My husband and I along with our three daughters ages 22 and 18 year old twins vacationed at SWO from Dec. 11 to the 16th. I was a liitle nervous after reading some of the reviews but I could not have chosen a better resort. The staff at Secrets is top notch. They made all of us feel so welcome and could not do enough for you. We did tip but I never felt that it was expected. We never waited more than five minutes for a drink at the beach or pool and the service at the restaurants was very good.
Check in was fast and our rooms were ready when we arrived. I had emailed Caulette requesting two rooms close to each other and to my surprise we had two ocean front adjoining rooms! Maid service and turn down service was at the perfect time everyday. All the amenities were replaced without asking. The blow dryer in the room is the best I have ever used. I did not find the layout of the room to be awkward. You cannot see through the frosted door.
The first day there we went to the beach on the St. James side after hearing it was the "better" beach. We then switched to the Wild Orchid side and found that although there were more rocky areas, the water was so crystal clear that the rocks were easy to avoid and the view was better. I loved how the pool was so close to the beach that you could lay by the pool and still go in the ocean when you wanted. We never had a problem getting a lounge chair by the beach or the pool. Everyone we met at the hotel including the guest were friendly and courteous. My husband became best friends with Fabien. We will be sure to look for him when we return.
I thought the food was good for an all inclusive. Was it the best I ever had at an AI? No but we still enjoyed all our meals. The breakfast was very good and had a large variety of choices . We ate at all the restaurants except the Italian. Every meal was good and the service was as well. Even being a family of five we never had to wait more than 10 minutes for a table. We did not eat lunch everyday. Most of the time we had the jerk chicken by the pool which was delicious. I never though I would ever eat off of a cart but it was SO good! I think the buffet was open for lunch as well as the pool side restaurant which served wraps and a salad bar. My girls ate there a couple of days and said it was fine. If you are the type of person who likes to eat a nice lunch you might be disappointed. The coffee bar had the best coffee drinks. They also served sandwitches and snacks. I thought the frozen drinks were very good and not watered down at all. The wine selection could be better, but it was not terrible.
The staff at Secrets offered many fun activities. Vollyball, hat making, cooking classes, pool basketball... My girls participated in the beach olympics which was fun for my husband and I to watch. At night there was enough going on to keep you entertained. The shows were all very good. The band and dance team were very talented. The gaming room was small but we all managed to win some money. We never made it to the night club on the property. Secrets also offers a free shuttle to Margaritaville on Wednesday and Thursday nights. They take you at 9,10 or 11pm and bring you back at 1 or 2am. Our last night there we went to the Beach Party which was fun. They had a band playing , open bar, hamburgers, hotdogs and smores. Not enough food to count as dinner so we ended up eating at the french restaurant again. It was almost 10pm but they had no problem seating us.
My daughters and I went to the spa twice for massages. The spa is very well done and relaxing. The treatments were wonderful. All the workers were professional. The prices were comparable to NY prices. The first day they took $50.00 off each 80 minute massage, the second day we used the coupons that came with the room. I don't think anyone pays the price that is on the price list.
I thought that the Wild Orchid side of Secrets had a more relaxing and upscale feel than the St. James side. The view from the WO side is spectacular. The grounds are lush and beautiful. The hotel does not have a grand entrace or lobby.It is not glitzy with marble all over the place. It is more like a small reception area with a zen like vibe. Even though Secrets is a large resort it never felt that way. The layout and the staff make it feel more intimate. We did not do Preferred, I am not sure if it is worth it unless you want a swim up room.
We had a wonderful family vacation at Secrets. I really do not have any complaints. The only thing that can be improved upon is the choices for their lunch menu and room service menu. Oh yes I almost forgot.....the one negative...why would they put a SCALE in the bathroom!!!
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- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay