Where to begin, lets start with the few good things: Staff was very nice and helpful. Not a bad location, close to Mystic Mountain and Dunns River Falls. Great breakfast served each morning, owner of the restaurant takes great pride and a personal interest in the quality of food served. First morning I mentioned I wish he had ackee & saltfish for breakfast, he promised to have it the next day and he sure did.
Now for the horrible room: Booked a room for 3 people, 2 towels provided no washcloths, was told laundry truck had not arrived even though it was after 5pm. Did not received towels until after 10pm. Turned on bedroom AC, water started to fall like rain on the floor. Called the front desk and was told they would send maintenance. Called back after waiting almost 2 hours and was told no maintenance available until next day. They sent us some beach towels to put on the floor. After those were soaked we turned off the AC and had to sleep with no air. Came back to the room the following evening, still no maintenance, housekeeping just turned the AC off and removed the wet towels. Luckily we had only booked 2 nights. All the wood work in the room is stained and needs a paintjob. Baseboards, doors, etc. have black stain marks everywhere. Walls in the bathroom are stained and paint is peeling everywhere. Any maintenance that had been attempted is crappy, looks like they tried to patch some sections of the walls but forgot to sand, smooth, or paint. The green bed skirt was so dirty you could see black marks all over it. I could go on, but you get the picture. Wi-Fi is a joke, can only use it if you are by the pool of front office area.
- Official Description (provided by the hotel):
- A modern gated complex complete with swimming pool, bar area, restaurant and tennis court. Air conditioned rooms with jacuzzi with king and queen side beds. Can sleep up to 8 people. ... more less
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- Also Known As:
- Crane Ridge Hotel Ocho Rios
- Mystic Ridge Resort Jamaica/Ocho Rios