I can't say enough about this place. First, it was nice to wait for our ride in the Couples lounge at the airport instead of out front where all of the "vendors" were. Our ride was arranged and our bags were handled for us, and the worry free vacation began. The only thing a little nerve wrecking was the ride from the airport to CSS which is beyond anyone's control. It is about a 2 hour drive and I am convinced that most people there are crazy drivers, so just be forewarned. Our driver (who was not a CSS staff) also stopped for gas and took a detour through Falmouth to deliver paychecks, but we didn't even think to mention it when we checked in. The welcome we received made us forget any concerns about the ride to CSS. From the moment we pulled up in front and the bellman opened the door to greet us with "Welcome home" we really did have a carefree amazing time! My husband tried to help carry our bags, and the bellman kindly reminded him that we were on vacation and it was his job to carry the bags for us. There was champagne and a cold almond scented towel waiting for us when we arrived to check in. We will definitely return someday & highly recommend CSS to everyone!!! If you are a nit picky complainer you could probably find a few thing to pick at, but we had no complaints. It's Jamaica mon! Take on the laid back attitude yourself, and you will have a perfect vacation here!! We experienced NONE of the issues that are occasionally posted here on TA. EVERYONE was friendly and went above and beyond to meet our needs and to be sure we were happy. Milton was a great orientation guide, he remembered our names, said hello to us by name every time he saw us, and asked us how everything was. We did a vowel renewal on the beach. Creshena coordinated our ceremony and did an awesome job making us feel special, like celebrities, and we just did the simple "one love" package! I felt like we got the same treatment we would have received had we booked the most expensive one. Kanesha was our wedding photographer, and she did great! It was VERY difficult to narrow down which pictures to purchase. We did a candlelight dinner on the beach which was awesome. Junior was our personal waiter for our candlelight beach dinner, and he was fabulous with great attention to details. Again, he made us feel like celebrities. Vanya was one of our waitresses in the Pallazina, and she always went above and beyond to answer our questions, if she didn't know an answer, she went and found out for us! I got an amazing massage from Kerry Ann in a cliffside gazebo where I could feel the ocean breeze and hear the waves. I did the resort scuba dive class and 30 foot dive - I have never been diving before, and Mitch was a VERY thorough and professional instructor. He made absolutely sure that all of us could demonstrate our skills before we hit the reef. He led us on an amazing dive and I had a blast and felt very safe! We also snorkeled at a reef where a ship had wrecked, which was pretty cool! We took out paddle boards and paddle boats, but ran out of time for the glass bottom boat, the water skiing, and the hobbie cats. We went on the Dunn's River Falls excursion which is an included excursion, and we had a great time. This was the only place we ran into aggressive vendors, but our driver had warned us ahead of time what to expect, and gave us some tips to avoid getting "tricked" into buying something. There were a few vendors set up a few days on the beach at CSS, but they NEVER approached the guests or initiated conversation. We also booked an extra excursion to Mystic Mountain through the tour desk, which was fun, too. Booking the excursions, the diving, and dinners through the tour, watersports, and guest services desks was easy, and we experienced NO problems with availability. The beach NEVER seemed crowded. I don't know where everyone was, but it never felt crowded anywhere on the resort! We always found two chairs together at the beach, and we never had to wait for a table at any of the restaurants for any meal. The food was really good, and there were plenty of options. Even my husband, who is SUPER picky, was able to find things on the menu to eat! The grounds were beautiful, and well maintained. I even saw someone out raking leaves every morning that I was up early enough. I read some complaints about "dated" decor, however, I think the decor is possibly intentional to give it an "island" feel. If I understood correctly, the A & B blocks are only 8 years old. I liked it, it felt authentic. We stayed in B Block which was perfect for beach access. We still wandered around the grounds exploring. There are a lot of steps there, but wow, what beautiful stairways they are. If you don't like stairs, and you don't have to dine fancy every night, stay in A or B. The Pallazina and the Bella Vista are both down by the beach. Casanova, the fine dining, (and also the Balloon Bar) is at the top by the lobby. You can also call for a ride if you don't want to take the stairs. We took the stairs, it was a beautiful walk. My husband used the gym, and was impressed with the equipment they had. It was definitely not your typical sparse hotel fitness center. There is a Starlight Gala and a Beach Buffet on Friday and Tuesday so everyone eats at the same time. There was great entertainment, and enough buffet stations and options that there were no long lines. It was amazing to see how many people were actually staying at the resort, because you could never tell there were that many of us any other time. Neither of us are drinkers generally, however, I did get a few pina coladas at the beach bar, and I got great service. My husband got great service even when just ordering a bottle of water. Room service was available 24 hours, and the mini-bar in the room is re-stocked per your request. Every single person we had contact with had amazing customer service! They were ALL friendly and smiling and seemed to truly love their job! It was refreshing!! Like I said, we had an amazing experience, I have not one complaint, it was fabulous!!!! The only thing I regret is that we didn't stay longer. We stayed for a week, and still ran out of time to do everything we wanted. It was just too nice lying on the beach, so we will have to come back again!!
- Official Description (provided by the hotel):
- Nestled on the cliffs of Jamaica’s emerald coast above a dazzling stretch of Caribbean, Couples Sans Souci beckons you to surrender mind, body and soul. The resort's 'no worries' mantra comes to life as every day unfolds. Lose yourself exploring secluded stone pathways. Melt away stress in the healing natural mineral springs. Feel a rush of exhilaration scaling Dunn's River waterfalls. Or simply drift asleep in a hammock by the sea. Located in vibrant Ocho Rios, the resort's design pays tribute to an understated colonial elegance—intricate latticework, white woven furnishings and feathered palms set a refined stage for your island escape. Dining options abound—from authentic Jamaican fare to five-star international cuisine. Private cabanas at cliff's edge provide the ideal setting for our signature spa treatments, while the choice of resort activities knows no limits. Learn the art of living well while living in the moment at Couples Sans Souci. ... more less
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- Also Known As:
- Couples Sans Souci Hotel Ocho Rios
- Couples San Souci
- Couples Sans Souci Ocho Rios
- Couples Sans Souci Jamaica/Ocho Rios