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“Best Vacation Ever!!!!!”

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Sandals Ochi Beach Resort
Ranked #6 of 35 Hotels in Ocho Rios
London, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Best Vacation Ever!!!!!”
Reviewed 10 March 2014

We have never enjoyed ourselves as much as we did at Sandals Grand Riviera! From the moment we landed we were pampered.We had the 2 best butlers at the resort, Tasha and Ricardo!!!!!!!
They looked after our every need we had, ie coming home to a hot bubble bath after a tough day of golf and a bottle of champagne chilling. They booked all of our dinners, informed us of all the events taking place each night. Every meal we had was incredible, The service at all the bars was great. We never waited more than 5 mins for the Jittneys or the beach bus, you can always have a drink while you wait! We will be returning and requesting Tasha and Ricardo as our Butlers!! Thank you Sandals!!!!!!!

Room Tip: Be prepared for the WOW factor!!!!
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Review Coordinator at Sandals Ochi Beach Resort, responded to this review, 15 March 2014
Thank you so much for your review of Sandals Grande Riviera! We're so happy to hear of your incredible experience with us. We always strive to create memorable vacations for our guests and I'm glad we were able to make your stay such an amazing visit.

We can't wait to welcome you back in the future!
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Florida
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 10 March 2014

Just returned from a week at Sandals Grande Riviera in Ocho Rios, Jamaica. We were traveling with my brother and his wife who were first-time Sandals folks. Our stay was from Feb. 26 - March 5th. We stayed in the Butler Village on the Manor Side. My wife and I have also stayed at Whitehouse and Emerald Bay. I can summarize this experience quickly with a 'WOW'!!! We've already booked a return trip (my brother too)!

OK . . . now the details. We arrived on a Wednesday, which I highly recommend as the airport and Sandals Lounge is much less crowded. We had barely sat down in the Sandals Lounge when our transportation was called. Yes, it's a 90 minute ride from the Airport, but it's a very nice ride on a nice, wide road in comparison to the trip to Whitehouse. Plus, you get to stop half way there for a rest break and the opportunity for refreshments. NOTE: if the thought of a 90 minute ride to the resort isn't appealing, then don't book here. This shouldn't be a surprise as it is very plainly and frequently mentioned by Sandals and all the reviews. The ride there goes quickly however.

Arrival at the resort came with a warm 'welcome home' greeting, a chilled towel, and a cool drink. We were escorted to the butler welcome room where we were greeting by Kevin, one of our Butlers for the week. We met our other Butler, Dennis later. Kevin escorted us by jitney to our villa and gave us each a tour. Even though the resort of 100% booked, they were able to accommodate rooms in the same villa for us. These rooms are awesome. There are 4 rooms to a building and a shared pool. Each has a separate living room, wet bar area, large patio or balcony and a large master suite/bath. Our butler had everything prepared in our rooms just as we had requested when we spoke to Justin at Butler services several weeks prior. We were each given a cell phone so that we could contact our butlers when we needed something. We found this very useful and a relief as we didn't know what to expect regarding if the butlers were always there or not. It didn't take long to get used to utilizing Kevin and Dennis for any of our needs. The true benefit of the Butlers come to play when the resort is at capacity. They were always able to get tables are restaurants, private cabanas, etc., and keeping the in room bar stocked!

There are 15 restaurants on the property so we couldn't try them all. Every meal was awesome!!! Our favorite was Kimonos and Neptunes. The Spa on the Manor side was one of the best we've experienced. Very relaxing.

Yes, there are lots of jitneys and golf carts running around, however that truly is the best way to get around. Also, there is a bus running to the beach side every 5-10 mins. We played at both sides and also just sit by our pool.

The main pool at the Manor house is excellent and the bartenders the best. Try the Dirty Banana . . . . :) Twice we rented private cabanas ($50) and it was worth it. Total relaxation!

