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“Pretty Good”

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Secrets St. James Montego Bay
Ranked #11 of 63 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Quincy
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Pretty Good”
Reviewed 29 August 2014 via mobile

Nice resort...had a lovely stay. Secrets Resorts does an awesome job with creating an atmosphere of relaxation. However, room service could have been better. Front desk could have been better. Food was very good.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank acctgnjt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 1 September 2014
Dear Valued Guest:

It is an absolute pleasure to read that you had a wonderful stay at our resort recently. Your comment about the service from our In-Room Dining and Front Desk areas has been noted for improvement as we are continuously enhancing our services.

Thanks again for having visited us and I hope that we will have the opportunity to welcome you back for future vacations.

Best Regards,
Christina Smith
eConcierge Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Lagrange New York USA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 August 2014

Excellent staff service, very courteous and professional.
As usual Secrets resort is always my destination.
No complaints about absolutely anything.
Happy place. Please always tip the staff, they work hard to make your day special. The Resort has plenty of room to spare in the pool and beach areas. Leave the attitude home, showing off is acceptable.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TarcisioDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 1 September 2014
Dear Valued Guest:

Thank you so much for your commendation of the service by our staff and other areas of our operation mentioned. It was truly a pleasure to have made your recent vacation a wonderful and memorable experience as the satisfaction of our guests is our utmost priority.

Thank you for sharing your review with us!

Best Regards,
Christina Smith
eConcierge Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2014

I am not sure where to begin!!! First, I want to say that I am not sure where the negative reviewers visited as I could not find one negative thing about Secrets St James. The service was spectacular. The entertainment was right on point and kept you interested. The food was delicious, even though some additional seasoning was needed but I understand that the food has to be prepared to suit everyone. My favorite staff was Wilton--the bartender at Then Piano Bar. His drinks were delicious . Ghalia and Theresa our tour guides on our way to The Bamboo Beach, Dunns River and tubing were awesome and gave a complete history of Jamaica as we drove the city. I absolutely LOVED our stay that we tried to extend our visit but unfortunately no rooms were available. Next time we will do 7 days instead of 5. I highly recommend this resort. We were very pleased!!

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Terri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
Reviewed 28 August 2014

I had a fabulous time. This property was better than I even imagined! I am definitely going back and will recommend to many many of my friends. The staff was warm and accommodating esp Denzil. The entertainment was great!

Room Tip: The prefered room upgrade was worth it! All rooms have ocean view
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Island T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets St. James Montego Bay, responded to this review, 1 September 2014
Dear Valued Guest:

I am pleased that your experience exceeded your expectations and even more thankful that our team had the opportunity to host you. Your recommendation of us and your special mention of the staff that positively impacted your stay are most appreciated.

Thank you for having selected our resort and please do visit us again. Glad you loved the entertainment!

Best Regards,
Christina Smith
eConcierge Assistant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TORONTO
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 August 2014

From the immaculate landscaping, to the courteous and prompt service, to the gourmet fresh meals, to the friendly atmosphere and clean rooms........we could find no fault.....Special thanks to our hostess Nicki at St. James Preferred who made us feel welcome and had a great sense of humour. Mr. Rodman whose warm smile and good humour warmed our day, Clive our server at breakfast who was always polite, accomodating and professional, and Delrose the entertainment director who expertly went about her business and made us laugh daily. Everyone else who made us feel comfortable and appreciated, we thank you. The hotel pays attention to every detail. We would have no problem reccommending this fabulous resort to our friends and coleagues. At Secrets it really is NO PROBLEM MON . Secrets is like all hotels should be.

Room Tip: An ocean view offers beautiful sunsets
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank glassmanTORONTO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2014

My boyfriend and I traveled to Secrets Saint James for vacation. Our trip was awesome. The staff at secrets were so friendly and accommodated us with everything we needed. The hotel was spotless and the views amazing. We stayed in the Preferred Club- it is worth the extra money! It was like we had our own personal pool/hot tub and beach. The extras that come with the preferred package are worth it. The spa was also amazing. There is something to do every hour at the resort. You will not get bored. The MUSIC WAS GREAT at this resort!

Something that is not clear from the website is that Saint James and Wild Orchid are together. If you want quiet, stay in Saint James and walk to Wild Orchid for all the dining/clubs etc. (it is a VERY SHORT WALK). We were very happy we stayed in Saint James as opposed to Wild Orchid just because it is more secluded and quiet. When we wanted a more upbeat atmosphere we walked over to Wild Orchid.

The food was really good for an all inclusive. Some meals were better than others. We had no complaints about this resort and would DEFINITELY go back. The only thing we suggested was that the seats were changed in the showtime room.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BMG22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 August 2014

My husband and I thought we were done with all-inclusives (after really enjoying Now Jade in Mexico, and thinking Excellence Punta Cana was okay), but decided to plan this last minute trip to Jamaica. We stayed in the preferred club (which we feel is a must at all the resorts with this option- easy anytime access to a private lounge with a buffet of assorted foods without have to 'dine' somewhere, plus higher end beverages that you can make yourself whenever you want-or the staff can do that for you there too).
We ended up enjoying every bit of the trip--beaches are beautiful with views of land and sea, swimming in the ocean is relaxing and you can see tons of fish (we brought our own snorkeling gear too although you can use the resorts IF you go with them on guided snorkeling tours- and only during the tours), food was very good (there were some bland things here and there but overall very good) with tons of options, staff is kind and attentive though not in your face but there when you need something which is perfect for us, and there is live music during the day and evening, along with a decent variety of other entertainment on the resort. We loved the 2 guys that played reggae MWF along the beach and Romaine (hope I spelled that right) the bartender was great! The rooms were nice and we thought the resort was laid out very well - you can walk on the paths along the ocean to go to dinner (and restaurants are only about a 5 minute walk from the St. James side).
This is the first place we have visited where we weren't ready to go home by the end of the trip, and it's the first place we ever thought that we would love to visit again.

Room Tip: St. James is quieter and always ask for a high floor room if you want the best views, although they...
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  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank celeryann s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets St. James Montego Bay

Property: Secrets St. James Montego Bay
Address: Lot A59, Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Business Hotel in Montego Bay
#9 Spa Hotel in Montego Bay
#9 Romantic Hotel in Montego Bay
#10 Top resorts Hotel in Montego Bay
#10 On the Beach Hotel in Montego Bay
#11 Family Hotel in Montego Bay
#11 Luxury Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Secrets St. James Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets St James Hotel Montego Bay

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