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“Amazing Holiday...made extra special by Leo and Martino :)”

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Secrets Wild Orchid Montego Bay
Ranked #10 of 61 Hotels in Montego Bay
Certificate of Excellence
GreenLeadersPlatinum level
Manchester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Amazing Holiday...made extra special by Leo and Martino :)”
5 of 5 bubbles Reviewed 14 June 2014

This hotel is outstanding. The staff go above and beyond to ensure your stay is nothing but exceptional.
The service you receive cannot be faulted in any area :)
A special mention to Leonard who works at the pool bar and does the beach service...he is outstanding made us all feel so welcome and he always looked after..he is always smiling and works very hard taking pride in his job...staff members like this are the ones who make your holiday that extra special...thanks Leo can't wait to return and sample some more of your speciality cocktails!
Martino who works at the lobby bar was also someone who went out of their way to ensure to make our stay special. He was always smiling and ready with our favourite drink 'champagne and chambord' Martino should be recognised for his hard work ethic...again cannot wait to return.
I have stayed in many all inclusive hotels and the did at this one is by far one of the best. The French restaurant was lovely...the steak and lobster was to die for :) all restaurants were outstanding and the staff work so hard to make everything just perfect.
The rooms were very nice...few issues with the safe and maid service as well as, housekeeping...things like taking very long to get things fixed etc this is an area that could be improved upon but, otherwise all fine.
Pools and beach lovely and just pure relaxation :)
Will definitely be returning and it cannot come quick enough :)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Cleveland, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 14 June 2014 via mobile

Absolutely horrible . Air conditioner was out every night from 2am-5am. Restaurants cooked with butter. Mixed drinks were knock offs which tasted like dirt. Cab rides were $100 for a 10 min ride. Why spend the money..

Stayed June 2014
Helpful?
6 Thank buckeyegk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, 23 June 2014
Dear Valued Guest:

It is not often that we do receive negative complaints of this nature. We would really love to get additional details about your stay so that our team can review and make the necessary changes and improvements.

It is indeed a regret that our resort did not meet your expectations and we thank you for sharing your feedback with us.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Alcoholic beverages are a little watered down. Most of the eateries shut down around 5pm and reopen around 7pm. Not enough night entertainment and the DJ at the so called Disco needs to recognize his crowd and change his music genre. Too much rap and Hip Hop music for the crowd.
Other than the aforementioned, the overall experience was great.

Room Tip: Swim up pool balcony at the Preferred Club.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, 23 June 2014
Dear Valued Guest:

I am happy that you had a great experience at our resort overall. Thank you for sharing your feedback with us, especially those areas which were not to your liking. We appreciate you sharing these are used for making improvements to our services and amenities.

Thank you for having visited our resort and I do hope that you will visit us again.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clementon, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 12 June 2014

My husband and I stayed from 6/4-6/11 to celebrate our first anniversary. We actually got married at this resort last year on 6/7/13. We got 2 nights free at the non-preferred Wild Orchid and then were transferred to the preferred section of Wild Orchid which we booked for the rest of our vacation. We feel that the preferred club is worth the extra money. You get a separate section of the beach as well as internet access, light snacks and premium liquors in the preferred club lounge. We also feel that the staff is more efficient and professional on the preferred club side. They were more helpful and pleasant overall especially Deidre. They always greeted us as we walked in or out of the lobby which is nice. We would like to thank Rayan (grounds keep) for being such an awesome worker. He actually made me a beautiful coconut bouquet when he found out it was our anniversary and came up to us pretty much everyday to say hi and see if we needed anything. I also want to mention Joseph (preferred club baggage) . He has a warm smile, addressed us by name and always acknowledged us every time we saw him. Now for the food. This area could use some help. Our favorite restaurant is Himitsu. We had 2 awesome servers there Melvin and Kemesha. They were very kind and enjoy their job. We also enjoy Bordeaux. Winchester remembered us from last year which we thought was awesome. He's a very nice guy and definitely deserves recognition. Other than that I think the restaurants could use some improvement. Also, the room service could use improvement on the quality. I think the quality should be on par with the lunches they serve at Oceana and Sea Side grill such as the various wraps, sandwiches and wings which are very good. Of course I can't forget the jerk chicken cart which is amazing!! Our other complaint is that we wish that the pools were open for night swimming. It gets very hot and humid at night and the pools close at 8 pm. We were told by the concierge that we could swim at our own risk but a security guard asked us to get out. We saw it happen to several other couples that same evening as we were sitting out on our deck Overall, we had a great time. We love the resort. It is well maintained and most of the employees are very friendly and seem to really enjoy working there. We will definitely go back!!

