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“Transfer and Customer Service”

Tourwise Ltd. Private Tours
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Ocho Rios Super Saver: Green Grotto Caves plus Dunn's River Falls
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Martha Brae River Rafting and Dunn’s River Falls Tour from Ocho Rios
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Ocho Rios Shore Excursion: Green Grotto Caves
Ranked #47 of 80 Tours in Ocho Rios
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Owner description: Tourwise Ltd was established in 1980. Founded by Hugh Maitland-Walker J.P., O.D., and his wife Monika Maitland-Walker, we now rank as one of Jamaica’s largest reciprocal agents and have gained both local and international recognition as a leader in the Jamaican sector Tourwise continues to pursue new markets and develop tours & services to meet the demands of an ever-changing industry, especially with the heightened interest in Jamaica’s culture, history and eco-tours.We offer high quality of service, representation and exciting excursions; such as our Exclusive Colorful JamaicaTours including Trails Scenic Beach Ride, Sea & Jeep Adventures, Annandale Great House and Oliver’s on the Beach.
Kingston, Canada
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“Transfer and Customer Service”
Reviewed 19 September 2013

I had arranged a return transfer from the Montego bay Airport to our hotel in Ocho Rios. The desk was easy to find at the airport "number 12" and the dispatchers there were really helpful, they walked us to our bus and ensured our luggage got on okay. The Driver is another story, I felt like I had known him for ages, he was really friendly "everybody in Jamaica is friendly Mon!", it really was one of the best decisions we ever made, the drive was entertaining in spite of being a little further than expected, and our Driver who was also like a tour guide showed us all the important spots while giving us a little Jamaican history. The history lesson was what actually lead us to arrange a tour with the company as they also sell a lot of tours (all across the Island). We did the popular Bob Marley Tour with our official guide "Hugh" there was no question that he couldn't answer and provided us with a wealth of information!! The tour was super great!! super super great!! A really good company, will be using them again next year!!!

Visited September 2013
Thank Giselle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 reviews from our community

Visitor rating
Date | Rating
  • English first
  • German first
  • Any
English first
Atlanta, Georgia
Level 3 Contributor
9 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Transportation and Service”
Reviewed 18 September 2013

My wife and I booked a transfer with Tourwise. We called the office and the agent was very good. Ann-marie made sure she got all our details and gave us the time for our pick up.The Driver Mr. Black was on time and very helpful. He made us feel so comfortable and we could see that he was very professional and experienced. Our trip to the airport was very smooth and the car was very comfortable. My wife who works in customer service was very please at the level of service offered by Tourwise.

Visited August 2013
1 Thank Rodriques2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dawlish, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
“Airport Transfer & Kingston Tour”
Reviewed 18 September 2013

Booked a shuttle bus transfer from the airport to Ocho Rios.
I had a lovely "welcome" at the airport, the coach driver was also friendly and chatty and reached Ocho Rios in a professional manner.
So much so that I booked a tour with Tourwise to visit Kingston. The guide Hugh was very informative and had a great day out in the Capital City.
The return journey to the airport was just as good with the coach being on time for teh pick-up and again great service.
Would surely use again!

Visited August 2013
Thank tamigurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_attraction_reviews_1bd8 19 helpful votes
Reviewed 13 August 2013 via mobile

I was staying in ochi it was really fun. The bus was really fast at the airport taking my bags and going to my hotel. The bus ride was safe and the driver was really talkative. The trip back to the airport was much the same

Visited August 2013
Thank Jah186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
7 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
“Tourwise Limited Transportation”
Reviewed 8 May 2013

We had Malcom as our driver from MBJ airport to Grand Palladium. He was the best. We had a great ride to the resort.
On the return however, they were 1 hr late picking us up, which meant we really had to run thru the airport to make our flight.
Shierka was the rep at the Grand Palladium and was supposed to put a note in our door for pick up time on departure which was never done. She told us it would be 10:30 am.
On day of departure we were in the lobby at 10:15 am. Waiting and waiting. We had Club Mobay passes which we could not use as it took us over an hour to check in with US Airways.
Very disappointing. We met 3 other families in the same situation.
The bus finally arrived at 11:30 am. There were 2 girls that got on the bus with us. Their flight was at 3:30 pm. Ours was at 2 pm. A big time difference at an airport.
I tried to speak with a rep that got off the bus and she was downright ignorant. I tried to explain the situation and all she said was it wasn't her problem and walked away. Not very professional at all.

Visited April 2013
1 Thank Cindyz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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