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“Fist class experience”

Tourwise Ltd. Private Tours
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and up
Ocho Rios Super Saver: Green Grotto Caves plus Dunn's River Falls
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and up
Ocho Rios Shore Excursion: Green Grotto Caves
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and up
Black River Safari, YS Falls and Appleton Rum Factory Tour from Ocho Rios
Ranked #57 of 82 Tours in Ocho Rios
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Owner description: Tourwise Ltd was established in 1980. Founded by Hugh Maitland-Walker J.P., O.D., and his wife Monika Maitland-Walker, we now rank as one of Jamaica’s largest reciprocal agents and have gained both local and international recognition as a leader in the Jamaican sector Tourwise continues to pursue new markets and develop tours & services to meet the demands of an ever-changing industry, especially with the heightened interest in Jamaica’s culture, history and eco-tours.We offer high quality of service, representation and exciting excursions; such as our Exclusive Colorful JamaicaTours including Trails Scenic Beach Ride, Sea & Jeep Adventures, Annandale Great House and Oliver’s on the Beach.
Reviewed 25 February 2014

Our experience with Tourwise was great!! Only a short wait when we arrived due to some shuffling of passengers, but no big deal. Driver was courteous and got us straight to our resort. We booked a tour to Dunn's River Falls, and our guide - Vinton - was OUTSTANDING!! You could tell he had a lot of pride in his country and enjoyed his job. We were with 3 other couples, so for $15 extra per person we were able to get a private van which was a great decision as we never had to wait on a big group and it gave Vinton some flexibility as to what we could do. He made this tour a definite highlight of our trip. Our return to the airport was equally professional. I would definitely recommend using Tourwise in Jamaica.

Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 45 of 53 reviews

Reviewed 12 December 2013 via mobile

If you want a discourteous driver, no help loading/unloading your luggage? Then you have come to the right place. The driver was on time but did not introduce herself and could not pull herself away from a phone call with an earpiece strategically propped on her face. In addition, we had to double back to pick up passengers that were miles away the opposite direction from the airport. Overall, safe driver but did not appreciate having my luggage pushed out of the back of the bus at the airport. Seriously? Some elderly passengers and others who may not have been able to lift scrambled to get their belongings. To add insult to injury , the driver turned on the charm when we arrived at airport after not saying a word most of the ride. Doubftul do over!

1  Thank Megan X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
powergiggs, Director of Sales at Tourwise Ltd. Private Tours, responded to this reviewResponded 14 December 2013

Thank you for your comments.
We fully appreciate all areas of any holiday make up for the overall enjoyment, so I am sorry to hear of your experience with our driver.
Please rest assured that your feedback has been taken seriously and will be used for the next training session as this is not what we expect from our drivers.
I thank you for giving us the chance to improve our overall service and hope you will travel with us again for your next visit to Jamaica
Mandy Sprague
Sales & Marketing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2013

The level of service that Tourwise provides for it's clientele are exceptionally well. The transfer is one aspect of itself because of the fact that the dispatch agents at the airport are very professional and very knowledgeable about the job. They ensure that once the guests clear immigration and custom, they are there to meet and greet every guest and also ensuring that the guest gets to the hotel safely. The US Airways Representative as well as the MLT Representative on the property of the Secrets Resort and Spa and the Sunset Beach Resort and Water Park are absolutely amazing. They ensure that all guests receive their general information about Jamaica at large and the hotel as well as departure information. I couldn't have chosen a better ground transportation handler other than Tourwise Limited. The best service that is offered is through Tourwise and on my next visit to Jamaica I will be using them as well as having the group that I will be traveling with, book with then as well because they give you value for money.

Thank Jahshawwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2013

I had arranged a return transfer from the Montego bay Airport to our hotel in Ocho Rios. The desk was easy to find at the airport "number 12" and the dispatchers there were really helpful, they walked us to our bus and ensured our luggage got on okay. The Driver is another story, I felt like I had known him for ages, he was really friendly "everybody in Jamaica is friendly Mon!", it really was one of the best decisions we ever made, the drive was entertaining in spite of being a little further than expected, and our Driver who was also like a tour guide showed us all the important spots while giving us a little Jamaican history. The history lesson was what actually lead us to arrange a tour with the company as they also sell a lot of tours (all across the Island). We did the popular Bob Marley Tour with our official guide "Hugh" there was no question that he couldn't answer and provided us with a wealth of information!! The tour was super great!! super super great!! A really good company, will be using them again next year!!!

Thank Giselle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2013

My wife and I booked a transfer with Tourwise. We called the office and the agent was very good. Ann-marie made sure she got all our details and gave us the time for our pick up.The Driver Mr. Black was on time and very helpful. He made us feel so comfortable and we could see that he was very professional and experienced. Our trip to the airport was very smooth and the car was very comfortable. My wife who works in customer service was very please at the level of service offered by Tourwise.

1  Thank Rodriques2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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