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“Awesome Resort”

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Secrets Wild Orchid Montego Bay
Ranked #10 of 61 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Awesome Resort”
5 of 5 bubbles Reviewed 11 June 2014

We stayed at Secrets Wild Orchid for 4 nights and had a blast while there. This was set up through Jennifer at VIP Vacations and she was so considerate and easy to work with. Professional staff, great experience at the resort. Can't wait to go back.

Room Tip: Use VIP Vacations to set up the vacation.... they are outstanding.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, 24 June 2014
Dear Valued Guest:

The satisfaction of our guests is of great importance to our team and so, it is a great pleasure to read that your stay was a fantastic one. I am pleased that you found our staff to be helpful and professional thus adding to your overall experience.

Thank you for sharing your review with us!

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,397 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,320)
Date | Rating
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English first
Los Angeles, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Disregard anything you may read bad about this place. Me and 13 others went and stayed at Secrets wild orchid,and everything I mean everything was absolutely amazing, the food,the service the staff,the resort is so beautiful , I just got back last night and made sure to write a review as soon as possible.there was nothing anyone there would not do for you,and the staff always smiling and greeting you everywhere you went.they really made you feel special. I loved loved this place and is already planning another trip there with more family and friends for next year. So if you are thinking about going,don't hesitate, this is the place to go. Rooms are very beautiful,everything is beyond just clean,room service maid service simply the best,the guest were so happy and smiling and interacting with other guest,made it even more fun, yes going back and can't wait. Oh and please take the bike ride when you go,was my favorite activity I went twice.

Room Tip: Well I had read that the top floors was best because of the view,but I had a room on the first floor...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chi_la767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crawley
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

Fantastic hotel very clean and luxurious!
Check in was perfect we was greeted with champagne and was checked in quickly and our bags were taken up to our room.
Our Bedroom was very clean and beautiful with a great view of the pool and beach and the sunset!
Non preferred section
The pool was clean and great fun with the music and entertainment staff
The beach was quiet and relaxing
The staff came round all day to take drinks orders from the bar
Preferred section
The pool was very clean and very quiet and relaxing!
The beach is beautiful and the loungers are like beds and are very comfortable
The bar staff come round also to take drinks orders
The preferred lounge has light bites, tv and internet and is perfect if you want to get out the sun for a bit and not go back to you room
I would recommend upgrading to the preferred section
The food day and night was amazing!!! I would recommend trying all the restaurants as they are great!
The lobster night on Saturdays in the world cafe!! And the french restaurant especially!
The most we had to wait for get in to a restrauant was 30 minutes but the bars and the paino bar are so nice that we didn’t mind waiting there with a cocktail
A thank you to Omar the bird man who always stopped and speak to us and told us a lot about Jamaica
We had a great time at the Secrets Wild Orchid the staff, the food, the hotel, the service and the beach was fantastic I hope I can return again someday.

Room Tip: high floor or preferred section
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  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank ltaylor447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

Just took a 40th birthday trip with 10 of my girlfriends to this resort. We had a great time thanks, in part, to some of the amazing staff members at Wild Orchid. Leo Anderson who serves drinks at the beach and pool was incredible. He created a fun, energetic atmosphere for us and took excellent care of our group. We, also, loved our hibachi cook, Marlon. He was so much fun and so entertaining. We had a great time at dinner with him. Coleen who works in entertainment was a sweetheart and went out of her way to make sure we enjoyed ourselves. I would recommend this resort.

  • Stayed June 2014, travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rifly74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 10 June 2014

We have done a number of business reward trips (6 trips to date and 18 employees plus their spouse/significant other for this trip) and the Wild Orchid Resort was our best location/services of all the trips. The staff was always smiling and willing to accommodate all our needs. Sheerene, Grisel and Jodi (Group Events) handled all our special dining requests and even had a steel band for one of our dinners. For our two group dinners we had an abundant variety of dishes and overall the food is very good. The Spa is excellent and very relaxing (nice work to Trudy and her team). Make sure you go to an hour early and get the full experience. The beaches were raked every day and the water is very calm to enjoy some snorkeling. Very clean resort and the pools are right next to the beaches so you can enjoy both!

