I read many of the other reviews before my husband and I visited this hotel last week, and I want to clarify what is accurate and what is not. First, this is a very nice resort, with a very friendly and attentive staff. Please disregard any review that says otherwise. The staff as a whole is wonderful. There may be an occasional poison pilled that is ready to go home and has an attitude about it, but one person does not represent the entire resort staff. Chris Brown, who was our bellhop, was awesome. He was funny, entertaining, and very informative about what to do around the island. Next, i didn't encounter a single person at secrets that asked for a tip or i felt as if were insinuating us giving them a tip. However, i did leave tips for certain people, but it was totally my choice. I didn't because i thought it was deserved. But, the people you will encounter at the airport is a totally different story. Every person that handled our bags, walked us somewhere, or gave us directions made it clear that they wanted a tip. They flat out asked for one. The preferred class is a must!! It gives you access to a more quiet, layer back part of the resort. You will also get a private check in, discounts for the spa and romantic dinners on the beach, and a private lounge the has food and alcohol available 24hrs. There is also a soaking tub on the balcony in the preferred as well. As far as food and entertainment, the staff is great about providing a flyer of activities for the day every morning. On a daily basis there is a movie played out doors, live bands, karaoke, and dancing. My only complaint about secrets is the food. Hands down, the best food I tasted during the entire stay was from the jerk chicken cart, which goes so well with the rum punch. The food from the room service menu in the room was not very good and there were also not many choices. Breakfast at the World Cafe was good. It was a buffet with many different options that I think most people would be satisfied with. The hibachi grill, Himitsu, and the italian restaurant, Portifino, were in my opinion the worse at of all the restaurants. Blue Mountain, El Patio, and the Bare Foot Grill were my favorite. Regardless of a couple of restaurants not having the best food, I guarantee anyone who visits that they will find something that they like to eat. In no way does this take away from the overall quality of this resort. Lastly, I have to recognize my favorite staff member from secrets. His name is Kelmar Hosey (retail) and he works in the gift shop. I had a ton of mosquito bites and I went to the gift shop to buy some bug spray. The only bug spray they had was a 1oz bottle for $10. I wasn't going to buy it bc I thought it was too much money to spend, but Kelmar actually successfully convinced me to do otherwise. I was really impressed with how he broke down the reason for the exorbitant cost of the bug spray. He was so pleasant and kind, and he was a very great salesman. Ultimately, this resort is a great pick, especially for couples. There is something to do for people who want to relax and something for people that want to party. And the great thing about it is that you don't even have to leave, its all within your reach at secrets. Im sorry, one last thing, if you do decide to stay here, tune into channel 115. You won't be sorry;-)
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- Also Known As:
- Secrets St James Hotel Montego Bay