Stayed here 14 to 26 Dec 13. The hotel has only been open 1 week so every thing is in perfect condition and with no children it should stay this way. The room is modern, light and spacious, large flat screen tv, safe, fridge stocked with beer, soft drinks and water, spirit dispenser also in room. plenty of storage space with deep draws and large wardrobe. we asked for extra hangers which were supplied within a few minutes. There is maid service twice daily if you need extra towels no problem. Reception staff were always helpful and friendly especially Florence. The buffet was very good chefs were very helpful explaining what things were. The snack bar is open 24 hours, we had lunch in there most days the food was perfect and the service from Denoy and Samantha first class.
We only used one al-a-cart restaurant which was the steak house, again first class service from Jermaine (football specialist) even though there was a power cut for most of the time we were in there the chefs still managed to prepare a perfect meal. (could not see that happening in uk).
The bars were well stocked with local and international drinks and a variety of hot drinks
There was waiter/waitress service at all bars and the service from Natasha around the pool and beach was excellent.
The evening entertainment was at the Riu next door just a few minutes away this was just the usual in-house shows that we have seen many times before, perhaps a few professional acts would help
also it is very busy and a long wait for drinks.
The animation team at the palace were ok but there is a lot of room for improvement, you can always go next door but do you want to.
The beach is small and the sand is gritty, the sea is warm and great for swimming there is a sharp drop about 5m in but there are signs to warn of this and as there are no children so it should not be a problem.
There are plenty of security guards (say hi to Fitzgerald a sound guy) all staff bags are searched when leaving
All the staff at this hotel are well trained and very friendly from gardener to front desk everyone speaks to you. Its just a shame that Riu feels it needs to bring in non Jamacian management as there are staff at the hotel that feel they will only get so far up the ladder.
- Official Description (provided by the hotel):
- The 4-storey hotel with a total of 238 guest rooms is located directly on the beach next to the hotel Riu Montego Bay * The vibrant city of Montego Bay is 4.5 km away * The guests of Riu Palace Jamaica may use the facilities in Riu Montego Bay, except breakfast and dinner meal * Airport Sangster International Airport Montego Bay (MBJ) 2.7 km approx. * Main building 4 floors - 238 rooms * Annexed building 3 floors - 51 rooms * Credit cards accepted: Visa, MasterCard ... more less
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