Secret's St. James surpassed our expectations.....the food was excellent, and the choices abundant. Our room was spotless, We had a leak in our shower the first day and reported it - by the time we returned from the pool it had been fixed. Staff was friendly, accommodating and sincere -- Christene in the Preferred check-in was awesome - sweet and caring - very helpful.
The girls in the Concierge area - Duwanne & Kamara are always smiling and very sincere in their desire to make sure you have every little thing you need.
Orville - in the French Restaurant was a dear as well. he kindly had his mgr arrange for a wheelchair in a pinch for our traveling companion who needed a "lift" due to a beach injury.
Grounds were impeccable - amazing flowers....and resident peacocks making appearances every night.
Only "negative" is we wanted to snorkel, but were told we had to go with a group escort to use the equipment -- therefore, if you want to go on your own, take your own equipment. Also - take bug spray - the mosquitos do come out at night.
Definitely returning to this beautiful resort.!!
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- Also Known As:
- Secrets St James Hotel Montego Bay