I checked into Relax Resort for 6 nights at short notice after checking out of another horrible hotel. Although I was accommodated, it became clear after i checked out that the price I was charged by the female front desk staff was at the top end without any discussions. I had guess visiting me which seem to be a problem to the manager of the hotel, he summons me to the office and almost reprimanded me for not signing in my guest. There was an assumption on the managers part that i knew about the policy of signing guest and that I was deliberately ignoring policy. The managers tone and mannerism was absolutely horrible.
The hotel rooms where like self contained apartments with, a kitchen area, microwave and a mini fridge. Other than the mannerism in which the manager spoke to me, the roaches (pest) the only other problem.
The hotels location is 3 mins away from the airport on a hill with a clear view of the hotel run way, its location does not affect sleeping. Local taxi from town will take you back to the hotel should you go shopping, site seeing, the hip strip or any other business away from the hotel. Free parking and Wifi is essential for me, both were available.
i have to acknowledge the male front desk staff (forgotten his name) who was very understanding when making my reservation, he made every effort to ensure that my stay was a great one. He mostly work evenings Jamaican time, he will do what ever it takes to ensure you are looked after.
I would go back there purely based on the location, privacy, the tranquility and the front desk staff, I did not use the pool, or other services as i was not really in the hotel.
- Official Description (provided by the hotel):
- Relax Resort is known as "Montego Bay Best Kept Secret" it is the right choice for visitors who are searching for a combination of charm, peace and quietness, and a convenient place for both pleasure and business trips. It is a small, comfortable hotel, situated in Montego Bay. The Relax Resort managers and staff offer an attentive, personalized service and are always available to offer any help to their guests. The hotel is arranged on three floors, without a lift. On the ground floor we have rooms suited for single and families, there is a comfortable open bar where you can sit and drink, eat or just relax while taking in the view. In each room there is also a splendid private balcony where you can get the view of the airport tower, ocean and strip, and where you can also relax and emerge yourself from morning on wards in the atmosphere of our botanical garden settings. The rooms are arranged on first, second and third floors with categories ranging from superior, studio, 1 & 2 bedroom apartments. All rooms are with free breakfast and is served in the restaurant or open bar area on the ground floor,other meals are provided at the restaurant and also outside on our little patio at your convenience. The hotel provides free Wi-Fi service on the property and free beach access and transportation to the hip strip where Montego Bay famous beach the Doctors Cave is located. ... more less
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- Also Known As:
- Relax Resort Montego Bay
- Relax Hotel Montego Bay