Stayed with my wife for a week in this incredible hotel for our babymoon. When we first arrived we knew it was something special. The Grounds are well maintained. And the contemporary decor was just right. My wife and I have previously stayed at The Excellence in Cancun and Barcelo in Cabo so the contemporary vibe of everything fit in with our taste.
The food was good. The Steakhouse & Italian steakhouse was our favorite. We had the tenderloin & the rib eye. At the Italian restaurant the pizza was very good. We enjoyed the jerk chicken at the grill everyday on the beach. And the beach Party on our last night was memorable.
The beach & pools were just right. The temperature of the pool and cleanliness were very well received. The view from the pool was just breathtaking. And the ocean felt like we were in a hot bubble bath with its clear waters.
But the best part of this hotel was the customer service. Yes some other reviews stick on some of the problems that have arisen during their stay which we had some of the same. But the way that the hotel responded is what makes the difference and why I gave this hotel 5 stars. My wife and I had went thru some problems and the General Manager Armando, the Residence Manager Alexander, and Jody the Front Office Manager went well beyond to take care of us at every turn. They were understanding, they listened, and they acted. And when you go anywhere that's all you could ask for. The problems people have are being worked on and me and wife are definitely coming back and I'm sure most of the problems are being taken away because this hotel management is committed to making things right.
So if you want to go somewhere where the staff is the absolute best and go way above and beyond your expectations to meet your every need, then book right now because this place is out of site.
- Official Description (provided by the hotel):
- Your All-In Luxury™ vacation starts on one of the Caribbean's most idyllic settings. "White Sands" beach in Jamaica is a powdery white slice of paradise, separating lush tropical gardens from the turquoise Caribbean Sea, just a 35 minute drive from the Montego Bay Airport. A warm reception and chilled cocktail set the tone for a week of extravagance. The elegantly appointed lobby offers a scenic view of the modern resort facilities. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking in our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms. From Luxury Rooms to Diamond Club(R) Luxury Presidential Oceanview One Bedroom Suites, all rooms offer Dreambed™, designed exclusively for Royalton Resorts and adorned in luxurious 250 thread count sheets. All of our 352 luxurious rooms and suites offer our exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, In-room safe, rain showers, satellite television, stocked minibar, 24 hour room service, and a balcony or terrace. Other amenities include iron and board, coffee/tea maker, and hairdryer. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more less
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