I am a Jamaican who responded to an advertisement of a 'special'.
On June 7, 2011 I made a reservation for the night of June 25, 2011. They immediately charged my c/card for two night. I pointed out that it was a single night, and one night was reversed.
Last Saturday [June 11, 2011] I found out that I had to attend a wedding in Florida. I immediately contacted The Palms, explained , cancelled the reservation, and request a refund. This is now Friday, June 17, 2011 and I cannot get back my money. Despite threats of legal action etc.
Very unethical, unprofessional behavour by the staff. The owners are off the Island [so I have been told].
The bottom line I cannot seem to get back my money. Customer service is non existent !!!!
Buyer be aware !!!!!!
- Official Description (provided by the hotel):
- Negril Palms Hotel is an intimate, tropical hideaway perfect for couples, families and singles, and centrally located on the world famous 7 mile beach in Negril. Negril Palms is just a short walking distance from all of Negril's well known beach attractions and entertainment hot-spots. ... more less
- Reservation Options:
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- Also Known As:
- The Palms Hotel Negril
- Palms Hotel Negril