Come Back desk, helped us so much with any questions or concerns. She also got us booked for our next Sandals trip. Lamar and Tee Jay were our primary bartenders. They never left us thirsty. The food here is the best of the 3 locations. The entire staff is very friendly. Richard does a great job of planning activites and generating participation, which can be tough because most of the guests leave for the day to visit other resorts.
We did our research on the front end and knew that the photos on Sandals website were not accurate and were misleading. Knowing this ahead of time was key to knowing what to expect. I wish they would update the photos with more accurate representations. I heard several guests complain about the false representation.
All in all this is a fantastic place to visit with the best staff. Too many names to remember or mention.

Room Tip: Rooms on the same side as the Bay Window restaurant offer the best view.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Jackie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2014

My wife and I stayed here for our honeymoon and it was the best vacation either of us has ever had. We picked the cheapest room they had available as we were on a budget and it was still about three times the size of a normal hotel room and very nice. They keep a stocked mini-fridge with soda and water, an AC unit (incredibly useful for us being from Seattle), and a TV with cable.

The food at the Carlyle was fantastic. Bay Window has some wonderful international food. Nibbles has some great snack food at all times of the day and has some amazing chicken wraps. The Carlyle is the up-scale restaurant which requires reservations. The steak we had was some of the best steak I've ever had in my life. Finally, the Sunset Bar provides top shelf drinks to anywhere on the premises. As if that all weren't enough, the other two resorts in Jamaica are just a shuttle ride away for water sports, more food options and other events.

The staff were so nice to us throughout our stay. We honestly didn't have any bad experiences but in particular, Kayon from Nibbles, Sandren from Bay Window and Floyd from the Sunset Bar helped make our trip especially memorable. They were so kind to us and made us really feel at home.

We are absolutely going to return in the future and I highly recommend Sandal's resorts for your vacations as well. One thing to note if you are going to the Carlyle is that it is the only resort that doesn't have water sports or a beach on the premises. You can take the shuttle to get to the other two resorts which runs constantly until about 1AM but it's worth being aware of before you get there. While we didn't expect this before we arrived, it didn't end up being an issue at all as the pool was nice and the shuttle service was easy.

  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Katosepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We decided to come back after having a lovely time last year. We have never been back to the same hotel twice so I was a little nervous but didn't have to be at all. Some of the staff recognised us and the new ones were just as friendly. Most days we went to Mo bay or the Royal, the private island was our favourite place to hang out. We did some snorkelling there and we saw lots of fish.
We loved coming back to Carlyle in the evening and we really felt like family as we got to know the staff.
We tried most restaurants and liked all of them. We didn't find staff in the other resorts as friendly so staying in the Carlyle is the best.
I'm hoping we can go back soon, thanks Carlyle for the best holiday ever.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank Marie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

I recently vacationed at the Sandals Carlyle for a short four day stay. The employees made the stay awesome from arrival to departure. Damion took our bags upon arrival and advised my wife and I that we would be taken care of. And, to my surprise we were from Georgette's service at our first meal at Nibbles, morning breakfast at the Bayside with Kimberly and Sandrene, and housekeepings turn down service. The Carlyle staff is better than the best Sandal's staff.

I read many reviews concerning the noise from the beach. But, I thought it was an opportunity for me to take in the culture and community pride that exists in Montego Bay.

Stayed: July 2014, travelled as a couple
2  Thank Andre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Inn, responded to this reviewResponded 13 July 2014

Hello Andre,
Thank you for your review! We are delighted that you had an incredible time Sandals Carlyle and that all your expectations were exceeded. Our staff members are indeed a warm and considerate group and they will be so pleased to hear of your kind remarks. It was our pleasure to host your vacation in Jamaica and we look forward to welcoming you back!

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Reviewed 10 July 2014

We chose the Carlyle because it was smaller and cheaper of the three resorts, Sandals Montego Bay, Royal, and Carlyle). We knew we were going to the smaller resort and that we could travel to any of the three resorts for free. Carlyle resort is nice, but the staff is what really made this trip wonderful! Especially, Patrick &Dorran the fort desk went above and beyond to make sure we had a very memorable experience. As part of our package, we had breakfast every day on property. Brenda was our server most days and she was very sweet and provided excellent service.
Chef...came out to introduce himself and asked if we had enjoyed our meals. That was sweet!

Carlyle, It is smaller than any of the other resorts we've been to, but that is one of the things we loved about it. Yes, we plan to return in the near future. Quality service is just very hard to come by these days even at very high-end resorts. The Carlyle management team should really know the importance of their very attentive staff.

I personally want to thank all of Carlyle staff for your outstanding service, attentiveness, genuinely kind and

  • Stayed: June 2014, travelled with friends
    • Value
    • Rooms
    • Service
4  Thank sofia536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Inn, responded to this reviewResponded 13 July 2014

Dear Sofia,
Thank you for your wonderful review! It is great to hear that you enjoyed every moment of your stay at Sandals Carlyle and that you received top notch service from our wonderful staff members. We truly appreciate you choosing us to host your vacation in Jamaica and we cannot wait to welcome you back home again!

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Additional Information about Sandals Inn

Address: Kent Avenue, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Montego Bay
#12 Top resorts Hotel in Montego Bay
#13 Spa Hotel in Montego Bay
Price Range: £223 - £488 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandals Inn 3*
Number of rooms: 52
Official Description (provided by the hotel):
•A romantic, intimate atmosphere with personalized service.•The real Jamaican experience; Jamaican smiles and attentive service to make you feel at home instantly.•Small in size yet big on charm and large in value.•Close proximity to Montego Bay 'Hip Strip', where you will find duty free shopping, restaurants, bars and clubs.•24 hour room service for all room levels.•Butler service available for our newly renovated, top category room, the Carlyle Club Ocean View Penthouse.•Complimentary shuttle bus to Sandals Royal Caribbean and Sandals Montego Bay “Stay at one play at three”, where you can enjoy eighteen dining experiences.•Voted Sandals “World's Leading All-Inclusive Company” 16 years in a row.•Voted “Caribbean's Leading Hotel Brand” 18 years in a row. ... more   less 
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Also Known As:
Sandals Carlyle Hotel Montego Bay
Sandals Hotel Montego Bay
Sandals Inn Jamaica
Sandals Jamaica
Sandals Montego Bay
Sandals Inn Montego Bay

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