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“Poor service”

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ClubHotel Riu Ocho Rios
Ranked #8 of 35 Hotels in Ocho Rios
Reviewed 7 August 2014

Room was not bad cleaning staff was average front desk was terrible no service at all. Called back from airport to get my truck keys that I forgot in the room sent to my home in canada they were rude and hung up on me. Would not go back again

  • Stayed: February 2014
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3  Thank Seabrease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,052 - 3,058 of 8,809 reviews

Reviewed 7 August 2014

One of the highlights of my trip to Jamaica was the service I received from Keldon Bell at Scuba Caribe at the Rui in Ocho Rios. He was energetic, knowledgable, fun and extremely helpful to me and the group I came with. We did not have a good experience at the ClubHotel Riu so to cross paths with Keldon was such a pleasant surprise! Being able to enjoy our time on the water with such a wonderful guide really helped make our trip extra special. Scuba Caribe is lucky to have Keldon Bell on their team!!

  • Stayed: August 2014, travelled with friends
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1  Thank Elissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

what more could you ask for.
Great Staff and great food and drinks with optics in the bedroom just like your own bar consisting of rum and whiskey.
You feel really safe in the hotel complex and when you take any trips out they look after you.
I did riding in the sea on horse back and my husband did the blue mountain trip on a bike. we are did Dunns Falls which is a must

  • Stayed: September 2013, travelled as a couple
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4  Thank carolebooty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2014 via mobile

First time to Jamaica! This place was nice. The staff was very friendly. The front desk was excellent. They asked why were visiting Jamaica & we told them for our 25 year anniversary. They upgraded our room to the adult only side. We will come back.

  • Stayed: August 2014
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6  Thank mammaclingman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

We could not have been happier with our choice to stay at the Riu. The staff was as friendly as if we were family, from the front desk to the cleaning crew. The hotel was clean and classy, and the food was excellent. The selection of the buffet-style breakfasts and dinner made sure there was something for everyone. Their jerk chicken and curried goat was amazing! The beaches were clean and not overly crowded and we always had access to where we wanted to go. The servers in the dining hall were so incredibly friendly and courteous that we made sure we sat down in their section every meal. They treated us as if we were a long-time friend. They always had shuttles going into town, and the front desk was very helpful with all of our questions and requests. Overall we had no complaints whatsoever. Even the nighttime entertainment was top-notch!

  • Stayed: November 2013, travelled as a couple
    • Sleep Quality
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8  Thank Daniel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014 via mobile

Ok.. went last year had roaches in room and others wanted to go back this year. Well the roach problem was gone but the food was boring and typical American with little Jamaican food. My husband brought food from outside and only ate twice at the hotel. Beach was the best part. Not much for vegetarians. We had 30 or more in our group so we met everyday at the beach and ate mangoes we brought from off property. Not the most welcoming staff on both trips especially at front desk.

Stayed: July 2014, travelled with family
5  Thank Jennifer F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

Front Desk: Arrived at the front desk and waited at the deluxe line to be checked but ignored until We complained to supervisor Ann Marie who seems to be the only front desk personnel that can get anything done. When Refrigerator and TV in the room did not work, nobody could get them working until we complained to Sup. Ann Marie who got them working within 30 minutes of complaint, then she called back to make sure we were happy . She need to be made a manager. Then there is Mr. Richard at the front desk who cater only to female guest at his leisure.
Rooms: The room was carefully cleaned by Mrs. Clark everyday to our delight, we have to find a way to bring her to the USA to work for us. The adult area of all inclusive side of the hotel was great. Restaurants: eat your breakfast at the lady making the omelet is fantastic. The Japanese restaurant chef was very exotic precise.
Entertainment: The nightly entertainment and band were very entertaining, but will prefer they play till midnight….ended too early..we wanted more.
Beach: need more jerk Chicken on the beach……but the Chicken were delicious. You can get the same chicken for lunch at the Mamme restaurant for lunch but you will have to leave the beach area. The WIFI needs attention but it works when it counts. The staff made the hotel and many were up to the task. If you ever have any issue talk to the front desk better yet ask for Sup. Ann Marie she has a professional and American work ethic.

Room Tip: Make sure you are in the adult section and your room face the pool area then you are assured you wil...
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Michael15115x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Ocho Rios

Address: | Mammee Bay - St.Ann, Ocho Rios, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Top resorts Hotel in Ocho Rios
#7 Romantic Hotel in Ocho Rios
#8 On the Beach Hotel in Ocho Rios
#8 Spa Hotel in Ocho Rios
Price Range: £166 - £288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel Riu Ocho Rios 3.5*
Number of rooms: 856
Official Description (provided by the hotel):
Situated in northern Jamaica, on the beachfront. Two 6-storey buildings and one 5-storey building. Surrounded by 90,000 m2 / 107,000 sq. Yards of lush gardens. Complimentary sun loungers on the beach. 10 Km / 6.2 Miles to Ocho Rios. 4 Km / 2.5 Miles from various shops. 105 Km / 65 miles to Montego Bay airport. 600 M / 1,970 ft. From a bus stop. Credit cards accepted: MasterCard, Visa, Diners ... more   less 
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Also Known As:
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rio Ocho Rios
Club Hotel Riu Ocho Rios
Rui Ocho Rios
ClubHotel Riu Ocho Rios Jamaica

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