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“Terrific Thanksgiving Trip” 5 of 5 bubbles
Review of Secrets St. James Montego Bay

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Secrets St. James Montego Bay
Ranked #10 of 61 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
San Francisco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrific Thanksgiving Trip”
5 of 5 bubbles Reviewed 8 December 2013

The staff at Secrets St. James are beautiful people inside and out! They made sure we had everything we needed, provided a great atmosphere and most importantly made our vacation relaxing! I would recommend this resort to anyone! The food and drinks were excellent! Each night there was plenty to do and see without having to step foot out of the resort. Our Jamaica experience was amazing thanks to Secrets!

  • Stayed November 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
1 Thank Ashton F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,284)
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English first
San Diego, California, United States
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 8 December 2013

Just returned from a Carribean Cruise on Carnival Magic (that will be the subject for another day.) One of the choices in Jamaica for a shore excursion was the Secrets Resort. I can tell you it was a bit expensive for the time $109.00 for an advertised 5 hours. But heres the rub. It was so wonderful and relaxing and of such quality that I didn't even notice the cost and time being slightly out of my realm of excellence. The food (we ate at one of the buffets) was great. The drinks were cheerfully delivered by the pool as much or as little as you would like. The pool was refreshing (not so hot (like some Mexico hotels) that it wasn't refreshing and not so cool that you wanted to dip and run.) The staff were fast and friendly. The beach was nice but it was a bit of a walk to the snorkeling center. But that was a minor inconvenience. If you are a go getter the hotel also offers bicycle tours so you can work up a thirst. So all in all the service was great, the setting was superb and it really was a nice day. Oh and it had not children (adults only) which after getting splashed, kicked and enduring endless screams and whines on the ship was a real plus. I know you love your kids but I raised mine and want to have just a little slice of heaven to myself and my bride. So here's to Secrets in Jamaica. What a way to go!!!

Room Tip: Didn't stay in a room but it came up in conversation and the hotel guests seemed very pleased wi...
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  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dale B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Addlestone, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

Excellent resort, friendly staff, lots to do and a great atmosphere with plenty of places to eat out and enjoy in the evenings. The St James preferred lounge was great especially with the Christmas tree well decorated by the staff. Best on resort!!

  • Stayed November 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 3 January 2014
Dear Valued Guest:

We are happy that you were able to experience our “Christmas Atmosphere” and the activities that came along with that. Our yearly Christmas Tree Competition among our staff is quite exciting and many guests do look forward to this as well. It was our pleasure to host and provide you with a complete vacation experience and we hope you will be back for more.

Thanks for sharing your review with us.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 December 2013

My boyfriend and I stayed at Secrets St. James in Montego Bay for his birthday - and it was an all-around perfect experience!

We were looking for a nice all-inclusive with a good beach for some R&R - and we got that (and more!) at Secrets.

Here's the snapshot:
- Overall resort quality - 5 star

- Rooms / Resort - We had a great room - that was extremely clean and well- air-conditioned. It was very comfortable and had a great view of the ocean. We were only on the 2nd floor and near a pool area - but the second we closed our door or balcony doors - we couldn't hear a sound - which was so delightful! The resort has two hotels on a very expansive property - which we really enjoyed. There were many restaurants, bars and shops on the property - you won't be bored.

- Staff - Fantastic! Very friendly and helpful, respectful of your privacy

- Guests - You can be as private as you'd like and no one will bother you - or you can mix and mingle with other folks on the property and have some fun at the bar and the pool playing games, watching sports or having a few drinks. All the guests were there to enjoy themselves - but were also respectful of folks that just wanted to have some peace.

- Beach - Nice and clean! Great drink service and nice options for water sports. Very comfortable loungers and umbrellas.

- Drinks - Excellent options - top-shelf liquor. (We were very pleased :)

- Food / Dining options - Great and plentiful options - there are about 7 (or more) restaurants on the property - with indoor and outdoor seating - that serve different cuisine for whatever mood you're in. We were really happy at the food selection available - and also really enjoyed the beachside food provided by hotel staff - whether it was cracking open coconuts from the property for fresh coconut water, or wheeling out a grill to the boardwalk to make fresh jamaican jerk chicken (delicious!), and also a cart with fresh cut fruit



We enjoyed our stay very much and highly recommend Secrets St. James!



