my trip to the relax resort was not what i expected,i observed the resort very carefully the best i could,i even called there and talk to adam and told him what type of accomedations i needed their was no problem what so ever until all hell broke out the minute i arrive there i was under the doctors care at this time and all i wanted was rest and relaxation but oh no! i got 3 or 4 flights of stairs to climb no air condition for 3days remind you i paid in advance for 20 days no water i was soak with suds and the water shut right off in the middle of my showering,can you admagine that.they finnally move me on the second floor but i had no tv for 4days lucky i had a dvd player with me i had to boil water when i did have some just to make ice everyday,they had no ice machine there,this resort truly needs a whole new makeover with the maintence problems they accomilated housekeeping was not up to parr with their responsibilities.staff there are very nice and tryed to do the best they could to keep the guest satisfy but most of the problems were out of there hands alot of to do with the old owners and the new owners that took over this resort . was not able to settle their differences and to let their guest have to be in the middle of disagreements that the two of them have with one another,instead of letting guest know up front that they are having a lot of difficulties and will not be able to honer their agreement on their original accomidations and guest would of made other arrangements i was more aggravated and discussed and dissappointed with the service that i didn't get or deserved not to have i might as well stayed home other than that my stay there was not a relaxed one the name does not speak for itsself don't get me wrong the grounds there are very impressive and beautiful they would have to convince me they made major changes to there establishment in order for me to ever stay there again.i met some very nice guest there and there stay was just as bad as mine.please somebody needs to help them recover from this situation to have a reputation this bad and no-other than your own guest has to conplain on the pc and other travelers who don't need problems of this sort i'll just pray that they don't keep taking advantage of travelers thats hoping to have arelaxed stay and they donot get what they pay for and thats not fair to none of us so please don't go there. only if you don't need the regular assessories like water,conditioning,wash cloths,lights,and lets not forget television i'm so upset with my stay there, i will no better the next time travelers watch out!!!!!!!!
- Official Description (provided by the hotel):
- Relax Resort is known as "Montego Bay Best Kept Secret" it is the right choice for visitors who are searching for a combination of charm, peace and quietness, and a convenient place for both pleasure and business trips. It is a small, comfortable hotel, situated in Montego Bay. The Relax Resort managers and staff offer an attentive, personalized service and are always available to offer any help to their guests. The hotel is arranged on three floors, without a lift. On the ground floor we have rooms suited for single and families, there is a comfortable open bar where you can sit and drink, eat or just relax while taking in the view. In each room there is also a splendid private balcony where you can get the view of the airport tower, ocean and strip, and where you can also relax and emerge yourself from morning on wards in the atmosphere of our botanical garden settings. The rooms are arranged on first, second and third floors with categories ranging from superior, studio, 1 & 2 bedroom apartments. All rooms are with free breakfast and is served in the restaurant or open bar area on the ground floor,other meals are provided at the restaurant and also outside on our little patio at your convenience. The hotel provides free Wi-Fi service on the property and free beach access and transportation to the hip strip where Montego Bay famous beach the Doctors Cave is located. ... more less
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- Also Known As:
- Relax Resort Montego Bay
- Relax Hotel Montego Bay