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“Reasonable.”

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ClubHotel Riu Ocho Rios
Ranked #8 of 35 Hotels in Ocho Rios
Amsterdam, The Netherlands
Level 6 Contributor
151 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Reasonable.”
Reviewed 14 June 2014

Full review at the bottom.

Summary:
Yay:
+ minibar
+ omelette station st.ann
+ lunch buffet mammee bay
+ safe
+ towelstowelstowels
+ good buffets
+ atm in sports bar (charges $6 per withdrawal. max withdrawal $200 and your card can charge you as well about €4 per withdrawal (mastercard))
+ sports bar 24/7 with some game systems (though the shooters were broken and you couldnt play dual on the racers) with 2 snooker tables
+ liquor dispenser on your room for a quick rum and coke
+ animation team
+ Jamaica
+ good mix of all kinds of people
+ few russians
+ kubi deluxe free wifi
+ few insects
+ no children at deluxe pool and active check of wristbands

Nay:
- the 'romantic' dinner service we didnt take but we saw a couple sitting there on the barren pergola and it was a sore eyes sight. better go to the adjacent bamboo blu restaurant.
- everything in room gets slightly damp
- no room service
- no candy in minibar
- everything in the room gets slightly damp. books, clothing, couch.
- feedback on complaints are resolved poorly
- it is a 90 to 120 minutes bus drive from montego bay airport
- hotel taxi service is $30 but $25 if you haggle. They are $5 at the roadside. (for ocho rios with return)
- americans with giant refill mugs
- low toilet with wobbly seat
- noisy elevator when room situated close to it

We stayed for approximately 6 nights at this resort on the deluxe side.
The main difference of the deluxe side and the normal side is that the deluxe part is for adults only. Something we actively book our resorts on.
There is more space around the pool, it is less busy around the bar and most of all less screaming children running around. There is also free wifi on this part. (kubi_deluxe)
In my opinion the extra we paid was worth it.

We had a seaside room at the 4th floor close to the elevator. This particular elevator makes a noise when used and you could hear it from your room. There was one room in between so i would guess the other people had it worse.

The view from the room was beautiful. You could view the pool and a bit of beach and a lot of sea. The balcony however has a high solid wall so when you sit on the balcony you are looking at this wall. You must be standing to enjoy the view. Some rooms had see-through fences and a bigger balcony. I would guess these rooms were for people staying with more than 2 persons in a room or maybe riu members; i don't know.
The balcony provides 2 chairs, a table with an ashtray and some lines for drying clothes or towels. The balcony door has a switch for the airco. Door open = airco off. Makes sense.

Because of the climate the air was high in moisture so the room often felt wet when sitting on the couch or walking on the floor. It is true that sometimes it smells funny. I guess mildew though i havent seen anything funky. Maybe the filter of the airco.

The minibar was stocked every 2 days and you have a liquor dispenser in your room. You can get ice somewhere around the middle of the ring of the hotel situation. 2 coke, 2 diet coke, 2 bigga orange, 4 redstripe beers, large bottle of water and some tonic or bitter lemons. No candy. :(

The room was okay. Sometimes the floor was slippery when on slippers. Perhaps it was sand or moist. The floor is stone/marble and has a 2 steps stair in it to the lower area of the television and couch.

Plenty of towels in the room. Sometimes an extra towel swan or heart. Good amenities. 2 soaps, 2 conditioners, 2 body creams and a shampoo dispenser.

Ironing board i used 3 times. Could be better. Was a bit wobbly and uneven. The flatiron was cracked by a previous visitor but it still worked.

Beds were 2x 140cm and in length maybe 210cm. (i'm 200cm and fitted on it)

Bathroom had a small toilet and a wobbly seat to what i'm accustomed to. The jacuzzi didn't work but the tub is not large enough to enjoy it anyways so we left it at that and didn't complain.

Food quality varies.
Staff quality varies.

The food at the breakfast buffet (st.ann) was good. Various and plenty. The omelette station woman was handling it like a boss. Be sure to tip the woman who makes you your omelette every day. (we didnt skip one of all our days) You can sit inside or outside.

