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“Good place to relax”

Club Mobay Departure Lounge
Book In Advance
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US$30.00*
and up
Layover Lounge Access: Club Mobay at Sangster International Airport
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US$96.25*
and up
Club Mobay Layover Lounge Access and Round-Trip Shared Airport Transfer
Ranked #1 of 74 things to do in Montego Bay
Certificate of Excellence
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Attraction details
Owner description: A uniquely Jamaican, first class lounge experience.Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
Mississauga, Canada
Level 5 Contributor
66 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
“Good place to relax”
Reviewed 10 January 2014

We booked the departure lounge in Dec. 24. After we checked in, we found the club mobay counter. We were directed to the security and pass-thru it in no time. After doing some duty free shopping, we went into the lounge. In the first hour, it was busy but after that it was nice and quiet. We had some drinks and some snacks, quite nice. Free wifi is also available. We stayed until our flight is boarding. From the beginning to leaving the lounge, the service is impeccable. No matter who we deal with, all were very nice and responsive. As suggested by others, it worth the money. We certainly would use the service again next time in Montego Bay.

Visited December 2013
Helpful?
1 Thank Ed_Mississauga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodianVIP, Public Relations Manager at Club Mobay Departure Lounge, responded to this review, 16 January 2014
Dear Guest,

Thank you for choosing our departure service on your recent trip. It is great to hear that you enjoyed the fast track through security. We also hope you enjoyed your shopping experience before relaxing in the lounge.

Thank you for your compliment on our service; we really appreciate you recognizing our efforts in making your stay comfortable. We are really delighted to hear that you found the service well worth the price. Please come again soon.

Warm Regards,
Jodian from Club Mobay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Weymouth, United Kingdom
Level 4 Contributor
30 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
“BEATS GATWICK VIP HANDS DOWN”
Reviewed 8 January 2014

We paid for Mobay VIP Lounge in our resort hotel, Its the best thing money can buy, First you get FASTRACK through the lines, [ You must hand in you Mobay receipt to Airport Mobay Information,] to get your voucher ,which will fastrack you, plus VIP lounge. When you get to the lounge, your shown to your seats, asked if you would like a drink, then it's chill out time. Waiters come round from time to time, you can have a shower as well . This i can say beats Gatwick hands down. So far this is the Best VIP lounge i have come across.

Visited January 2014
Helpful?
1 Thank PETER C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodianVIP, Public Relations Manager at Club Mobay Departure Lounge, responded to this review, 16 January 2014
Dear Guest,

Thank you for this wonderful review. We are so delighted that you found value for money in our service. We certainly like to give our guests the VIP treatment through immigration and security and then continue in our departure lounge. The team is happy to receive your positive feedback on the experience and look forward to making “chill out time” even better on the next trip.

Warm Regards,
Jodian from Club Mobay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
provence
Level 6 Contributor
108 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 198 helpful votes
“Worth it”
Reviewed 8 January 2014

We booked both the arrivals and departures package because on our previous visit several flights arrived at the same time and it took hours to get through.

This time we really didn't need it on arrival as there was not a queue but it was nice to be met and fast tracked especially through customs.

Again on departure we booked this package even though we are Priority Pass members as we have had difficulty getting into lounges in peak periods using this and did not want to take the chance - worth it as many of the North American flights were delayed and lounges were busy. Also good to get fast tracked through departures.

Would definately use it again as we prefer spending time at our resort rather than waiting in an airport queue.

Visited December 2013
Helpful?
2 Thank boucheboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodianVIP, Public Relations Manager at Club Mobay Departure Lounge, responded to this review, 16 January 2014
Dear Guest,

It is a pleasure to read your kind review. We are really happy to hear you enjoyed the personalized meet and greet upon arrival. Our agents aim to make the process as seamless as possible allowing you to relax and savour every moment of the trip. It is true that your priority pass card gets you access to the lounge however pre-booking is encouraged as it guarantees a seat, as you noted.

Thank you for taking the time out to visit us and sharing your feedback. We certainly look forward to hosting you again on the next visit to beautiful Jamaica.

Warm Regards,
Jodian from Club Mobay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 6 Contributor
99 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 134 helpful votes
“The reviews are accurate; can be a boom or a bust”
Reviewed 7 January 2014

The positive and negative reviews of this lounge are completely accurate. If you want to avoid the lines, chill out, have a few drinks, some food, wi-fi, and even a shower prior to your flight then this is easily worth the money. If you arrive and the airport is empty, there are no lines, you're flight is not delayed, and you aren't going to have a few drinks and snacks before your flight then you'll feel it's overpriced. That being said, it's easily at or below the price for any airline's day pass to their "admiral's club". We bought it since our last experience in the MoBay airport was a disaster and this lounge would have been a godsend that day. It did seem less of a value for us since we arrived in the morning and there were no significant security/customs lines since it was a Monday. Hung out for a few hours, had breakfast and took some of their lunch items and snacks for the plane. Not a lot of drinking at that hour but some folks were going at it pretty well. Would say this is a definite for any weekend flight; an option if you're flying during the week and is basically a good insurance policy that's probably worth the $ you spend to ensure that your departure will be as smooth as possible.

Visited July 2013
Helpful?
4 Thank RobR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodianVIP, Public Relations Manager at Club Mobay Departure Lounge, responded to this review, 16 January 2014
Dear Guest,

Thank you for sharing your valuable feedback with us. We are happy you took the time to visit our lounge. Understandably, the perceived value really depends on each individual’s taste and preference. However, we have found that most guests really enjoy the personalized fast track service and relaxing lounge atmosphere as it helps end their trip on a positive note- even during low traffic days.

Our team really tries to transform the often stressful airport experience into a pleasant, seamless and memorable one. We really appreciate your visit and really hope you felt relaxed and refreshed before your flight.

We hope to see you again when next you travel to Jamaica.

Warm Regards,
Jodian from Club Mobay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
37 reviews
common_n_attraction_reviews_1bd8 38 helpful votes
“First class in Montego Bay”
Reviewed 7 January 2014

On Monday due to the bad weather in united states and Canada a lots of flight was delay and cancel. It was a Zoo at the airport but we decide to try the lounge and escaping from that Chaos. They give us a Royal treatment right from the time we purchase the tickets until are arrival at the Mobay lounge. The Staff was fantastic, smiling, helpful , very attentive, asking if everything was ok if we need anything they went above our expectation! Great food , Bar service, massages...just what you need after a long day waiting for your flight back home. We will use their services with no doubt and we highly recommended the lounge for everyone! Again thanks everyone for your amazing services and make our day a better day:)

Visited January 2014
Helpful?
1 Thank claudinewebster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JodianVIP, Public Relations Manager at Club Mobay Departure Lounge, responded to this review, 16 January 2014
Dear Guest,

Thank you for your great review. It was our pleasure providing you with an escape from the hustle and bustle of the airport. We are happy to hear you felt like royalty in our care. Our staff is pleased to hear that their hospitality and charm were well received. We are glad that our food, drinks and spa were able to restore you to a state of relaxation before your flight home. Please visit us again soon.

Warm Regards,
Jodian from Club Mobay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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