Room Tip: Preferred club ocean view or swim out. Choose St James if you want a quieter vacation. Wild orchid i...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 12 June 2014 via mobile

Really great with unlimited luxury. Ask for Bon Jovi from the entertainment team . He is a great host. I also liked Shon the magiciqn. really entertaining. Very relaxing and great food. The water is crystal clear and calm. The Jamaican people are super friendly and make you feel welcomed.

Stayed June 2014, travelled with family
Helpful?
1 Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, 24 June 2014
Dear Valued Guest:

It is really great that you had a wonderful stay at our resort. I am also especially pleased that you enjoyed the food and found our team member to be quite friendly. Thanks for your special mention of those that made your stay an exceptional one and for sharing your feedback with us.

Best Regards,
Christina Smith
eConcierge Assistant
econcierge1.sesmb@secretsresorts.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

We were there in May as a group of friends. I have been to Jamaica many times and first time at this resort. I loved everything about it. We had an oceanfront room which was spotless and comfortable and large. We ate at the Italian, Japanese and French restaurants and the buffet one night, the food choices are great and the food is excellent. BUT the staff were more than excellent. Clinton in the French was very polite and courteous and professional. Leo and Kaneisha at the pool were always fun and always available for refills.
The grounds are beautiful as is the beach area. LOVED the jerk chicken cart daily for lunch.
The breakfast was unbelievable daily, WOW, talk about choices for good food.
ALL staff during our stay was kind, professional and friendly.
I would stay here again if I had the opportunity.
I could go on and on, but I was 100 % satisfied.
Did the spa and the circuit, try it if you can, really relaxing and yet fun.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 3lilindians
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, 24 June 2014
Dear Valued Guest:

Firstly, thank you for having decided to visit our resort. Thank you also for taking the time to share your review with us as these do help our team to make changes for the further satisfaction of our guests.

I am happy that you loved the variety of foods available as well as the taste and service offered by our staff. It was a pleasure to have hosted you and we look forward to the opportunity to do so in future.

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

We stayed at Secrets Wild Orchid for 4 nights and had a blast while there. This was set up through Jennifer at VIP Vacations and she was so considerate and easy to work with. Professional staff, great experience at the resort. Can't wait to go back.

Room Tip: Use VIP Vacations to set up the vacation.... they are outstanding.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SWO_STJconcierge, Manager at Secrets Wild Orchid Montego Bay, responded to this review, 24 June 2014
Dear Valued Guest:

The satisfaction of our guests is of great importance to our team and so, it is a great pleasure to read that your stay was a fantastic one. I am pleased that you found our staff to be helpful and professional thus adding to your overall experience.

Thank you for sharing your review with us!

Best Regards,
Christina Smith
eConcierge Assistant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Wild Orchid Montego Bay

Property: Secrets Wild Orchid Montego Bay
Address: Lot 59A | Freeport, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#6 Business Hotel in Montego Bay
#8 Spa Hotel in Montego Bay
#8 Family Hotel in Montego Bay
#9 On the Beach Hotel in Montego Bay
#9 Top resorts Hotel in Montego Bay
#10 Luxury Hotel in Montego Bay
#11 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Secrets Wild Orchid Montego Bay 5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Secrets Wild Orchid Montego Bay Hotel Montego Bay

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