The food at the lunch buffet (mammee bay) was also good. Various, tasty and plenty. Changing every day a bit. You can sit inside but it has no walls and a very open structure. Sometimes it is closed off (maybe around closing time) but when it is open you can sit on the outer ring with a nice beach and sea view.

The dinner we tried Tushima, Mandalay 2 times and Sir John. Reservation required since they have seating rounds.

At Tushima the sushi appetizer was nice. The main course i had tuna or salmon and it was overdone. No color, all grey. Tasty but dry. The desert i dont remember. Our overall feeling was a bit of disappointment. Staff was friendly. It wasn't busy. Maybe 3 tables total were occupied.

Mandalay was our best experience. It is buffet and you can start with sushi or tuna or egg rolls or a good crab salad. Main course varied from rice or noodle with various meats and fish spiced asian like. Good beef and fish or seet and sour chicken. Desert was assorted fruits like lychee, melon, starfruit and other. There were also some sesame chocolate balls or ice cream. Staff was a bit more serious. It was business varied over our 2 times we went. They have 4 seating rounds in stead of the 2 at the other restaurants.

Sir John we tried without a reservation. They told us to come around 21:15 and ask then if there was a spot left and there were a couple left so yeay. From the menu i took the rasta style fettucini. It was okay. A bit bland. For the main i had a beef and asked medium but it was very dry which was a shame of the nice piece of beef. (we had better at the lunch buffet) Staff was neutral. Special shoutout to the interior decorator. It was an ugly room because of the interior and the lighting.

Because of the dinner food quality we ate 2 times at the bamboo blu which is situated left from the resort if you walk down the beach. Expensive but very romantic and good food.

About the staff quality. They have a lot of staff so thats possibly why you encounter a variable quality.
The room maid was friendly and a bit invisible. She did a good job. We tipped sometimes a couple of $.
The minibar filler was even more invisible but he restocked every 2 days so yeay. No tips given.
The lifeguards where friendly and serious about people who were fooling around in the pool or being in the deluxe section without the golden wristband. No tips given.
The gardenkeepers were neutral. Sometimes they walked around the pool offering coconuts for a small tip. These you could refill at the bar. No tips given and no coconut ordered.
The bar personel at the pool were friendly and hard working. Providing you with another cocktail if you ran out of the other. They walk around the pool about every 30 minutes getting the cups and asking if you're alright and maybe want another drink. Tipped the best one at the last day.
The restaurant staff was either very friendly, neutral or a bit serious. Never a bad service. Only some food complaints.
The lobby personel was serious and in a couple of times not competent in solving complaints. We had the feeling complaints or questions were not registered in some way. We had a note to bring our hotel voucher to the lobby. So we did immediately. The next day we received the same note. So we called to complain about the second note and the service was that we would be called back but they didnt. Then the next person told us the voucher wasn't filed so that was a reason to complain again. They would call our travel agency to clear the voucher question and we never heard from it again.
When asking for the extended checkout you cna pay 50$ but had to ask the day of departure. The day of departure it wasn't available and there was no other option. They didn't have any power to really solve a problem or to feedback on the problems. We asked the name of the most seemingly uninterested person at the lobby and it was given as Tuouqoe (spoken as Toogay) Garrick. Could be Garrid or Garrict. She wrote a bit cuneiform.
The guy at the checkout was very friendly.

The beach has enough chairs and the water is nice and warm. There are some vendors but all are linked to the hotel services like the renova spa or the watersports company in the far right corner. There are some illegal operators with the jetlev water jetpack. They are not with the hotel and not certified to rent to tourists. They don't take into account the coral being damaged and such. At the legal watersports company you can rent unmotorised sailing boats or canoes or waterbikes. They also have excursions with the catamaran wich we used to get to dunn river falls $55 each.

The prices of losing your wristband or your towel card or safe key was a bit on the high side. Maybe thats normal but we never had it emphasized this way in all our other resort experiences. It's given immediately at the checkin. About 200$ or so for losing your wristband.

