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“Beautiful nature retreat” 4 of 5 bubbles
Review of Couples Sans Souci

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Couples Sans Souci
Ranked #4 of 36 Hotels in Ocho Rios
Certificate of Excellence
Midwest
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Beautiful nature retreat”
4 of 5 bubbles Reviewed 4 March 2014

If you are looking for a tranquil tropical jungle - like atmosphere, then this is your destination. If you stay in rooms at the top of the resort be prepared to lots of step climbing, about 120 to the beach. If you're not prepared for this then choose beach level. The service and food are wonderful. Entertainment was very good but could use a larger area for this. Lots of pools and places to get away or a small beach area with lounges and some shades areas with thatched covers. Water sports offered also. We had a very relaxing vacation. Took a day trip to experience a lot of the island and Ocho Rios. Always ways to improve and upgrade and this resort is in the process of doing so. The staff and management couldn't have been nicer.

  • Stayed January 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JLandGG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,707 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,248)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Windsor, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

This was our second trip to CSS and it won't be our last. The people, employees and all the staff are just fantastic, friendly and courteous. This was a birthday trip for both of us and we celebrated on the Thursday of our stay.

The couples lounge is very organized and quick, we were in our shuttle heading to the resort about 15 minutes after clearing customs. Check in was easy and we were driven to our room for our comfort.

Our second night there, we were welcomed with a bottle of sparkling wine and a plate of fruits for our enjoyment. Along with the gift were 2 notes that stated Happy Birthday and Welcome Home. This was a great surprise for both of us.

The beach party has a great barbeque with different types of food for everyone, nothing to complain about.
The repeaters dinner was also a nice venue with lobster, beef tenderloin and door prizes for the lucky ticket holders. There was one couple that was on their 15th stay at couples, this says a lot about the resort right there.

We ventured off property to Scotchies, the greatest jerk chicken and jerk pork I have ever had, it is worth the short ride. At guest services, ask for Orville Muir, he was a friendly and courteous gentleman who took care of us during our little trip.

We also had coffee delivered to our room every morning as well as a dinner one night. Everything is on time and all the staff are very professional and friendly.

Sunset Beach was great as always, courteous staff take care of your drink needs whether at the pool or lounging on the beach, and the friendliest people are over there, so don't be shy give it a try!

All in all, a great resort, Pierre, kudos to you and your staff for all the hard work and preparation to keep the guests satisfied. On the way home, we were trying to set a date for next time. Visit #3 coming up. See you soon!

Room Tip: We stayed in room A31 - 1 Bedroom Beachfront Suite. 3rd Floor with a magnificent view of the ocean a...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Tanned A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

First time to Jamaica and this resort. Lovely beach's, good food and drink, most of all the staff were so much fun, couldn't do enough for you and made the whole stay a joy. The whole team at Sans Souci just work so hard to make your stay a pleasure, and they succeed in a big way.
There is also the Au Natural beach which we visited for the first time and found it to be a relaxing and very natural experience, no awkwardness. The entertainment team also do a fabulous job, the evening entertainments usually good fun as well as some excellent singers and support musicians.
Thought that I might get bored listening to Bob Marley music but not a bit of it, actually still find myself singing it.

Room Tip: If you want a sea front room be specific as a Sea View might mean you can see the sea but its not se...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Tikkitie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

The link to my very detailed trip report:
http://couples.com/mb/showthread.php/26587-My-name-is-Jamaica-Joleen-and-I-am-a-Negril-A-Holic

This place was absolutely wonderful. We loved the property and the employees and already booked next years trip.

Make sure you don't miss the Beach Party and Friday Night Gala and if you are a repeat guest, go to the Repeater's dinner.

This resort only has 150 rooms but with 2 large beaches, 3 pools, a pond and multiple little nooks and crannies, we couldn't even tell they were 95% full when we were there.

The included activities really do exist. You can snorkel, glass bottom boat, water ski, go to Dunn's River Falls and there is no additional charge.

AND there really is NO TIPPING.

Believe it or not- they have champagne at every bar. I walked the beach daily sipping champagne.

Can't wait to go back.

