+= front counter staff. They were amazing. We attended a wedding May 26th, 2014 and had to change our room because we had a cement wall on our balcony and couldn't see the ocean. Rooms are large and well maintained. The view was amazing and the ocean was steps away. The beach was clean and well maintained and they had ample "FREE' activities. The Jerk Chicken hut on the beach was a great addition. Hotel is clean and not too outdated. Bars were good. The evening shows were very nice and great to watch. The entertainment staff was very energetic. The stores on site were well priced for a resort and the hours were great. Pools were great and clean.
-= staff always on their phone hard to get their attention when you need something. mixed up our a la carte reservation twice. When trying to straighten it out restaurant staff were rude and unhelpful as well as the restaurant reservation desk. They argued with us for 10 minutes. I don't pay $3000. + to be argued with and treated disrespectfully. If you don't want to be in customer service and fix minor problems then change jobs.
The a la carte restaurants are BUFFET...a first for me in an all inclusive. again...I'm fine with breakfast and there being buffet at lunch and 1 restaurant at supper. I'm not ok with having the a la carte buffet so they can recycle the food as buffets do. At the Chinese buffet they ran out of plume sauce (again a - of a buffet) Manger told a staff member to put some more out and he argued with her saying he was too busy. We waited for 10 minutes until someone decided to put some out. The food quality was fair to ok. Sports bar was lacking in 24 hour snack food. nachos and popcorn only.
I had been told to be very careful in Jamaica with our valuables and $$$. Thankfully we had no issues.
- Official Description (provided by the hotel):
- Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Hotel Ocho Rios
- Riu Ocho Rios Jamaica
- Riu Ochos Rios
- Rio Ocho Rios
- Club Hotel Riu Ocho Rios
- Rui Ocho Rios
- ClubHotel Riu Ocho Rios Jamaica