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Shaw Park Beach Hotel & Spa
Ranked #30 of 36 Hotels in Ocho Rios
London, United Kingdom
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Depends on what you want from a holiday hotel”
3 of 5 bubbles Reviewed 13 July 2014

My family and I spent last week of June and first week of July 2014 at the Shaw Park. Something should be done to prevent those cats running around the hotel especially in the dining area.

You are greeted by an impressive lobby area. The bedrooms are in need of modernisation but they are scrupulously clean and well maintained. You will not find the basic mod cons you now expect from budget hotels; the hotel does not offer nightly entertainment; nor a bar that stays open late; and meals vary from buffet on some days to À la carte on other days. I am not sure if the hotel offers children activities but there was no evidence of this during our two week stay.

On the brightside, you could consider this as a place to stay as what it does offer with its beach fronted rooms is a place to have a great escape to relax and unwind away from the hustle and bustle of modern day life.

The staff are absolutely fantastic and they really went out of their way to accommodate our needs from LeShaun, Maisie, Simley, Willy to name a few - they are a real asset to the hotel as they perfectly understand what it means to deliver a first class customer service. Thank you all so much.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
4 Thank 998sharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver R, Manager at Shaw Park Beach Hotel & Spa, responded to this review, 1 September 2014
Dear Sharon,
Thanks for your recent correspondence that we received and indeed we are grateful for your frankness, with regards to our Property. I am the 'new manager' here and will do my utmost to improve the standards and build the Resort to the reputation that Shaw Park Beach is famous for. Our Staff are wonderful / caring people and they will go the "extra mile" to ensure that you are treated royally. Concerning your comments on the All Inclusive Package, we offer a simple package, lots of relaxation and peace of mind.
The Cat Problems is being dealt with and we will reduce the numbers soon. The Entertainment in the nights is a concern, so is the opening of the Bar after 11.00pm, but hope that soon we will engage the services of a Singer to brighten the nights and create a better atmosphere.
We have commenced work on our Rooms and Public Areas and when this is completed, anticipate that more favourable comments will be made about the Resort.
We hope to see you soon as our valued guest and trust that you will recommend Shaw Park Beach to your families and friends !!!.
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517 reviews from our community

Traveller rating
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    102
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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English first
London, United Kingdom
1 review
1 of 5 bubbles Reviewed 11 July 2014

I stayed in the shaw park hotel on the 8 of june 2014 and I had a very bad experience, I was biten by bed bags, the food wasnt enough, one morning I was left with no breakfast they runout of eggs,
The staff was awful, except for smiley the bar tender he was nice, they were cats and dogs around my table wile I was eaten , the gym was closed, the pool was filthy, its nothing of what they advertise on their website i would not reccomend to anyone, even when i complaint the managment ignore me they were rude, this place should be shutdown !

Room Tip: Tips are stay away from t ground floor
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  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Natasha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver R, Manager at Shaw Park Beach Hotel & Spa, responded to this review, 1 September 2014
Dear Natasha,
We are grateful for the comments you made during your recent visit to Shaw Park Beach Hotel and indeed thank you for your frankness and review . I am the new manager and only started working here on August 20, have been reading all these reviews and will respond to everyone who has posted their comments on Tripadvisor .
Concerning these comments, I was unhappy to note (your comment) that the Management of the Resort was rude and you asked that the place be closed down. Personally, we should be right on spot and all comments ought to be handled professionally, ensure that you are treated better and at the end of your vacation, be smiling and much happier.
We are presently embarking on a refurbishing programme and this entails remodeling of rooms, upgrading of Gym and Spa facilities, clean up / redoing the Pool and environs and at the end all Public Area should be looking much improved and more appealing. The "cats and dogs" problem is being taken care of and the numbers have already being reduced.
Our Staff all attended a Customer Service Workshop and we anticipate everyone will retain all the information imparted and utilize this in their everyday assignments.
We must again apologize for these 'short-comings' , help is on the way and promise that great improvement is necessary and significant. We hope to hear from you soon as we strive to maintain contact with you and you keep abreast with our upgrading programme.
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Travellers are raving about these Ocho Rios hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 30 June 2014

