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“Spa-Liciois”

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Secrets St. James Montego Bay
Ranked #11 of 64 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 25 November 2013

The spa was by far the best! My Husband & I had a couples massage. The first hour we went into steam room, sauna and then jacuzzi then some awesome small pool of therapeutic water falls, & jumped into cold water then walked thru hot & cold water. After the hour, we went for our massages. He had deep tissue and I had hot rocks. I suggest everyone make an appointment the day or day before they leave because you go home so relaxed. It truly was the best spa experience I have ever had!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with AMResorts
6  Thank Jodi Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,681 - 3,687 of 6,479 reviews

Reviewed 25 November 2013

Thoroughly enjoyed our trip to Secrets St James. The experience was great! Only negative thing I have to say about the experience was the amount of time it took to get checked into the hotel. It was about 90 mins from arrival to getting to our room. Other than that, it was well worth it!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with AMResorts
1  Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

Wonderful Jamaican experience. The Secrets staff went over and above at every opportunity. If you are a Disney company fan in any way, you will understand that "attention to detail" means everything. This resort obviously took a page out of the Disney methods, and have implemented them perfectly!
Thanks to the entertainment crew, room staff, front desk, and bartenders. You all did a great job! We will be back.
Oh.... the one word? Costco. If you don't have a Costco membership, get one and book this trip through them. The price & additional perks are WELL worth the one year membership!!

Room Tip: See heading. Use costco & upgrade one level. Perfect.
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  • Stayed: November 2013, travelled as a couple
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1  Thank hersheytrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2013

This was the absolute perfect honeymoon, couldn't have asked for anything more. We will definitely be returning. Staying in the preferred club is well worth the extra money! The St. James PC pool is a little quieter and more laid back than any of the others, but when you can bounce between pools and beach locations, you can get whatever vibe you want. Highly recommend Secrets St. James!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with AMResorts
3  Thank Mike Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Our waitress, Ms. Ketrina Clarke provided the best service that we experienced during our stay at this resort. She went above and beyond to ensure that our dinner was perfect. She kept our dinner courses coming one after the other and did not miss a beat when it came to attending to our needs or anticipating them! If you ever have the opportunity to visit at this resort please ensure that you visit Portofino's restaurant as this is where we saw and had the most wonderful experience with Ms. Ketrina Clarke.....

  • Stayed: November 2013, travelled with friends
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1  Thank Maggie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

We stayed for 1 night in the preferred club of the Secrets St James.

Let me preface that if you want a BIG huge resort with lots of music and always a party this is probably the place for you. It was clean and well maintained and the pools were quite nice.Very narrow beach so the pictures on the site and deceiving. Also the sign is mostly to your back so everyone at the ocean is not facing the ocean but facing the resort to get sun.

This resort has around 700 rooms which could mean there are 1400 people there. And that means the bars, restaurants, everything was always packed. The waiters were very nice at the two meals we had. We ate at the Asian restaurant and the food, while the flavors were good, was quite cold. You can tell that something like a potsticker was made around 3pm and then under a heater and brought out with maybe a little more heating prior to leaving the kitchen. The Bartenders seem to be fun and a little Jamaican Patois that I know made them crack up and then we got great service.

This resort is not a place I would recommend a quiet honeymoon or nice relaxing vacation. There seemed to always be someone trying to sell us or upgrade us for something as well.

Special thanks for "Coco" Shanelle at the breakfast we had for great service and helping us skip the line (which was 30 people deep) to get in for breakfast. We felt Lisa at the front desk was a little rude and not welcoming at all but all of the other people we met at the front desk were nice and friendly. Our room had an air conditioner issue and she was not very helpful about it and sort of brushed Jon off about it. About an hour after she said she would send someone we did have the concierge courtesy call us to ask us how we were and Jon told her about the air issue. She had an engineer in there in 10 minutes who was able to quickly fix it.

Again, it was clean and nice and the service seemed friendly but make sure you are ready for LOTS of people and lines and booming music at most of the pools. Just do your research. If you are looking for party, crowded, not quiet then this is the place that you may want to look into.

Room Tip: Request a high floor for what looks like a nice view.
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  • Stayed: November 2013, travelled with friends
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2  Thank Grohe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2013

Only getting around to writing a review now but when I stayed here everything was excellent.lt was busy as well so the atmosphere was very good along with food drinks and pool area and the rooms were very nice.

  • Stayed: December 2012
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Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets St. James Montego Bay

Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
#11 Family Hotel in Montego Bay
Price Range: £302 - £632 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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