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“Once in a lifetime trip!”

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Royalton White Sands Resort
Ranked #16 of 62 Hotels in Montego Bay
Certificate of Excellence
Indianapolis, Indiana
Level Contributor
3 reviews
3 hotel reviews
“Once in a lifetime trip!”
Reviewed 14 July 2014

Traveled to Jamaica for the first time ever in celebration of our anniversary. Went to Royalton using a Groupon and so really didn't know what to expect. We were blown away. The employees are incredibly nice and welcoming, everyone from the janitors and gardeners to the managers were regularly asking how we liked our stay. Food was better than average and certainly sufficient for an all-inclusive. The Italian and Japanese restaurants were the highlights for us. Everything was very clean and had a luxurious feeling. I had one of the best massages in my life. Beach and pools were well attended and fun. We always felt safe and well taken care-of, and the activities they offered at night were very good for an all-inclusive. When we return to Jamaica in the future, we will stay at Royalton without a doubt and we highly recommend it.

Room Tip: Make sure you get a room overlooking the pool/beach and not one of the rooms overlooking the hotel e...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Madeleine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 16 July 2014
Dear madeleine B,

Thank you for giving us a try and offering a five point rating. Trying something other that the norm turned out to be a wonderful experience here at the Royalton White Sands. We appreciate you letting the Trip Advisor community know that it is okay to try something different and be truly amazed at the result. Knowing now that you will choose us again in the future is priceless. Please also tell your family and friends to give us a try as well. I think they too will be pleasantly surprised.

Best Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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ramsgate united kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 July 2014

Ok...first of all,about all the negative reviews that I read before travelling.......ALL RUBBISH!! I WENT AT THE BEGINNING OF JUNE... FOR THREE WEEKS!!! The hotel is AMAZING!! clean..friendly,with good restaunts.The only one I have a problem with is the STEAK HOUSE.I ate there twice,and on BOTH occasions we were in the first 5 couples to be admitted,and we got our steaks about one and a half hours later.The sir loins are very small 7oz,which to me is a child's size?The ZEN,is fabulous!!FRESH,CLEAN,FRIENDLY...AND...FUN!!! Go there!!! The Italian is good,BUT the pizza bases are LOADED with salt..I mean. LOADED! The buffet is nice,but the choices are a bit limited,as are the staff.Although the staff are VERY polite,they are really pushed to keep up with the customers..WHICH AMAZINGLY..THEY DO!! Top marks there.The bars are all great,my favourite one was the LOBBY BAR. GARY,does a great job there,and his coffee is lush!helped by JENNIFER and CARL. A special thank you to DAHLIA,bless her..she is great! And a BIG hello to DONAVAN,at the towel point,he is always helpful and is always ready with a smile and a laugh.The dive company now has a dive boat. HOORRAAAAAY!!! There are only two dive sites there,BUT.. If you get a dive package..the company has another hotel AROUND THE CORNER(lol) and they have wrecks there.They will pick you up at 07.30 for a double tank dive,and bring you back... FREE!! I saw two twelve foot nurse sharks at THE CANYON site.I did dives between 40 and 100 feet ,whilst I was there.Would I go back??.... OH YES!!! ... I HAD A REAL ROYAL TIME ... AT THE ROYALTON HOTEL!!!! THANK YOU TO ALL OF THE STAFF..... WE MISS ALL OF YOUR SMILING FACES. GARY &TINA .. ROOM 712 .. YAH MON,...IRIE FEELINS!!!

Room Tip: Seventh floor is seventh heaven!!! Good views ,lovely breeze...QUIET!!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
6 Thank garyboon2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 14 July 2014
Dear Garyboon2010

Thank you for your generous review of our hotel. We are happy that you had a fulfilled time with
us. Your review will most definitely inspire our team.

We rely on the comments of our guest to determine whether or not we are meeting our service standards. Your positive review has shown us that we are right on the target of our aim.

Thank you for your review! We cant wait to serve you again.

Have a Royal Day!

Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wadsworth, Ohio
1 review
Reviewed 13 July 2014

Ainsley is such an amazing person. Good and kind hearted. I have never met someone who enjoyed being with people and at the same time raking the beach. You are thoughtful and caring. Always putting others first. Please please please give Ainsley a raise!!!!
Anthony Boom is the best bartender. I would always ask him to just make a drink and anything and he seemed to always deliver. If you go there make sure to get the coffee dream. You will most likely find him at the front desk bar.
Overall this is a beautiful place and the workers go above and beyond. overly friendly people. There was a lot of things for kids to do but not much for adults. We just relaxed and stayed at the pool bar which seemed to be the hot spot for everyone. The excursions seemed to be to far away so location may be an issue if you want to go anywhere. The room seemed to have issues such as faulty circuit as we had to turn on another room light to turn on the bathroom light. Housekeeping cleaned the room great but always missing something so we were at the front desk asking for things that we missed after the cleaning.

Room Tip: if you can, choose a beach view room. we did and so glad!!
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank sandra t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 14 July 2014
Dear Sandra t,

Thank you for choosing Royalton White Sands as your destination hotel. Thank you for your review of our resort.
We thank your for your commendations on our service and staff.

Please do come again!

Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2014 via mobile

We decided to go to The Royalton White Sands in Montego Bay, best decision! We had a wonderful time! The food was excellent, the hotel was very clean, and as for the staff, we they were exceptional!! The Quality Mgr. Dahlia Walker, she is top of the line, when it comes to customer care, and service. She went above and beyond to help us! Tameika, thanks for everything you did for us also! Kein, Johet, Richard, Stephan, Saudria you guys were all very helpful and very hard working, with great customer care skills! Thanks to all the others who I forgot! Your kindness and hospitality will never be forgotten! This is what sets The Royalton White Sands apart from the rest! Customer Care!!!!

