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Secrets St. James Montego Bay
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Reviews (6,902)
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4,503
1,521
560
186
132
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All reviewspreferred clubpiano barwild orchidjerk chickenroom servicemarlin barworld cafesecrets resortpreferred poolour honeymoonfrench restaurantseaside grillel patiohibachi grillchampagne breakfastromantic dinnerturn down service
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3,616 - 3,621 of 6,902 reviews
Reviewed 15 June 2014

Beautiful resort located in a beautiful area of Jamaica! The beach was gorgeous and clean, with awesome snorkeling within swimming distance! Friendly, attentive staff took VERY good care of us with small tips! Enjoyed all of our meals at the restaurants, and did not experience service problems on this stay as we had on our previous trip. We highly recommend this resort to anyone considering a trip to Jamaica!

  • Stayed: May 2014, travelled with friends
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2  Thank sheilanbyron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

Well where to start!! Booked for 10 days and tried to extend to 14, we loved it that much. I've been to a lot of places but this is best holiday ever had. Hotel is really beautiful & clean we stayed PClub, definitely worth the money unless you're happy for a livelier, busier pool. Service was fantastic and consistent, always happy and friendly including the poor porters lugging cases in the heat. Nothing is too much trouble. The people really made it thanks Jessica, Duwan in PC, Raymond, stewart, o'neil, singing waiter and Erol for my decorated coconut and Romario our pool waiter. All restaurants were amazing, as the service, before you finished your drink they would top it up or have a new one for you. They are all a la carte in the evening but you do eat plenty and there is always the 24hr room service! We did have a slight let down on last night & 3rd time (previous 2 were excellent) in Bordeaux but otherwise faultless. Breakfast and lunch buffet were fantastic too and so much variety for everyone. Views are stunning. Just to warn you, especially the British, Sun is very intense so make sure you have a high SPF with you!! I can go on and on about how fantastic this place is, ignore any negative reviews. I booked on recommendations of other trip advisor guests and so pleased. Can't wait to go back.

Stayed: June 2014, travelled as a couple
5  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2014

My husband and I stayed here for 7 nights for our honeymoon. The moment we arrived, we were seated for the check in process and offered a cool drink and a cool towel to cool off. The service here is impeccable. All of the staff was very friendly and polite, they really made us feel like we were home. When we arrived to our room, there was a honeymoon banner on our door and the room was just amazing. there was a nice huge tub in the big bathroom and separate shower and toilet. The suite looked beautiful and felt super duper clean. There was a his and hers sink which was so nice. The beach area was beautiful and the seats were so comfortable. we never had to fight for seats, there was always plenty. The swimming pool was big and the swim up bar was awesome. We loved the floating mats in the pool and just tanned on it. All the restaurants were on the orchid side, so it was a short walk away. We enjoyed all the restaurants, there was never a complaint with any of the food. We loved barefoot grill by the pool, they always have beef and chicken patties and veg fritters which was such a great snack. The Mobay burger here was amazing, there's this amazing spicy sauce that i'm dying to have some more of!! they make it fresh when you order it. The spa here was very nice, we did a couples massage, we arrived early to enjoy the sauna, hot tub and various water pressure activities in the water, definitely very relaxing before our massages. The prices were reasonable and everything was very clean. Our bed in the the hotel was sooo comfortable, and the pillow were so soft. We never got the feeling that the sheets were dirty like in other Caribbean hotels because of the humidity. they always felt dry. there is a private box in the room for room service, so we were never bothered with room service. This resort is beautiful and I can't wait to return.

  • Stayed: July 2013, travelled as a couple
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6  Thank Carman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2014

Everything was wonderful about the resort but mostly it was the staff. The food was just average and they didnt have a huge selection for breakfast. There was only one place that served breakfast which was just ok I'm used to have several options at all inclusive resorts. Besides that I loved the resort and the lay out of the whole place. Casino is so small and bootleg. Top shelf isnt served by the pool area you have to go to the lobby for the good stuff. Jerk truck by the pool was delicious thats was the best part of my day :)

  • Stayed: May 2014, travelled as a couple
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2  Thank queenz521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this reviewResponded 16 June 2014

Dear Valued Guest:

Thanks for sharing your review of your most recent visit to our resort. Glad to know you enjoyed everything especially our staff and the jerk chicken cart. Your comments about our breakfast selections and the gaming lounge are noted and have been reviewed by the relevant managers.

Best Regards,
Christina Smith
eConcierge Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

My boyfriend and I just spent 5 days at Secrets St James. The resort is beautiful. The food, service & staff are amazing. The property is well maintained. The entertainment was excellent, thank you Al & Sparks. I would definitely recommend this hotel to my friends & family. I will be back next year for sure.

Room Tip: 3rd floor and up are the best.
  • Stayed: May 2014, travelled as a couple
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2  Thank Ana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this reviewResponded 16 June 2014

Dear Valued Guest:

Thank you for having visited our resort recently. It truly means much to us that you loved the food, the service from our staff, the entertainment and the overall features of the resort itself. Your review is much appreciated and we look forward to welcoming you back next year.

Best Regards,
Christina Smith
eConcierge Assistant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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