Room Tip: Rooms on the end of the building are a little quieter and also have a good view of the water.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

We had a great time at Secrets Wild Orchid. The Preferred Suites were very nice and the view from our room was beautiful! It did rain every day we were there but we still managed to get some sun. Regardless of the weather we had a great time! It was nice to have such a variety of things to eat. The jerk chicken cart was delicious and very convenient while sitting out at the beach. There were peacocks everywhere; very pretty. There were even some baby peacocks. Karen at Barracuda Bar was awesome! When she saw us walking up she would start making our drinks. She was very friendly and great at her job! At the front desk Sharol and Nalini were very nice and helpful. Coletta "CC" at the front desk was great! She really made us feel welcome and made sure everything was like it should be. She even arranged for a champagne breakfast in bed for our anniversary. Joseph "Mr. Brown" did a great job bringing our luggage to the room and making sure we had a van to bring us back to the airport. We would see him throughout the day and he was always very friendly and always had a smile on his face. We really enjoyed our stay and would go back for sure. Very nice and relaxing vacation!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crystal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

My husband and I have been to Jamaica many times. We come back because the people are friendly and the Island is beautiful. This was our first stay at Wild Orchid, and we have been to the other Secrets Resorts in Mexico. Our stay was during the first week in June. It was very hot and most days had a brief shower in the afternoon, but it never really impacted our enjoyment of the week. I'll put my comments into the pro's and con's so that I dont' repeat what has already been said about this beautiful resort. Secrets is worth going to, as one of the nicer resorts in Montego Bay. Our closest comparison is the Iberostar Grand Rose Hall. I liked both resorts. Iberostar has nicer rooms and terrace. Secrets has nicer overall feel and more going on. Both have wonderful staff and food.

We would like to thank Claudia, our waitress at the French restaurant & the Patio restaurant. She was so friendly and genuine and sweet and made our dining experience a pleasure. Leo at the pool bar is fantastic, he really hustles and if you want your drinks quick, and with a smile - call him over ! Also, Orlando "For Real" at breakfast every morning made our day. He is a character and also very attentive.

The beaches are small but so clear and calm and beautiful. The water is warm and inviting. The wild orchid pool was nice and we usually stayed there. The St. James pool was cloudy with debris floating in it all week. The spa was a bit pricey for the services which were good, but not the best we've had. The water circuit was nice before your spa service. We enjoyed the evening entertainment outside by the water. It was often hard to get a seat so if you want to see the entertainment, go early for a good seat. The variety of entertainment was nice. All the restaurants were very good an had little or no wait time. We really enjoyed the Italian and Hibatchi the most. Lobster night at the buffet on Saturday was very good too.

We did not upgrade to the preferred side. There was really no reason to unless you want the quiet pool and beach area and the lounge. We had a 5th floor room overlooking the Wild Orchid pool and it had a beautiful view. The room itself was very nice, the air conditiner worked well and it was cleaned daily. I do have one big complaint with the room and that is the lighting. It is very dim. Almost impossible to put on make-up and do my hair at night because of the poor lighting. Also, there is no place to put anything in the bathroom.

There are kittens and peacocks roaming the resort all over and they are all friendly. One other thing that was quite annoying was the amount of flies at breakfast and lunch and basically all over the resort. if you sit outside at breakfast, the flies are so numerous and annoying it was impossible to eat. They were not bad at dinner, but breakfast and lunch was just annoying in or outside. It was almost worth it to stay at the pool and eat jerk chicken every day - that was Amazing ! Don't miss it. And the Jamacian Coffee's at dinner were fantastic too. My husband drinks Jack Daniels and he was annoyed that only the lobby bar or piano bar would have it available.

Overall, a wonderful trip. The staff are friendly and there are fun activities daily to take part in if you wish.

Room Tip: High floors have unblocked view of the ocean.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fluffyges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Secrets Wild Orchid Montego Bay

Property: Secrets Wild Orchid Montego Bay
Address: Lot 59A | Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Montego Bay
#8 Spa Hotel in Montego Bay
#8 Family Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#9 On the Beach Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#11 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Secrets Wild Orchid Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets Wild Orchid Montego Bay Hotel Montego Bay

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