Stayed July 2014
Helpful?
3 Thank rachel1019_nadia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 14 July 2014
Dear rachel1019_nadia,

We are happy that you have taken the time to provide this review. Thank you for all the commendations and more-so, for mentioning the name of our team members who played their part in making your vacation so memorable.
It was great hosting you and we look forward to doing so again in the future.

Best Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 July 2014 via mobile

Kid-friendly waterpark, the food at each restaurant was awesome and drinks were great, the staff went above and beyond. Entertainment was good but more local/reggae music would have been preferred. New hotel so modern fixtures, great decor, jacuzzi on the balcony was definitely a plus. Over all, great stay and I would do it again.

Stayed March 2014, travelled with friends
Helpful?
4 Thank Carmen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 14 July 2014
Dear Carmen C,

Thank you for your cordial review of our resort, we are happy that you choose to stay at our resort. More so we are excited that you enjoyed your vacation.
Thank you for your commendations on our service, entertainment, food & staff.

It was our pleasure hosting you, and we look forward to seeing you again.

Best Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 July 2014 via mobile

We had a fabulous 2 weeks here, wonderful hotel and staff, each member of staff goes out of their way to greet you. Food, drinks, entertainment all fab. We had an issue with our room on arrival which dahlia sorted out for us as quickly as she could so it was soon forgotten by us as the rest of the hotel far exceeded our expectations. The only slight negative was the kids club. It is a fantastic place kitted out far better than any other kids club we have experienced however they have a schedule of activities which wasn't followed in either of the 2 weeks we were there. My daughter looked forward to drinks mixology, Jamaica say and Jamaican dance but they never happened, instead they were left to watch films or play on the computers in almost every session. We don't need to go all the way to Jamaica to do that! I asked my daughter what the staff did when they were watching films/ on computers and she said they just sit playing on their phones!! Other than this the royal ton is by far one of the best hotels we have ever stayed in, would definetly reccomend.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaynenick246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 14 July 2014
Dear jaynenick246,

Thank you for choosing Royalton White Sands as your hotel destination. We sincerely apologies for the inconvenience of the kids club activities and will definitely be looking in into this issue.
On the other side we are happy that everything was ok and you had a great time.

Thank you for your review of our resort, service & staff. Please do come again.

Best Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2014

Stayed at Royalton White Sands 22/06/14 to 06/07/14 we where greeted by Dahlia Walker who signed us all in and got us started on an excellent holiday.Her opening words where All the staff are here to make sure you enjoy yourselves and any problems come & see me.I have to say that all the staff where brilliant, so friendly and nothing was to much trouble.We have been to Jamaica a lot & know the service can be a little bit indifferent but not so at the Royalton.The service & food in the buffet was excellent we where looked after by Hyvareen, Allison, Rayon, who soon cottoned on to we like our white wine served cold in chilled classes THANKS GUYS.The Italian restaurant food was great although the service was a bit slow but ha ho who is rushing.Everybody who visits RWS should go to the Zen restaurant not only for the food but entertainment of cooking the food brilliant! Now must make a mention of two of the bar guys Christoper in the pool bar who adopted us from day one with our limes for our drinks,which he climbed the tree everyday for, and Clarence in the Sport Bar who always manage a smile & good quick service even when the bar was very busy with the Football World Cup going on.I have to say that the rooms are small but very well equipped & modern & kept very clean by Nicola,who always had smile when ever we saw her, but we are there for beach & the weather which though breezy was great.Must just say we meet Alex Arias a lot on his rounds making sure that things where running right so must congratulate the staff & him for an excellent holiday all round.

Room Tip: ask for a room without adjoining door if you are a couple.
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  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank John P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhiteSandsGM, Manager at Royalton White Sands Resort, responded to this review, 14 July 2014
Dear John P J,

Thank you for recommending the Royalton White Sands as the resort of choice in Jamaica. We are truly happy that you have chosen us and I am sure you would do this again!

Your review is important to us as it shows us what you are expecting. Thank you for commending our staff and as we work together we will continue to provide all our guest the services they are expecting and more!

Best Regards,

Debbie Bailey
Community Relation's Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royalton White Sands Resort

Property: Royalton White Sands Resort
Address: Highway A1, Mountain Spring | Trelawny, Montego Bay, Jamaica
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #16 of 62 Hotels in Montego Bay
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Royalton White Sands Resort 4*
Number of rooms: 352
Official Description (provided by the hotel):
Your All-In Luxury™ vacation starts on one of the Caribbean's most idyllic settings. "White Sands" beach in Jamaica is a powdery white slice of paradise, separating lush tropical gardens from the turquoise Caribbean Sea, just a 35 minute drive from the Montego Bay Airport. A warm reception and chilled cocktail set the tone for a week of extravagance. The elegantly appointed lobby offers a scenic view of the modern resort facilities. After a day of indulging in our extensive and unlimited reservation-free dining and drink services and partaking in our activities, sports, and entertainment program, guests will appreciate the comfort of our modern and spacious rooms. From Luxury Rooms to Diamond Club(R) Luxury Presidential Oceanview One Bedroom Suites, all rooms offer Dreambed™, designed exclusively for Royalton Resorts and adorned in luxurious 250 thread count sheets. All of our 352 luxurious rooms and suites offer our exclusive DreamBed™, 250 thread count sheets, 24 hour concierge service, In-room safe, rain showers, satellite television, stocked minibar, 24 hour room service, and a balcony or terrace. Other amenities include iron and board, coffee/tea maker, and hairdryer. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more   less 
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