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Secrets Wild Orchid Montego Bay
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Reviews (7,361)
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4,291 - 4,296 of 7,361 reviews
Reviewed 10 April 2014

A wonderful resort - amazing service by all the staff! Everyone is eager to please and very friendly. The rooms are very beautiful and clean and a small upgrade will get a beautiful view of the ocean. The food was AMAZING (the French restaurant is the best and we wish we had eaten there more than once - still talking about it!). The only downside was the bathroom situation, although they were all clean, if you have any privacy issues you will be uncomfortable! The guest rooms only had glass doors (frosted yes, but still just glass!) on the door to the shower and commode with just a sheer curtain to separate this area from the bedroom. (So if someone is laying on the bed they could look toward the bathroom and see a figure sitting on the commode as they would be separated by just a sheer curtain and a piece of frosted glass.....) In the public areas, some restrooms were men/womens and the door might only be louvered, not solid and there might not even be a vestibule/entryway so the bathroom situation was pretty disconcerting to all the women (particularly) in our group - we were traveling with a few other couples. I think this is just the way it is in Jamaica so we adapted but if you have a shy bladder, I would plan to be uncomfortable! lol Other than that, this resort is great - the spa is nice, the beach is nice, the people are phenomenal and it is definitely a getaway to remember!

Room Tip: Pay the upgrade for the ocean view - it's a vacation afterall & worth the extra!
  • Stayed: October 2013, travelled with friends
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1  Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 11 April 2014

Dear Valued Guest:

Thank you for making our Resort your preferred destination where it was our pleasure to be of service to you and your group.

We do appreciate that you have taken the time to share your experience with us and certainly for highlighting the areas that were of concern to you. Please be assured that this has been shared with the relevant department heads for their review and consideration.

We are equally pleased to note that your overall stay with us was an enjoyable one and that you found the Bordeaux to be most appealing and that the spa and beach were to your satisfaction.

Thank you for providing us with the opportunity to host you and we do look forward to welcoming you Home once again.

Best regards,

Caulette Mornan
Social Networking/eConcierge
econcierge.sesmb@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

Just arrived back after a week at the Wild Orchid preferred club and re-booked to go back next February. The hotel, location and the staff were fantastic especially Philip & O'Neal in the piano bar.
From the time we arrived and Joseph showed us to our room the chill factor kicked in and when we saw the view from the balcony we knew we had made the right hotel choice.
The breakfast and lunchtime buffets were fantastic and we made the most of the Jamaican cuisine and dined most evenings in the Blue Mountain.
The only negative for us that there was no buffet facilities for the evening dining which we have been used to on other all inclusive packages but you never know things may change as this had been mentioned by other people we spoke to whilst we were there.
We hope that the very high standards of the hotel are maintained and look forward to seeing all next year and hope the parrots Bob & Rita have a good summer.
Ann & Geoff Roberts 1310

Room Tip: If I had the choice of room next time I would choose level 3 from 1020 as this has a panoramic view off the balcony and a great sunset.
  • Stayed: March 2014, travelled as a couple
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3  Thank Geoff R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 11 April 2014

Dear Valued Guest:

Thank you for sharing your recent experience with us via Trip Advisor. We are indeed happy to note that your time with us was an enjoyable one and wish to thank you for highlighting the individuals who had a positive impact on your stay.

We are very happy that you made us your destination of choice and that we were able to satisfactorily meet your needs and expectations. Kindly note that your observation regarding buffet facilities for evening dining has been forwarded to our Food & Beverage department heads for their review and consideration.

Our many thanks once again, and we are looking forward to your arrival next year.

Warm regards,

Caulette Mornan
Social Networking/eConcierge
econcierge.sesmb@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

I want to begin by saying this vacation was more than I ever dreamed it would be. When you walk in and the staff says "welcome home" they mean it and you definitely feel it! The food everywhere was awesome. The drinks were endless as was the service. We stayed on the preferred side in a swim out suite. I highly recommend staying in those...at least once. We also payed for the private car to drive us to and from airport. (A must) Unlimited pampering entertainment and delicious food. Staff was remarkable in every way. Just got home last night and booked our next trip for July 12th thru 17th today!!!! Can't wait <3

Room Tip: Stay on Preferred side for a more quiet and pleasant experience when you pack your suit case and u think your done take have of the clothes out then you're ready
  • Stayed: April 2014, travelled as a couple
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1  Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 11 April 2014

Dear Valued Guest:

We would like to express our thanks to you for making our Secrets Wild Orchid your preferred vacation destination where it was truly our pleasure to be of service to you.

We are indeed happy to note that we were able to meet your expectations and that you enjoyed the food & beverage offerings that were presented to you.

Your review is much appreciated and we do look forward to welcoming you Home again in July!!!

Warm regards,

Caulette Mornan
Social Networking/eConcierge
econcierge.sesmb@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

We enjoyed our week at Secrets when we went a year ago. It was definitely one of the cleanest resorts we been too. Minus a few issues here and there, overall it was a nice experience. Recommended for Montego Bay.

  • Stayed: September 2013, travelled as a couple
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1  Thank Sandmann00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 11 April 2014

Dear Valued Guest:

We thank you for your review on our Resorts and we do thank you for taking the time to share.

We are very happy indeed to note that your time with us was and trust that we will have the pleasure to be of service to you on your next planned vacation.

Very best regards,

Caulette Mornan
Social Networking/eConcierge
econcierge.sesmb@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

We went in March to celebrate our 45th and it could not have been better. We stayed Preferred Club and we really could not find any fault at all. The room was lovely, with a swim-out patio and a sunset view.
The food is out of this world with so many a la carte restaurants to choose from. None of that all-inclusive queuing to help yourself to the same old buffet. All the restaurants are superb but we can especially recommend the Asian where we were entertained by the chefs as well as having a great meal. Also, the Captain's Table at the Seaside Grill. Yvonne, the manager, is lovely; she'll really look after you. Except for the Asian, we ate al fresco every night. The climate was perfect and we were not bothered by flies. Also, we didn't see a cockroach all the time we were there.
The beach is beautiful with fabulous snorkelling; you don't need to go on a catamaran trip!
We swam with dolphins at Dolphins Cove and went parasailing - that's two off the Bucket List!
Duncan (Del-boy) the on-site taxi driver, took us down town shopping and up to Richmond Hill for a fantastic view across the bay and then for the best Roti in Mobay.
You have to book early if you want to enjoy a celebratory romantic dinner in one of the gazebos right next to the sea - it's well worth it.
Lastly but not leastly, the entertainment is excellent; we even went to a silent disco, now there’s an experience! The resident band is top-notch.
Sitting under the stars with a view across the bay, sipping a Hennessey after a fantastic meal - it doesn't get better than this.

Room Tip: Go "Preferred" - it's worth the extra
  • Stayed: March 2014, travelled as a couple
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2  Thank johnb5115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this reviewResponded 10 April 2014

Dear Valued Guest:

The satisfaction of our guests is certainly at the heart of what we do and so it is quite pleasing to read that you had a fantastic anniversary holiday. Your approval of our restaurants, the quality of food provided and treatment by our team members including Yvonne is most appreciated.

Thank you also for mentioning your love for the overall appearance of our resort as well as the activities/excursion options available. It is great that you were able to enjoy so much of our resort and areas off-property for a more complete Jamaican experience. We have noted your feedback given and I am sure that others will benefit much from your shared experience and recommendations.

Thank you again for having selected our resort and for taking the time to share your review. We look forward to welcoming you back for many more vacations to come.

Best Regards,
Christina Smith
eConcierge Assistant

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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