I stayed in Caribic House for 1 night on 30th July even though I booked 2 nights on booking.com, we told the receptionist on arrival that we weren't sure if we were staying the 2 nights or just 1. She (Sabrina) confirmed that it was OK for us to stay for 1 night and pay for that night, and if we wanted to stay the 2nd night, we could pay on that day.
The next day, we left for breakfast and got greeted by another receptionist (Tanisha) who demanded a cancellation fee which was not mentioned before. Long story short, she demanded we were cancelling or reservation even though we had paid for 1 night already, and then all of the staff started lying and going back on their word, telling us conflicting information. The manager refused to see us, and eventually, they threatened us with the police if the bill wasn't settled. I requested the police definitely get involved as this was a complete injustice.
Eventually the police sided with us and agreed that Sabrina should've informed us of any vital information and didn't follow correct protocol
I will never stay there again, even though the property is clean and the rooms are big and the location is perfect, what a shame
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- Also Known As:
- Caribic House Hotel Montego Bay
- Caribic Hotel Montego Bay