Room Tip: Seaside 4th floor and in the deluxe area for optimum success. If you have more to spend you can go f...
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  • Stayed June 2014, travelled as a couple
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Helpful?
4 Thank Jerry O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Oshawa, Canada
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 12 June 2014

Hello All

We just got back from Jamaica last night. We stayed at the Club Hotel RIU Ochos Rios from June 4 to 11 inclusive. WEATHER was GREAT - 31 TO 33 C Warm and breezy most days

PROS - Great wedding destination

The HOTEL rooms - Above average, ours was main floor a little noisy with carts and the sound carried into your room from the hallways but all in all, very nice and SUPER CLEAN. we recommend higher floors for great views and quiet. Safes in room using special key that can't be easily copied.

The BEACH - Very Good, some seaweed close to shore but nice white sand and soft plenty of lounge chairs and tree shade if preferred..........water warm but refreshing 27-29C

The FOOD - Variety and taste - Excellent ! No complaints as plenty to eat, as it was hard not to with the variety they offer. We loved Mexican night ! Servers were excellent always.

The DRINKS - Always plentiful and fast service. lots of watering holes throughout the resort

The STAFF & PEOPLE - Wonderful warm and polite and a little more laid back than us Canadians..............lots of smiles every day. "YA MON !"

ENTERTAINMENT TEAM - Very talented and active from 10AM until 10PM every day,. lots of activities and BINGO, Horseshoes, Aerobics and dancing etc.....
GROUNDS - Impeccable grooming, Good wedding gazebos and beautiful scenery for photo backdrops...........
DUNN'S RIVER FALLS EXCURSION - Take a TAXI to the site 2-1/2 kilometers away and pay the $15 U.S each to get in and take the falls tour by yourselves or hire a tour guide there, lots to choose from. The excursion for snorkeling was not worth the extra cost as the reefs are damaged and brown with only very limited very small fish to be seen......... The Falls are wonderful and the water refreshing and clean under a forest canopy all the way up.......

CONS-

FAMILY side of the resort POOL - Too SMALL for the people load.
ADULT's ONLY side was NOT accessible to us on the family side even if over 18..
INTERNET -Family side only 90 minutes per day, consecutively, if you start, you lose any left over time per day if you stop.
ADULT side - Unlimited daily.
TRANSPORTATION from Montego Bay Airport was 1 hour 45 minutes to the resort due to an unwanted stop 20 minutes from the airport. The return trip was 1 hour and 15 minutes.

We were in a group of 40 or so for the wedding and we had a wonderful time together at this resort.
It was all Good "YA MON !" We will definitely go back again !

Room Tip: Take the TAXI to Dunn's River falls - pay the $15 U.S admission at the site take higher than ma...
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  • Stayed June 2014, travelled with friends
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Helpful?
13 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, Louisiana
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 11 June 2014

This was my second stay at this property but the first time on the "Adult Only" side. Even though it rained every day of my trip, this was my best visit to Jamaica so far. The staff here is amazing...especially Shawn in the main dining room. His attention to detail and anticipation of your needs were exceptional! I love that local dishes were served at all meals. The room accommodations were really nice and the bathtub was one of my favorite spots. Almost like having a spa in your room. I would suggest this property for anyone wanting the Ocho Rios area. It was actually a business trip for me but I managed to get a little vacation in too.

  • Stayed May 2014, travelled on business
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Helpful?
6 Thank Lchop767
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
Level 4 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 June 2014

Just to say that we have just got back on the 8th June after a fantastic 2 week stay. Please "DO NOT" believe all the bad reviews you hear about this place as we found them all to be FALSE. Let me give you a brief run down on how WE rated our stay and how WE found the hotel.

TRANSFER: About 80 mins from the airport and a very smooth ride, there in no time.

OUR REP "Pauline": Well what can we say apart from "WOW", what a laugh she is. She made the start to our holiday with her typical Jamaican touch, she is "VERY" loud, but soooo funny with it. She tells you ALL you need to know about the island and where to go and not to go and she is NOT just trying to sell you things, she does genuinely care about her guests.

ARRIVAL: Speedy check (Adult only side) and very nice and polite staff (Not what you have read before), they will do anything for you.

ROOM: We stayed in the deluxe side in room 1239, which was a lovely, spacious, clean room, but we did have a palm tree as a partial view from the balcony, but did not mind this. The front desk called us every couple of days to check all was ok with our stay (Which it was), and I did mention the "Palm tree" view and was told "If we were not happy, then we could have a room upgrade "Free of charge" if we liked, but we were happy to stay there in that room.