We played golf twice and was very surprised at how well conditioned the course is kept. A short, but challenging 18 holes. Caddies were mandatory, but well worth it. Bryan, our caddie on both days was polite, funny, knowledgeable and a scratch golfer himself. In addition, Georgia, the golf course bar maid is awesome! NOTE: should you decide to play golf, the best tip is to listen to your caddie. They know what they're talking about.

Overall and awesome trip and we can't wait to go back. This is a VERY large resort and even at 100% capacity, there is still plenty of places to be alone. We highly recommend it.

Upon leaving, we utilized the Mo'Bay departure lounge at the airport. Another highly recommended 'must-do'. Sandals will get you to the airport a good 2 hours prior to your flight. For $30 each, Mo'Bay has food and drinks (included) to pass the time plus you get priority service through security. It is much more relaxing than the general boarding areas.

Thanks Sandals for another awesome experience. You ROCK!!!

Room Tip: If staying in the Butler Village, request a villa close to the Manor house which makes walking to th...
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  • Stayed February 2014, travelled as a couple
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Helpful?
4 Thank biffmeister23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cassie C, Review Coordinator at Sandals Ochi Beach Resort, responded to this review, 15 March 2014
Thank you so much for your review of Sandals Grande Riviera. We're delighted to read that you had such an awesome time at our resort. We are so happy that we succeeded in creating that luxury romantic experience for you. You enjoyed every minute of your vacation and it was a pleasure sharing the experience with you.

We look forward to your return in the near future.
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Oceanside, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

I stayed here the last week in February. The resort was beautiful with many great dining options. The setvice was second to none. All the staff genuinely made you feel welcomed and enhanced our Jamaica experience to the fullest. Loved going to the piano bar at night. My favorite staff member was Lennox. He always seemed to find us and take care of us. He was a gentlemen and now I can call him a friend. Can't wait to go back!

  • Stayed February 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ddrisc516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broxbourne, United Kingdom
Level Contributor
281 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 10 March 2014

Have just finished another very enjoyable vacation at Sandals,not sure that the whole Butler thing works for us, as nice as they were.
Strange that they are not allowed to save sun beds for you anymore. Getting up at 6am to get a decent bed is crazy, come on Sandals let's have beds and parasols in the lawn/garden areas!
Special thanks to the following
Jason Hank and Lloyd in Kimonos
Mel Anna and Andre at Ochi Beach
O'brian at Dockside
Devonne at Valentinos
A great holiday
Wicked man
Sweet boy and Mrs sweetness

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonSpike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paisley, United Kingdom
Level Contributor
502 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 10 March 2014

stayed here recently after getting a deal that was inclusive of BA Club Class flights and also Butler Service,

For the price we paid the holiday was good value but if we had paid anywhere near full price we would have been disappointed.

We flew to Kingston and the transfer was long (just under 3 hours) and after a 10 hour flight along with a flight from Glasgow on the same morning we had been awake for about 21 hours by the time we arrived at the resort.

The transfer itself as in a cramped mini bus with the luggage being passed through a window and for sandals to say everything is luxury is an insult to anyones intelligence.

Butlers

Once we arrived we were taken to the Butlers lounge where we only waited a few minutes and then we were introduced to our first Butler Analisa.

We only had to swipe a credit card and then we were taken off to our room in a golf buggy and our luggage arrived a few minutes later.

We had a bottle of chilled Brut in the room waiting and Analisa was happy to open it but as we had been up for so long we declined. She went and got us meals from the Room Service menu which was greatly appreciated.

She asked if we wanted our resort orientation but obviously with it being so late and dark we declined and she said our other butler Charlette would contact us in the morn. We eventually had to phone Charlette to arrange the orientation and she took us round the resortrt but rather then actually showing use things she pointed us in the general direction of certain things like the ampitheatre and the other swimming pool on the riviera side and said you can find those if you follow that path.

