Front Desk: Arrived at the front desk and waited at the deluxe line to be checked but ignored until We complained to supervisor Ann Marie who seems to be the only front desk personnel that can get anything done. When Refrigerator and TV in the room did not work, nobody could get them working until we complained to Sup. Ann Marie who got them working within 30 minutes of complaint, then she called back to make sure we were happy . She need to be made a manager. Then there is Mr. Richard at the front desk who cater only to female guest at his leisure.
Rooms: The room was carefully cleaned by Mrs. Clark everyday to our delight, we have to find a way to bring her to the USA to work for us. The adult area of all inclusive side of the hotel was great. Restaurants: eat your breakfast at the lady making the omelet is fantastic. The Japanese restaurant chef was very exotic precise.
Entertainment: The nightly entertainment and band were very entertaining, but will prefer they play till midnight….ended too early..we wanted more.
Beach: need more jerk Chicken on the beach……but the Chicken were delicious. You can get the same chicken for lunch at the Mamme restaurant for lunch but you will have to leave the beach area. The WIFI needs attention but it works when it counts. The staff made the hotel and many were up to the task. If you ever have any issue talk to the front desk better yet ask for Sup. Ann Marie she has a professional and American work ethic.
- Official Description (provided by the hotel):
- Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Visa, Diners ... more less
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- Also Known As:
- Riu Hotel Ocho Rios
- Riu Ocho Rios Jamaica
- Riu Ochos Rios
- Rio Ocho Rios
- Club Hotel Riu Ocho Rios
- Rui Ocho Rios
- ClubHotel Riu Ocho Rios Jamaica