  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
1 Thank Lex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 7 December 2013

Just returned from Secrets Saint James in Jamaica. Hotel complex was beautiful and lots of lovely pools. Restaurants were really good although it would have been nice to have a buffet choice for the evening as well. Although some were closed in the evening when they were meant to be open.
Most of the Resturant staff were very good and couldn't do enough for you. Guy on the omelette in the morning was brilliant.
Negatives wifi was really expensive and patchy most of the time.
We did find the reception staff sometimes not really helpful. Entertainment staff really good.

Room Tip: Go for a higher floor.
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  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Chrsbllck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 3 January 2014
Dear Valued Guest:

Firstly I must thank you for choosing to visit our property and secondly, for sharing the feedback from your trip. I am happy that you were able to experience our expansive array of a la carte restaurants and loved the foods prepared as well as the service. It should be noted though that from time to time some restaurants are closed and notification given through our daily newsletter, the Sundial. Humblest apologies for any inconvenience caused.

As it relates to the Wi-Fi service, we are currently undergoing changes and so there will be noted differences to come. We will continue to make changes to further ensure the satisfaction of all guests in all areas of our operation and I hope you will be back to enjoy them.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamaqua, Pennsylvania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

There are not enough superlatives to describe our recent vacation at Secrets St. James in Montego Bay, Jamaica. What a beautiful resort! Lush, spotless, delicious, entertaining and breathtaking are a few of the words to describe this property. Yes, I'm a travel agent, and truth is, I can choose any resort I want. I CHOOSE SECRETS! The staff is the heart of this resort, from the general manager on down, these people seem to enjoy pleasing guests and making their visit to Jamaica a vacation of a lifetime.

We usually remember the names of our favorite bar tender, wait staff or entertainer, but at Secrets St. James the housekeeping staff, the gardeners and kitchen workers do their jobs with that same, wonderful enthusiasm that makes Jamaica my favorite island in the Caribbean. For example, Pauline, our housekeeper, worked while limping along on her very sore foot, getting injections, (ugh), and smiling at me every day. Nothing was too much trouble for her. I'm the person who wants fresh robes every few day....no problem!

The daily entertainment at our pool was perfect. Not too much, just enough to allow me to read my book but to stay involved in the current activity. Genius, Mello, Al, Inch, and Cassie kept us energized and ready to party at a moment's notice.

The food was very good, even excellent. The Mexican restaurant was great, as was the Italian and Jamaican. Breakfast buffets left nothing to be desired. They make a crème and egg casserole that is to die for. Jerk cart, fruit wagon and coconut cart all day long along the pools and beach. Coco Café was perfect for my late afternoon coffee.

Did I mention that the Monday night football games are shown on a huge screen on the beach and on Thanksgiving each bar showed a different game? Check the schedule, show up and root for your favorite team!

The house band is wonderful for dancing under the stars. Some nights there was also (not instead of) a dj playing in the courtyard. All entertainment is outside unless it rains. At Secrets they also have a real theater with a traditional stage and seating. The only difference is the seating is comfortable and has tables between the seats for your drinks.

Oh...do try VIP Club MoBay for special treatment at the airport for arrival and departure. It is a wonderful way to start or end your vacation.

I could go on and on....Happy Travels....Suzanne

Room Tip: All rooms have ocean views, in room, under counter refrigerator, room service and "Secret"...
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  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SZY60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
4 of 5 bubbles Reviewed 7 December 2013

Our four day stay was relaxing, lots of things to do if you like water sports. The staff members, all the way from the Airport ride to the hotel were wonderful they always went out of there way to make our stay a great experience.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with AMResorts

Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets St. James Montego Bay

Property: Secrets St. James Montego Bay
Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#8 Spa Hotel in Montego Bay
#9 On the Beach Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#11 Family Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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