My friend and I were there this weekend for 5 days. We were very excited and thought it will be a nice place to stay but I give a rating of 1 after seeing most ppl giving 2 for this place. We were very disappointed with this place and I am not recommending anyone to go there until they improve their services. It’s not worth of your money.
location: 15 min cab ride and most drivers would ask for $30 at MBJ, but we found a $20 ride to the hotel so that was not too bad.
Hotel was nice looking, very modern and clean. Lobby was very nice and it’s almost like Canyon Ranch Miami....nice arrangement with flowers and furniture, personal check-in desk, warm towels and beverage, so we were happy to be there.
Room: was very nice and clean. We had two beds and they were very comfortable. Our room was quiet and had a nice ocean view. However, our sink was busted one day. There was a flood every where. The building is new but the quality of the place remains some serious concern. Mini bar in the room was a bit lacking with 4 Red Strips and 3 baby size bottle waters and few cans of Sodas. But we don’t’ do beers or sodas so we were ok for that.
services: I would say this is the worst place for getting any service. The house keeping for some strange reason would not stock up for things like shampoo, soap, waters or shower caps, etc every time s/he is there...we are girls and needed to use type of stuff like that all the time. So everyday we had to call and request them. the thing was we usually didn’t know until we need them. So we had to wait for hours before getting them so most of the time we just used the soap from the first day to wash our hair because it usually takes them 2-4 hrs to deliver what we requested or most of the time they didn’t even bother....and this is like happening every day. I complained to the front desk and asked them to request the housekeeping to do a final check when cleaning our place so s/he won’t forget what area needed for the room ...however, that was a dream. So finally we were so fed up with this and complained to the manager. The front desk person said the manger will call us back but no one ever did. the last day there we were very angry and threaded to ask for our money back and then we got some attention there. But then the last morning there, I called night before requesting a wakeup call, guess what, we never got one. Good thing we somehow didn’t trust them so we set up our phone to wake us up or we would miss our flights.
Food; no one every stocked our mini bar either. The 3 or 4 baby bottle waters run out fast and easy everyday....when you call them, they either ignore your request or delivered some warm bottle waters to you3 hours later. We ordered a room service once and it didn’t come until 1:30hrs later while they told you to wait for 50min. The World Café restaurant was good for both breakfast and lunch....definitely don’t miss it. Other restaurants were just ok. I won’t give a feedback on restaurants since everyone’s standard is different. I think they are from not so good to ok. The Japanese restaurant was the worst. And we are wine drinkers and they did o not have anything that’s drinkable unless you pay for a bottle yourself and we were just not going to do that after paying for all. Also there is a jerked chicken car that suppose goes around the hotel every other day but we only saw them once and what the hotel staff told us the every other day or both Sat and Sun was not true....we happened to love jerked chicken and was waiting and looking for it all the time. That’s how we knew.
entertainment: nothing going on there. The “night club” called Desires is mostly half empty. The night when we were there, there was a hotel employee called Troy, I believe he works in World Café, was there dancing with us and pretty much forced himself on us....when we tried to leave to our room after we felt uncomfortable there, Troy was like following us....so single girls be careful there. Dont’ drink too much there. We were bit concerned there.
beaches: some parts of them are rocky...not just rocks. They are sharp rocks
Hotel staff: most of them are very nice. But man they do take their time to help you out. I know we were supposed to relax and not to worry about the time. But you don’t wanna sit there waiting for a glass of water or wine if you can get to the beach and relax there. That’s why you were there for.
lastly, when we checked out at the desk, we filled out the survey about the hotel...we saw most ppl giving 2 and some are giving 1 with the best 3 for this place.
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