My husband and I had reservations to stay at Secrets WO for our 5th anniversary. We were completely thrilled, but it didn't go well from the start. First, over-booking was a problem as we learned 30 days from our scheduled trip and wedding vow renewal. The "included" minister for the renewal was actually an additional $300. We tried contacting Monica, the wedding coordinator, many times, but we were not a priority until we decided to bite the bullet on cancellations and move to another resort. In fact, they advertise 72 hours for a reply, but we waited over a week even though we also contacted 1-800-GOSECRETS several times. We spoke with Kim, Karen, Bonnie, and Debbie over a two week period. Debbie rulely told us their reservations department was not in Jamaica, so "it's not like [they] can just walk over to a desk and tell someone else to do her job."
Clearly the biggest problem with the resort is the lack of communication and attention to details.
With our ties to Relais Chateaux, our expectations are high. Having not actually visited the resort, I can't tell you whether or not you should go. Additionally, this is a new resort and kinks do take time to work out. However, you should know the difficulties we had trying to set up a stay that would cost us over $4,000.
In a few years - maybe when TripAdvisor's recommendations are at least a B average - we might be willing to try again.
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- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay