Full review at the bottom.
+ omelette station st.ann
+ lunch buffet mammee bay
+ good buffets
+ atm in sports bar (charges $6 per withdrawal. max withdrawal $200 and your card can charge you as well about €4 per withdrawal (mastercard))
+ sports bar 24/7 with some game systems (though the shooters were broken and you couldnt play dual on the racers) with 2 snooker tables
+ liquor dispenser on your room for a quick rum and coke
+ animation team
+ good mix of all kinds of people
+ few russians
+ kubi deluxe free wifi
+ few insects
+ no children at deluxe pool and active check of wristbands
- the 'romantic' dinner service we didnt take but we saw a couple sitting there on the barren pergola and it was a sore eyes sight. better go to the adjacent bamboo blu restaurant.
- everything in room gets slightly damp
- no room service
- no candy in minibar
- everything in the room gets slightly damp. books, clothing, couch.
- feedback on complaints are resolved poorly
- it is a 90 to 120 minutes bus drive from montego bay airport
- hotel taxi service is $30 but $25 if you haggle. They are $5 at the roadside. (for ocho rios with return)
- americans with giant refill mugs
- low toilet with wobbly seat
- noisy elevator when room situated close to it
We stayed for approximately 6 nights at this resort on the deluxe side.
The main difference of the deluxe side and the normal side is that the deluxe part is for adults only. Something we actively book our resorts on.
There is more space around the pool, it is less busy around the bar and most of all less screaming children running around. There is also free wifi on this part. (kubi_deluxe)
In my opinion the extra we paid was worth it.
We had a seaside room at the 4th floor close to the elevator. This particular elevator makes a noise when used and you could hear it from your room. There was one room in between so i would guess the other people had it worse.
The view from the room was beautiful. You could view the pool and a bit of beach and a lot of sea. The balcony however has a high solid wall so when you sit on the balcony you are looking at this wall. You must be standing to enjoy the view. Some rooms had see-through fences and a bigger balcony. I would guess these rooms were for people staying with more than 2 persons in a room or maybe riu members; i don't know.
The balcony provides 2 chairs, a table with an ashtray and some lines for drying clothes or towels. The balcony door has a switch for the airco. Door open = airco off. Makes sense.
Because of the climate the air was high in moisture so the room often felt wet when sitting on the couch or walking on the floor. It is true that sometimes it smells funny. I guess mildew though i havent seen anything funky. Maybe the filter of the airco.
The minibar was stocked every 2 days and you have a liquor dispenser in your room. You can get ice somewhere around the middle of the ring of the hotel situation. 2 coke, 2 diet coke, 2 bigga orange, 4 redstripe beers, large bottle of water and some tonic or bitter lemons. No candy. :(
The room was okay. Sometimes the floor was slippery when on slippers. Perhaps it was sand or moist. The floor is stone/marble and has a 2 steps stair in it to the lower area of the television and couch.
Plenty of towels in the room. Sometimes an extra towel swan or heart. Good amenities. 2 soaps, 2 conditioners, 2 body creams and a shampoo dispenser.
Ironing board i used 3 times. Could be better. Was a bit wobbly and uneven. The flatiron was cracked by a previous visitor but it still worked.
Beds were 2x 140cm and in length maybe 210cm. (i'm 200cm and fitted on it)
Bathroom had a small toilet and a wobbly seat to what i'm accustomed to. The jacuzzi didn't work but the tub is not large enough to enjoy it anyways so we left it at that and didn't complain.
Food quality varies.
Staff quality varies.
The food at the breakfast buffet (st.ann) was good. Various and plenty. The omelette station woman was handling it like a boss. Be sure to tip the woman who makes you your omelette every day. (we didnt skip one of all our days) You can sit inside or outside.
The food at the lunch buffet (mammee bay) was also good. Various, tasty and plenty. Changing every day a bit. You can sit inside but it has no walls and a very open structure. Sometimes it is closed off (maybe around closing time) but when it is open you can sit on the outer ring with a nice beach and sea view.
The dinner we tried Tushima, Mandalay 2 times and Sir John. Reservation required since they have seating rounds.
At Tushima the sushi appetizer was nice. The main course i had tuna or salmon and it was overdone. No color, all grey. Tasty but dry. The desert i dont remember. Our overall feeling was a bit of disappointment. Staff was friendly. It wasn't busy. Maybe 3 tables total were occupied.
Mandalay was our best experience. It is buffet and you can start with sushi or tuna or egg rolls or a good crab salad. Main course varied from rice or noodle with various meats and fish spiced asian like. Good beef and fish or seet and sour chicken. Desert was assorted fruits like lychee, melon, starfruit and other. There were also some sesame chocolate balls or ice cream. Staff was a bit more serious. It was business varied over our 2 times we went. They have 4 seating rounds in stead of the 2 at the other restaurants.
Sir John we tried without a reservation. They told us to come around 21:15 and ask then if there was a spot left and there were a couple left so yeay. From the menu i took the rasta style fettucini. It was okay. A bit bland. For the main i had a beef and asked medium but it was very dry which was a shame of the nice piece of beef. (we had better at the lunch buffet) Staff was neutral. Special shoutout to the interior decorator. It was an ugly room because of the interior and the lighting.
Because of the dinner food quality we ate 2 times at the bamboo blu which is situated left from the resort if you walk down the beach. Expensive but very romantic and good food.
About the staff quality. They have a lot of staff so thats possibly why you encounter a variable quality.
The room maid was friendly and a bit invisible. She did a good job. We tipped sometimes a couple of $.
The minibar filler was even more invisible but he restocked every 2 days so yeay. No tips given.
The lifeguards where friendly and serious about people who were fooling around in the pool or being in the deluxe section without the golden wristband. No tips given.
The gardenkeepers were neutral. Sometimes they walked around the pool offering coconuts for a small tip. These you could refill at the bar. No tips given and no coconut ordered.
The bar personel at the pool were friendly and hard working. Providing you with another cocktail if you ran out of the other. They walk around the pool about every 30 minutes getting the cups and asking if you're alright and maybe want another drink. Tipped the best one at the last day.
The restaurant staff was either very friendly, neutral or a bit serious. Never a bad service. Only some food complaints.
The lobby personel was serious and in a couple of times not competent in solving complaints. We had the feeling complaints or questions were not registered in some way. We had a note to bring our hotel voucher to the lobby. So we did immediately. The next day we received the same note. So we called to complain about the second note and the service was that we would be called back but they didnt. Then the next person told us the voucher wasn't filed so that was a reason to complain again. They would call our travel agency to clear the voucher question and we never heard from it again.
When asking for the extended checkout you cna pay 50$ but had to ask the day of departure. The day of departure it wasn't available and there was no other option. They didn't have any power to really solve a problem or to feedback on the problems. We asked the name of the most seemingly uninterested person at the lobby and it was given as Tuouqoe (spoken as Toogay) Garrick. Could be Garrid or Garrict. She wrote a bit cuneiform.
The guy at the checkout was very friendly.
The beach has enough chairs and the water is nice and warm. There are some vendors but all are linked to the hotel services like the renova spa or the watersports company in the far right corner. There are some illegal operators with the jetlev water jetpack. They are not with the hotel and not certified to rent to tourists. They don't take into account the coral being damaged and such. At the legal watersports company you can rent unmotorised sailing boats or canoes or waterbikes. They also have excursions with the catamaran wich we used to get to dunn river falls $55 each.
The prices of losing your wristband or your towel card or safe key was a bit on the high side. Maybe thats normal but we never had it emphasized this way in all our other resort experiences. It's given immediately at the checkin. About 200$ or so for losing your wristband.
- Official Description (provided by the hotel):
- Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Hotel Ocho Rios
- Riu Ocho Rios Jamaica
- Riu Ochos Rios
- Rio Ocho Rios
- Club Hotel Riu Ocho Rios
- Rui Ocho Rios
- ClubHotel Riu Ocho Rios Jamaica