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Reviewed 24 June 2018

Effective and good quality service at all levels. Modern, bright and pleasant rooms. Multiples a la carte restaurant and quality buffet. Hotel of very good level that can be recommended as one of the best in Montego Bay.

  • Stayed: May 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
3  Thank Patrick l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018

RIU palace was simply, AMAZING! We have stayed at RIU Mo Bay many times, but we had the opportunity to stay at the Palace and we LOVED every minute of it. The service was impeccable. The staff greeted us with champagne and hot towels. That was a nice little treat. Everything we needed was our fingertips.

When we entered our room it was absolutely spotlessly clean. I felt so good there, I walked around the room with no socks on. So clean that I feel that’s I could eat off the floor. We had a jacuzzi tub was an added bonus.

The service we received when we were dining in the morning and afternoon was service with a smile. AUDLEY was the best thing to happen to the Palace. He went above and beyond the call of duty not only for us, but for all of his guest. He was an absolute pleasure to see every morning and for lunch as well.

We had a minor maintenance issue and Ramon(e) was there is less than 5 minutes. There was no lag time and he came in with a smile and helped us. Fixed the problem and explained what the issue was as well.

Shantel in the kitchen who cooked the ackee and salt fish with dumplings and corn meal porridge was the thing i looked forward to every morning. The cornmeal porridge was made with love and a smile.

Hugh the bellman was on the spot when we needed him. He greeted us every time he saw us by name and that really made us feel special.

The entertainment was fun and kept us busy. Dr. Fun Fun and Talawah always kept the party going and had us entertained with games and activities throughout the day. They remembered our names and they brought excitiment. I even won Miss RIU while I was there.

I cannot speak nothing but high remakes in regards to the Palace. I got a taste of the adults only feel and I will not go back thanks to RIU Palace. We truly enjoyed ourselves and we felt safe when we left the property. I look forward to staying there in the very near future.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Brittany C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

We selected the Riu Palace Montego Bay for our honeymoon and we were more than happy. The location is very good. Less than 15 minutes from the airport. The planes do fly out over the hotel but they clear in 15 seconds, are not frequent and it did not bother us. As well as planes, you can watch pelicans fly over the sea and diving for fish. Our room was courtyard view and we recommend paying the little extra for those if you can. The rooms are spotless and well designed. Getting onto food... we ate in the main Montego Bay buffet restaurant most of the time as there was such a wide variety of food. There are other speciality restaurants but we only used the Japanese one once. People who are in the others said they were very good. The service was beyond excellent, from the cheerful serving staff to the singing chef.

Entertainment. This was really good. For us it hit the right balance between ‘quiet hotel’ and ‘party hotel’. The entertainment staff made up of ‘The Lady Talowah’, ‘Dr Fun Fun’, ‘The Man Kyash’, ‘Jo-Jo’ ‘Barbie’ and ‘DJ Spaghetti’ worked the pool and beach area late morning and from 3pm onwards with great music, pool activities and games. No one was made to play if they didn’t want to and there is a quieter area for those who wanted to go read. These guys are a credit to the hotel and made us realise we don’t know the meaning of hard work.

Drinks. Last but not all, the drinks service. We didn’t really use the free drink (including four optics in our room) because the bars were so good. The young man Jevanaoh, (spelt wrong, sorry man) on the beech made sure we were never without a drink and always remembered that if the lady had a ‘bob marley’ the man had a ‘french kiss’. Dude you are a legend and a credit to Riu.

That’s all for this review.

Thanks Palace. You made our Honeymoon amazing.

Stayed: June 2018, travelled as a couple
2  Thank NeilROliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018

The hotel & staff were amazing! It was our honeymoon so we were automatically upgraded & had several treats as a result of this! Food was very good in the main buffet restaurant with several choices although we did find the a la carte restaurants disappointing due to the following:
1. The dress code wasn’t adhered to in some of them
2. As there was no booking system you had to be there at 1830 hrs when they opened and take pot luck whether you got a table
However, we did go the Krystal Restaurant which was very enjoyable.
We would also like to commend the following staff for their special attention to us, nothing was too much trouble:
Tamar - pool waiter
Alwayne, Kemar, Kerene, Jason - Vogue Bar
Sheneeka - Aqua Bar/cocktail server
Sineeda - maid who kept our room immaculate at all times
Osborn - breakfast waiter
Markino - Montego Bay buffet waiter who decorated our table on the final night and arranged for a member of staff to sing us a song when a congratulations cake was delivered to the table
Dr Fun-Fun, Jo-jo & his team not forgetting the “mad” team member Cash!
It was also my husbands birthday 4 days after we arrived and the staff in the breakfast buffet sung happy birthday to him as well as reception wishing him happy birthday when we checked in.
All in all a very enjoyable honeymoon!

Room Tip: High floor, ocean view
Stayed: June 2018, travelled as a couple
Thank sue23dave53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

My wife and I visited the Riu palace from 2nd-16th June and we were both more than happy with the overall experience we had. The cleanliness of the hotel was outstanding always someone cleaning and sweeping the hotel. The friendliness of all the staff are a credit to the hotel. The selection of dishes at every mealtime was extensive and there was something for everyone. The entertainment team throughout the day, Kash, Dr Fun and Talawnye were great but not pushy if you wanted to relax. Like I said earlier the staff are a credit to the hotel but we'd like to say a special thanks to Cavan who served us every night we visited the buffet. When he found out we were celebrating our 30th wedding anniversary Cavan decorated our table which was a lovely surprise. We'll definitely be visiting Riu palace again in the future and hopefully meeting up with Cavan again not forgetting the rest of the staff.

Stayed: June 2018, travelled as a couple
3  Thank ianfox4483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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