We stayed at Secrets Wild Orchid from April 24 for 5 nights.
Check in – No wait for us. We arrived around 12:30pm. Our room was ready for us 30 minutes after checking in. We were pleasantly surprised and not expecting to get our room that early.
Rooms - Beautiful. Except on closer inspection, very rushed finishing. Paint splattered places where it shouldn’t be - on the glass, baseboards, doors, tile, etc. Could have done a better job finishing the room off. Our tub leaked, but we called them and they fixed it the next day. Maid service could have been better. She did change our towels daily, but never really cleaned, just made our bed and would restock things like soap, etc but not everyday. We had no problems with our AC – it worked like a charm! The curtains blacked out the room great and we had no idea what time it was when we woke up. Very comfortable bed and pillows. We had turndown service every night, without problems. Overall, the room was amazing and we loved it.
Room Service - we made three attempts - first time, we received our food 3 hours later, at 3 in the morning. Second attempt was for drinks, never showed up, even after calling three times. We weren’t too upset about it, as it was only drinks. Third attempt - ordered beer which came about 50 minutes later, which wasn't too bad. My only problem with the room service is they wouldn’t use the secrets box. They would knock and ring the doorbell until you came. I was in the tub the last time we had room service and she wouldn’t go away. I even yelled from the tub to put it in the box but she wouldn’t. She just kept ringing until I had to get out of my tub and answer the door wearing my towel. I am sure this will improve in the weeks to come.
Food - Buffet breakfast actually ran out of eggs one morning around 10am. Other than that, the rest of the mornings were good. They could use some more toasters (and cold milk!). Lunch we ate mostly at Oceana and it was delicious with fresh jerk chicken on the BBQ. They never changed what they offered though, as it was the same food every lunch, buffet style. We never got sick of it. We tried Seaside Grill for lunch one day and didn't like it. That side served off a menu. It however, just opened four days prior and they never had a menu to show. The waiter knew it off by heart it and told us what they had to offer. We ordered the clubhouse and ham sandwich, both of which was not very good. Dinners at the a la cartes were nice. If you want to sit at the tepanyaki table at Himitsu, you must book a time with the concierge. Portofino and Himitsu were our favorites. Most of the a la cartes have limited menus and their cuts of meat could have been better, but still tender for the most part. Sometimes not cooked the way we ordered and smaller portions than most of us are used to, but still filled me up. It was nice that they gave pagers if there was a wait so you didn’t have to wait around outside the restaurant and the piano bar is only steps away. The Oceana and Seaside grill were not open for dinners yet. The buffet actually had lobster a few nights, so the men would go there after we ate and fill their bellies up with lobster after leaving the a la cartes.
Drinks - Drinks were good, however lots of times they ran out of ingredients or certain liquors/brands, depending on what bar you ordered from.
Pool – Pool was great. We only went into the Wild Orchid non-preferred one, so can only speak of that one. They should put a railing in the middle of the steps and some sort of marker at the edges, as some other people have stated, it is hard to see where the steps are. Also, it looks like the pool should connect but it doesn’t. You enter in the one pool, swim over to go under the bridge to get to the swim-up bar, but it is blocked off. You have to hop out to get to the other side. Not a big deal, but it just looks like it is open and maybe they are changing that, not sure. Floating loungers came in the day before we left. Ahhhh! I personally found the wicker beach loungers comfortable – especially the ones without the arms.
Beach was a little rocky but beautiful. Great snorkelling. Grounds are absolutely beautiful and I loved the layout of the whole resort. It was spectacular and the views of Montego Bay were breathtaking.
Staff seemed undertrained, but very friendly and helpful and most of them did try their best. This will only improve.
Lots to do in the evenings. The Cuban piano bar is hard to get a drink at some nights as it is so busy there. Make sure and bring a tip if you want service. The resort is so beautiful to walk around at night with the towers changing colors and viewing the lights of Montego Bay.
For the price we paid, we had a great vacation and got everything we expected and then some.
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- Also Known As:
- Secrets Wild Orchid Montego Bay Hotel Montego Bay