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“Amazing, Amazing, Amazing!”

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Secrets St. James Montego Bay
Ranked #11 of 61 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Fall River, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing, Amazing, Amazing!”
5 of 5 bubbles Reviewed 12 June 2014

My boyfriend and I just spent 5 days at Secrets St James. The resort is beautiful. The food, service & staff are amazing. The property is well maintained. The entertainment was excellent, thank you Al & Sparks. I would definitely recommend this hotel to my friends & family. I will be back next year for sure.

Room Tip: 3rd floor and up are the best.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 16 June 2014
Dear Valued Guest:

Thank you for having visited our resort recently. It truly means much to us that you loved the food, the service from our staff, the entertainment and the overall features of the resort itself. Your review is much appreciated and we look forward to welcoming you back next year.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,178 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,314)
Date | Rating
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English first
Baltimore, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

I had a wonderful time at this hotel. The rooms are in perfect condition and clean. The food and drinks are delicious. The resort was beautiful. I will definitely stay here when I come back to Jamaica. Christene is an excellent receptionist and ensured that we had everything we needed.

Room Tip: Be sure to book one of the Preferred Club rooms. This gives you access to the pool and Wi-fi.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Steph2643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 23 June 2014
Dear Valued Guest:

Thanks so much for your kind words about our resort. I am very pleased to note that you enjoyed the food and beverage, the overall beauty and the service received. We truly appreciate your review and look forward hosting you for future vacations.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carlisle, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

Absolutely amazing hotel and holiday.can not fault anything about the hotel or jamacia. Very clean and beautiful hotel.lovely rooms with a lovely view.staff are out of this world especially in the restaurants.food is brilliant and drinks are very good quality famous brand names.good choice of restaurants and bars.we did not want to leave had an amazing time.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stacey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 23 June 2014
Dear Valued Guest:

It was a pleasure to have hosted you at our lovely resort recently. Thank you for taking the time to share your review and especially for your comments regarding the food and beauty of our resort.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Spent five days at the Secret's Saint James Resort in Montego Bay, Jamaica. My advise would be to stay on the property and enjoy the many amenities the property has to offer. Don't let them talk you into shopping trips. Vendors will come onto the property during your stay and offer the same souvenirs and trinkets. Your stay would be more enjoyable is you stay in the preferred suites or upgrade to preferred status. Food at the pool side restaurants were not very good. The other restaurants we visited on the property were great. The pools were empty at night ans we assumed they were closed, until we asked and they were open 24 hrs. as well as the beach. The shops were rather expensive and non-negotiable. The jerk chicken was really good. They have stands on the beach front for all to enjoy They bring drinks to you on the beach as much as you want. Only rum served was Appleton.

Room Tip: Ocean Front and Ocean view are totally different. Ocean front and preferred status are the best.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kervin2you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 23 June 2014
Dear Valued Guest:

Thanks for having visited our resort for your recent honeymoon celebration. I am happy that you enjoyed so much of our resort, especially the preferred club, and did not feel the need to even go off property.

Glad you enjoyed the jerk chicken and other features of the resort as well. Please be advised that your comment about the food at our pool side restaurants have been noted and reviewed by our Food and Beverage department.

It was a pleasure to have been your hosts and we do hope that you will visit us again.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

My Fiance and I just stayed at Secrets St. James for 4 nights and had the time of our life! The resort was amazing, the food was delicious, and the whole trip felt just magical. We were super impressed by the friendly staff and ever so grateful to have had Ruth DeMuth help us find such a perfect hotel to fit out needs. We will definitely be recommending this trip to our family and friends!!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 23 June 2014
Dear Valued Guest:

Thanks for taking the time to share the feedback from your recent stay at our resort. Your comments about our food and your experience overall mean much to us. It is always a pleasure to read when we do a good job and can be recommended based on that.

We look forward to welcoming you back for many more vacations in future.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

I Spent 5 days at Secret St. James starting on June 3rd. My experience was wonderful. The front desk staff was wonderful. O'neal escorted our bags to the room and he had the best personality so friendly and happy. The whole experience was great, the food was excellent and the customer service was awesome. Kameisia was great she was very helpful. She gave us wake up call so we wouldn't miss any of the events. She also went out of her way to help arrange for us to order a birthday cake for our friend 50th birthday party. She definetly went above and beyond.Calvin was also great he made the best jerk chicken with a smile. Alex was awesome he taught all the latest dance moves at desire. He had so much energy everyone in the group loved him. He went out of his way to make sure everyone was dancing and having a good time at club desire. I also loved DJ Fat boy Slim he was awesome. Dwight and Julio were also great and made us laugh. Everyone I encountered at Secrets resort was wonderful. They made this vacation even better. I can't remember everyone's names but thank you for making my vacation memorable. I'm working on a return trip and I've been telling all my friends about Secrets resort.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Raquel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 25 June 2014
Dear Valued Guest:

I am really happy to note that your experience here was a wonderful one. It really means much to us when guests take the time to share the things that and experiences that make our destination unique. Our team members are integral in the making of a complete experience so your recognition of Kameisia, Alex, Fat Boy Slim, Calvin, Dwight and Julio is much appreciated.

Thank you for recommending our resort to others, this is truly invaluable to us and we look forward to welcoming you and your family and friends back for vacation.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

Secret's St. James surpassed our expectations.....the food was excellent, and the choices abundant. Our room was spotless, We had a leak in our shower the first day and reported it - by the time we returned from the pool it had been fixed. Staff was friendly, accommodating and sincere -- Christene in the Preferred check-in was awesome - sweet and caring - very helpful.
The girls in the Concierge area - Duwanne & Kamara are always smiling and very sincere in their desire to make sure you have every little thing you need.
Orville - in the French Restaurant was a dear as well. he kindly had his mgr arrange for a wheelchair in a pinch for our traveling companion who needed a "lift" due to a beach injury.
Grounds were impeccable - amazing flowers....and resident peacocks making appearances every night.
Only "negative" is we wanted to snorkel, but were told we had to go with a group escort to use the equipment -- therefore, if you want to go on your own, take your own equipment. Also - take bug spray - the mosquitos do come out at night.

Definitely returning to this beautiful resort.!!

Room Tip: Opt to upgrade to the preferred section -- its next to the gym and the spa and has a nice quiet pool...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cindy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 25 June 2014
Dear Valued Guest:

Thank you for having visited our resort and for sharing your wonderful review with us. I am happy that you everything was beyond your expectations and the food and cleanliness stood out most. Thank you also for your special mention of those team members that made your stay even more special.

Please accept our apology once again for the shower leak. I am however happy that you were pleased with the outcome and how quickly the issue was resolved.

We look forward to welcoming you back!

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets St. James Montego Bay

Property: Secrets St. James Montego Bay
Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#11 Family Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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