Over the course of the 2 weeks we didnt use our butlers and much as other people did (our choice for the most part). They did make all our dinner reservations for us and changed then as required and for most of the time they accompanied us to dinner although one night Analisa did not meet us in the bar that we was supposed to at the time we had agreed (as she had only met us 2 hours earlier in another bar) so we tried to call her and it went onto the voicemail, so we went to the restaurant ourselves and got seated no problem and about 25 minutes later our phone went and she said she would be over soon. Another 30 minutes later she eventually appeared with no word of apology and asked if we were ok for drinks and filled our glasses and then left without saying another word as she knew we were a bit annoyed (not at her not being there but the lack of apology was astonishing)

That was about 4 days before we left and we barely seen/heard from her again till we left as we think she knew she had made a mistake and was struggling to rectify it.

Overall our 2 butlers we nice and pleasant and done anything we asked but if we had the choice of having them again we probably wouldnt although at this resort at certain restaurants it was an massive advantage if you had them as we seen people get turned away from certain restaurants if they didnt have a butler.

Pools

We only used to pools (great house and riviera at the ampitheatre) and both we very clean, but just the usual people reserving sunbeds and/or getting the pool guys/butlers created a bit of a problem but we normally always found some.

Food

The food is very mixed, we had some great meals, some average and in Valentinos it was the worst meal of the fortnight. In there there was undercooked meat (no excuse to be honest) and very slow service.

We enjoyed Neptunes and Kellys Dockside the best and we ate at both of these twice.

We went to the returnees dinner twice and it was lovely

Staff

The staff are so hard working and pleasant and as we always had good service in all bars and most of the restaurants.

Accomodation

The accomodation was clean and kept well and we thank our maid for that

Overall it was a great trip and we certainly wouldnt rule out a return visit

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scottishtraveller74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockville Centre, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 March 2014

I went to Sandals for my 30th Birthday! It was so perfect,so relaxing, all the staff were so friendly and so many dinner options!!!!! And then after dinner was sooo much fun at the Piano Bar!!! Bartender Lenox was the best part!!!!!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eeqg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Havana, Cuba
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 March 2014

The room was fantastic. The food was top notch. The service was amazing!!!!!marvin and Ricardo were the best, they made our stay the best vacation we have ever had. We have been to Mexico and the Bahamas, paid more and got a lot less service.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rockets59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Ochi Beach Resort

Property: Sandals Ochi Beach Resort
Address: Main Street | P.O. Box 771, Ocho Rios, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Ocho Rios
#4 Top resorts Hotel in Ocho Rios
#5 Romantic Hotel in Ocho Rios
#6 On the Beach Hotel in Ocho Rios
#6 Spa Hotel in Ocho Rios
#6 Luxury Hotel in Ocho Rios
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Sandals Ochi Beach Resort 5*
Number of rooms: 529
Official Description (provided by the hotel):
•Situated on over 100 acres of lush hillside gardens overlooking the Caribbean Sea•529 villas, luxury rooms and suites with fantastic mountain and ocean views•94 pools (7 large public pools), 22 whirlpools•16 dining options including room service for butler serviced suites•2 luxurious Red Lane Spas•Complimentary golf at Jamaica’s most elite and popular golf course, the Sandals Golf & Country Club (Transfers to the golf course are included)•Over 5,000 sq. feet of first class meeting and conference facilities•Recently completed US$60 million renovation/refurbishing exercise•Voted Sandals Resorts “World’s Leading All-Inclusive Company” 16 years in a row•Voted Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row•Voted Sandals Grande Riviera ‘Jamaica’s Leading Resort’ ... more   less 
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Also Known As:
Sandals Grande Riviera Beach & Villa Golf Hotel Ocho Rios
Sandals Grande Riviera Beach And Villa Golf Resort
Sandals Ocho Rios
Ciboney Ocho Rios
Sandals Ochi Beach Resort Jamaica/Ocho Rios

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