POOLS: We had the adult only pool with the swim up bar and infinity pool and were not disappointed. The pool was kept clean all day and every day and you could get any sunbed you wanted at any time you wanted "NO RUSH".

BEACH: "WOW" "WOW "WOW", total paradise and so clean. The sea is sooooo warm and clear and again, you don't have to rush for beds as there was always plenty.

RESTURANTS: All to a very good standard, and if you cant find anything you like then sorry, your not telling the truth. The "Buffet" was brilliant with loads to choose from, the "Steakhouse" was to die for (Went 3 times) and a must is the "Ribeye", the Asian was our least favourite which was a slight disappointment as we were looking forward to that and the "Sir Richard" was excellent.

JERK HUT: "FANTASTC", we ate here EVERY day and sometimes twice, and its only a 2 min walk on the beach from the deluxe side, well well worth the visit as the taste was amazing.

STAFF: We had read some BAD reports about the staff but they ARE ALL UNTRUE. You have never met more happy, polite, friendly people in your life, who just walk round or serve you saying "YER MON" and "NO PROBLEM", we never met a bad one in all our stay.

TIPS: Never feel pressed into giving tips, as we had read that you "MUST" tip all the time, but we didn't and never got any less thought of.

OVERALL HOLIDAY: We would just like to say a BIG thank you to ALL the hard working staff out there who give it there all to make your stay so memorable, yes they are never going to win "Britain's got talent" but they ALL have a heart of gold which is worth a lot more when they do there shows, and behind the bars they always make you smile. "IF YOU ONLY LIVE ONCE, THEN LIVE IT HERE". This write up has come from a couple in their 40's if it helps as you do get a lot of other people complaining.

Room Tip: Book a room in the deluxe side if you are traveling as a couple and make it a high floor for a bette...
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  • Stayed May 2014, travelled as a couple
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Helpful?
20 Thank richardadele
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 June 2014 via mobile

This is a mid range all-inclusive with two nice pools, slightly above average food, a great staff and nice beach front. This is not a high luxury resort but is very clean and comfortable. They have an area set aside for couples only. Book restaurants early to make sure you get reservations.

Stayed June 2014
Helpful?
1 Thank Pulte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 June 2014

stayed here from 18th may till the 1st June arrived to find a few things had changed but that did not bother us .we meet some of the staff from the last time we were here and welcomed back with open arms our room was very clean. food was as good as ever, we were looked after at night by Fernando and Franklyn,; and in the day time by Marvin,, the evening entertainment was fantastic ,some of the shows have changed from the last time we were here which was 2012, which we enjoyed, our rep Pauline was still there and we was pleased to see each other ,she is worth her weight in gold and her welcome meeting are always good and funny, we will be returning next year to see all our friends.

Room Tip: we stopped in room 3303 it was nice and quiet witch is what we asked for.
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  • Stayed May 2014, travelled as a couple
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Helpful?
Thank pamela s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 June 2014

This was probably the best holiday I have ever been on. The staff were friendly, the food was incredible (and sooo much of it) and every aspect was well organised and stress free. My partner and I stayed for 2 weeks in January 2013 and couldn't fault it. It really was the ultimate Caribbean dream. It was our first holiday together and we definitely plan on going back. The rooms were clean and fridge topped up regularly and although it did rain for a couple of days the weather the rest of the time was fab! We went on 3 trips organised by the hotel, the Bob Marley Tour, Dunns River Falls and Swimming with Dolphins. Would highly recommend all 3. Love love love!

  • Stayed January 2014, travelled as a couple
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Helpful?
7 Thank NatalieT89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Ocho Rios

Property: ClubHotel Riu Ocho Rios
Address: | Mammee Bay - St.Ann, Ocho Rios, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#7 Romantic Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — ClubHotel Riu Ocho Rios 3.5*
Number of rooms: 856
Official Description (provided by the hotel):
Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rio Ocho Rios
Club Hotel Riu Ocho Rios
Rui Ocho Rios
ClubHotel Riu Ocho Rios Jamaica

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