First I must commend the staffs including the front dest workers, the staffs are the only good thing about this hotel they are friendly, helpful and very hardworkers.
We booked a one bedroom apt so we could have the use of the kitchen, big mistake!!! the stove was like my 5 yr old toy stove it was so small and dirty and on top of that it didnt wrk we had to call front desk, no untensils, no pots, nothing, we had to call the front desk, The AC stopped working we had to call the front desk, the breaker keep chipping out at nights couldn't call the front desk nobody at the desk after 11PM. Someone stated in a review that they give the better rooms to caucasians i agree 100% i saw the inside of other rooms while there and they were much better equipped than what we got, keep in mind we reserved our 1bedrm apt at least 6 wks in advance. The hotel is mosquito and lizard infested we couldn't sit out on the balcony at nights because every night the same lizard was there. On the last night of our stay the breaker chipped out again...it was about 1 AM front desk was closed only person was there was the security my husband went to the security who called the owners after talking to them on the phone for awhile he then handed the phone to my husband, the owner lady told my husband...Genleman..I am in my nightgown i am in bed there is nothing I can do right now.
Relax resort could be very relaxing if the owners would put more interest in the rooms to make guest more comfortable instead of the grounds. Didnt use pool they say the place was for family but the pool starts at 5ft, ohhhhh there is a gym that has been under renovation for the past 2 yrs they tell every guest its under renovaion but we get to understand that they have been telling guests this for the past 2 yrs. Too much of my vacation time was used up callingthe front desk.
- Official Description (provided by the hotel):
- Relax Resort is known as "Montego Bay Best Kept Secret" it is the right choice for visitors who are searching for a combination of charm, peace and quietness, and a convenient place for both pleasure and business trips. It is a small, comfortable hotel, situated in Montego Bay. The Relax Resort managers and staff offer an attentive, personalized service and are always available to offer any help to their guests. The hotel is arranged on three floors, without a lift. On the ground floor we have rooms suited for single and families, there is a comfortable open bar where you can sit and drink, eat or just relax while taking in the view. In each room there is also a splendid private balcony where you can get the view of the airport tower and strip, and where you can also relax and emerge yourself from morning on wards in the atmosphere of our botanical garden settings. The rooms are arranged on first, second and third floors with categories ranging from superior, studio, 1 & 2 bedroom apartments. Breakfast and dinner is served in the restaurant or open bar area on the ground floor, and also outside on our little patio at your convenience. The hotel provides free Wi-Fi service in the lobby area but in the rooms at a surcharge. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Hotels.com and Travel Republic (UK) so you can book your Relax Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Relax Resort Montego Bay
- Relax Hotel Montego Bay