Myself and my family visited this hotel in 2008 and to come and read the reviews and see it is 99% negative is not shocking, though I'd have thought things would have changed over a 6 year gap. During our stay I remember our toilets to be leaking, food being stale and my family members having been told when arrived that we had to pay $200 each of which was going to where wasn't explained. It's a huge shame that no one has came and swept this hotel and refurbished the entire building/staff as it has SO much potential with it's private beach, beach facing rooms and beautiful views. This hotel is lacking life massively and new management with passion could save it.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NessaTg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver R, Manager at Shaw Park Beach Hotel & Spa, responded to this review, 1 September 2014
Dear Neesa Tg,
Thanks so much for your recent review concerning your stay at Shaw Park Beach Hotel and must express our apologies for the treatment received during your vacation at this Resort.
I am the new Manager at this property since August 20 and will do everything possible to upgrade the facilities and my utmost to bring it back to its former charm !.
You have commented on maintenance in the room, basic housekeeping and paying an extra $200.00 for your accommodations. These are seriously been looked at and with the upgrading programme being undertaken, customer service courses offered to our Staff, it is expected that improvement is forthcoming and a great change will come .
We know that you have visited our Resort several times, this is like 'home away from home' and it would be a great loss if you went elsewhere. Therefore, we fervently hope, you will reconsider and give us another chance to prove that this "old charm" is still a wonderful Resort and we look forward to welcome you back soon ...................................................
It would be our pleasure to have you as our guest !!!.
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Kingston
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 bubbles Reviewed 27 June 2014

We had a large group who went on an office trip to Shaw Park Hotel last year. It is obvious that many, many years ago, this was once a great property, but now it has got to be one of the most rundown hotels that you will find. It is such a pity, as the location is fantastic with an absolutely beautiful beach and all the rooms face the sea. It is all downhill from there, the staff was not particularly friendly, the food was basic and most days there was not enough. It is such a shame because with just an injection of capital and an owner who takes pride in his property, the hotel could be brought back to its glory days. This hotel does not represent Jamaica and should NOT be offered as a cruise package! Someone please take pity and buy this hotel, it needs help!!!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank deejaypeaKingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver R, Manager at Shaw Park Beach Hotel & Spa, responded to this review, 2 September 2014
Dear DJ Peak,
Thanks for your recent correspondence concerning Shaw Park Beach Hotel and the comments you made about the Resort. You have also indicated that the Glory Days are Long Gone and the Property needs help . I am the new Manager here and since I commenced have had several challenges,but the Resort still exist and with hard work, dedication and the commitment to build, nothing is impossible. Since August 20, we have started work on our Rooms, Public Areas and the Grounds and this renovation exercise will continue for the next four (4) months.
As you have mentioned, this Resort was one of the "Charms" in Ocho Rios and because of the Colonial Setting, many guests were accommodated in a comfortable environment
The Review you have posted was an 'eye opener' and we appreciate your frankness. However, we hope you will give us another opportunity to serve you better, as we complete our refurbishing exercise before the year ends. We look forward to welcome you again to our "charm" and anticipate you will have a memorable stay !!!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
145 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 10 June 2014

Stopped here as part of the Best of Jamaica tour on Royal Caribbean. We had a nice Jamaican buffet although the staff wasn't thrilled about serving us so it was more serve yourself, get your own water, etc. Bar staff was eager to sell over priced Jamaican beer. The beach was nice and relaxing. The cruise along the coast was also fun, playing fun Marley tunes, and cruising along the coast.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank NinoNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

Stay 1week at Shaw Park,it was very good we enjoy the people and the meals r also very good and the bar was so much fun they really make you feel good the rooms r ok small but clean I never saw one bug. Enjoy your self you r in Jamacia man so try it out and have fun!!!!

Room Tip: All the room face the ocean!!?.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mcampeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul S, Marketing Manager at Shaw Park Beach Hotel & Spa, responded to this review, 2 June 2014
Thank you for your review. We are so pleased that you enjoyed your stay at Shaw Park in December 2013. The hotel is very relaxed and perfect for those who want to chill out and enjoy the beach and ocho Rios.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 30 April 2014

This hotel as to be 1 of the worst I have ever stayed, i booked 2wks and im still ere and CANNOT wait to go ome, they run out of chicken and coca cola, I wouldnt mind but theres only 8 people in the hotel,
gud job I dont drink alcohol cus there wasnt much selection
theres no points talking to managers as I done this and all I got was a shug of the shoulders,
I even wrote a private letter to Mr Ernie Smart not even a reply,
is it cus im white?
The hotel itself and scenery is beautiful but no entertainment or anything to do, I swapped hotels the last minute to come here, the biggest mistake, DONT WASTE YOUR MONEY ERE

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Dawn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shaw Park Beach Hotel & Spa

Property: Shaw Park Beach Hotel & Spa
Address: Cutlass Bay, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Ocho Rios
#13 Spa Hotel in Ocho Rios
#15 On the Beach Hotel in Ocho Rios
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Shaw Park Beach Hotel & Spa 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Shaw Park Beach Hotel And Spa
Shaw Park Beach Hotel Ocho Rios
Shaw Park Jamaica
Shaw Park Beach Ocho Rios
Shaw Park Hotel Jamaica
Shaw Park Beach Hotel & Spa Jamaica/Ocho Rios

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