This was our second trip to SSJ and we stayed for five (5) nights from 12/31 - 1/5. We love AM Resorts, and Secrets specifically, but I do not believe we will return to this resort again. As a few other reviews mentioned, for being an all adults resort and for the price you pay, you just expect more than what you receive here. There are many positives about this resort, but our expectations are just set higher since this is Secrets. If you have never been to an all adults, all inclusive hotel of this star rating, then you probably will not understand the cons I am mentioning and will probably think I am being to snobby or picky. However, that is far from how we are, as we are not hard to please and just enjoy being in the sun. I think some of this could easily be rectified by management if they read the reviews and put a plan in action.
•Location - 15 minutes from the airport and close to the hip strip.
•Check in was easy and welcoming.
•They provided an awesome New Years Eve celebration! This was over the top and a great time for all.
•Pretty good evening entertainment out under the stars (better than the indoor theater).
•Our mini bar was freshly stocked each day. You have to remember to turn your Do Not Disturb light off or they will not stop.
•Many restaurants to pick from and a variety of items on the menu to pick from.
•No reservations needed at the restaurants.
•Bed were very comfy and we both slept great (pillows were not).
•Plenty of drink choices, alcoholic and non-alcoholic.
•Long slacks for men are not required. We did not realize that so my husband did not bring any dress shorts with him but they are allowed (except inside at the French restaurant).
•Pools are nice and there are enough rafts / floats to be shared among the guest. The pools were just the right temperature.
•Water sports available.
•Activities are available during the day.
•Beautiful grounds and hotel. I don’t believe the grounds keepers get enough “thanks” for all the hard work they do.
•Beautiful ocean views and clear water.
•Jerk chicken on the beach each day.
•Wildlife around the resort. Peacocks wall throughout the resort and joined us for breakfast one day. There are also two parrots that are in a cage and trees close to Wild Orchid.
•We were there during the horrible winter storm in the Midwest and Secrets were offering those that could not leave the resort special rates for the additional nights they needed to stay.
•Nice views of the sunset.
•Nightlife was lacking.
•Piano bar had a horrible smell to it.
•They advertise many bars on property but no one gathers at them so there is no one to talk to.
•The overall attitude was not happy like Jamaica used to be, even when you would tip.
•Our clock I our room did not work. Not that it is a huge deal but it became a challenge when I called Housekeeping four (4) days in a row to ask for a new one. A new one was never delivered and I finally gave up.
•We tipped the wait service around the pool thinking it would assist in the service we would receive, however it did not.
•It took 1.5 hours to receive room service…and we ordered nachos and mozzarella cheese.
•The first two days (12/31 – 1/1) you had to get up at the crack of dawn to get a good chaise lounge by the pool. I am one of those that use this all day long from 9:00-5:00. Others were putting items on their loungers and not showing up at all during the day. That is very frustrating! If you are one of these people, please quit…there will be enough loungers when you are ready to use it. However, later in the week when the resort was not as busy, it was easier to get a lounger.
•Beach is man-made and not conducive for a long walks on the beach.
•They do not try and get people involved in activities like they do at Sandals. You wouldn't even know activities were going on if you were not right there when it started. Other resorts, like Sandals, go around and try to get people engaged.
•Typically bartenders are the friendliest; I did not find this to be true here.
Will I continue to spread good reviews to my friends and family about Secrets and AM Resorts…absolutely. This is a nice resort, there were just things that I know could be easily fixed and take this resort to the level it should be at.
Big shout out to Yvette as a waitress around the pool, Rayon at Portonifo and Terrol at the towel hut. Go visit Terrol and ask him to show you some card tricks. Go, enjoy and make a decision for yourself. There are many positive, just small cons that could be improved.
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- Also Known As:
- Secrets St James Hotel Montego Bay