Room Tip: Penthouse suites are nice, private and have wonderful views. However, if you are in this category...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JamaicaJoleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 2 March 2014

This was our second stay @ CSS and the resort and staff never fail to please. Newcomers look for Shawna at the beach bar. What a sweetheart! We have stayed @ CN & CSA but have found the staff and atmosphere at CSS to be the best. Come on now people 150 rooms 300 staff= unbelieveable experience.Stayed in D block-again-very central although older folks would have trouble with the steps. They should stick to to A or B block in front of the main beach. I have read reviews about this resort concerning matters so small it takes me to believe some people just like to find a problem with everything.-Watered down drinks? What are you used to drinking? Rocket fuel? We are au naturel patrons and find everyone who comes to the dark side polite and very friendly. Newbs give it a try. Also take the nature tour you will learn so much about what you are walking through your head will hurt.-Amazing. This will also help if you choose to play trivea at the swim up bar. Big shout out to Pierre and all his staff BOOYAH!!!
See you next year
Cam & Donna

Room Tip: There are only 4 true penthouses here, all in D block. So book early if you want to watch cruise lin...
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank CarmanandDonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kapuskasing, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 1 March 2014

This was our first experience at a Couples and we were extremely happy with our stay at CSS. Our room was on the A block and I would not have wanted it elsewhere. The resort is small in size (150 rooms) and that made it that the guests and staff get to know each other real fast. Many staff members knew us by name after the first meeting and everyone would take time to talk to us whether it was a servant or the guy raking the leaves. The food was excellent especially at Casanova. The evening entertainment was good but nothing special but just enough to keep the evening interesting. I could see someone with accessibility programs having a difficult time getting around the complex. We were surprised when we inquired about arranging a transfer for our second week at Couples Swept Away in Negril that it was included. We were expecting to pay about $250.00 for that transfer but being another Couples they arranged it and it was included. As an older couple we wanted to experience the Au Naturel beach on the first day and enjoyed so much that we spent the week on that side. Staff and guests were friendly and made us feel very comfortable there. Being secluded there was no one from the public bothering us. There was a bar and food and entertainment there to keep us busy during the day. I would recommend guests to give it a try with an open mind as never did we feel out of place. Over all we loved the place and the experience.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Juli059
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milford, Massachusetts
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 27 February 2014 via mobile

My husband and I just returned from an 11 night Couples vacation. This was our 4th time to Couples and 5th Jamaican vacation. We had a very nice relaxing time and wish we were back there already.

We arrived around 11:30 AM on a Monday. We had purchased Club MoBay passes. We were greeted promptly and shown through customs and to the lounge. Nice experience but probably was not needed. Lines were short. We did appreciate the snacks and Rum Punch.

Ride to CSS was uneventful. We were greeted and checked in promptly. Our room was ready. We requested G block and were given a room on second floor in G. I was expecting a great view based on what I read in these boards. Initially I was very disappointed. View was very obscured by trees and the elevator tower. Room was large and clean but definitely worn. I requested a room change and was told it was not possible and to try again the next day. We settled in and learned to like the room. It was very private and quiet. My biggest complaint with the room was the bed. It was way too hard for me. The room attendant placed a foam pad on the bed which helped but I still was not entirely comfortable. I don't remember the beds being this hard on prior visits.

The resort is beautiful as usual. Enjoyed the grounds and the beach. The stairs were a minor issue for me as I am older than on previous visits and now have issues with my knees and hips. When we return would try for D block as it is so centrally located .

We went to the spa and the therapists were excellent. Wonderful experience.

Food was ok. We had many instances when items from the buffet were cold and one case when a salad was served on a hot plate. We found some of the meats to be tough. We also would have liked more light at dinner, it was hard to see what we were eating at times.

We are not big drinkers but enjoy a drink or two when on vacation. We personally felt the drinks were watered down. I often just drank water.

We met some very nice people. Enjoyed the repeaters dinner, beach party and gala.
My husband did feel that some folks at SSB were not as welcoming as on other trips. Seemed to be groups of people who knew each other, he felt a bit like an outsider.

All and all enjoyable week. The staff were outstanding, service was wonderful.

Stayed February 2014, travelled as a couple
Helpful?
3 Thank Michele C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Couples Sans Souci

Property: Couples Sans Souci
Address: Route A3, St-Mary | PO Box 103, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Ocho Rios
#3 Romantic Hotel in Ocho Rios
#4 On the Beach Hotel in Ocho Rios
#4 Luxury Hotel in Ocho Rios
#4 Spa Hotel in Ocho Rios
#6 Family Hotel in Ocho Rios
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Couples Sans Souci 4.5*
Number of rooms: 150
Official Description (provided by the hotel):
Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci. ... more   less 
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Also Known As:
Couples Sans Souci Hotel Ocho Rios
Couples San Souci
Couples Sans Souci Ocho Rios
Couples Sans Souci Jamaica/Ocho Rios

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