We really enjoyed our quick weekend get away at Rockhouse Hotel. It was our first time in Jamaica and I would absolutely return to both the country and this hotel.
This hotel is what I think all boutique hotels probably aspire to be, but mostly fail. My main concerns/complaints in boutique hotels are 1) terrible service/untrained or just disinterested staff, 2) cheap/poor quality construction materials so you feel like the hotel is a battered Ikea showroom 3) lack of cleanliness. Rockhouse suffered from NONE of these typical shortcomings. They have all of this worked out and they get it RIGHT! You feel the care of the owners and the staff in every detail, it's impressive. A cool, chic hotel vision well executed.
Rockhouse staff were all efficient & warmly courteous, from front desk, to the restaurant, to the pool, to the housekeeping staff.
We spent 2 nights in the least expensive room, a standard room, and the room itself was well designed, immaculately clean from the linens and towels to the bathroom tile to the furniture - everything was spotless (my dust and mould allergies make me very aware of cleanliness in hotels), the bathroom products are all aromatherapy and natural and very nice to use (I'm also allergic to chemical fragrances). The room has no glass, the windows are wood louvre windows with mosquito screens which I like because I never use AC (it triggers me allergies plus I find it unpleasant). BUT - the open quality of the rooms mean that you can hear your neighbors. So unfortunately we checked in on a Saturday evening and after a lovely dinner were ready to get a good nights sleep - our weekend was purely for rest & relaxation. Unfortunately, the people in the rooms below us were wanting to "party". Lots of loud chatter, smoke would waft up into our room, plus now everyone has a smart phone and a tablet it's possible to play really crappy quality music from your handheld device, which our neighbors proceeded to do. So, I was woken up by really tinny sounding music. This went on btw 10.30-11.15pm until I finally decided to call front desk and complain, and they fixed the situation by coming to the room and asking the people to turn off their music. Which was a relief and then all was quiet. The following night was Sunday and those party people had checked out, so we slept well at night, but then were forced out of our room by a couple beneath our room who played Michael Jackson, Whitney Houston etc from an iPad starting at 7.30am.
So, I decided to upgrade us for our 3rd and final night to a studio room. It was much quieter in this building. No-one played music, no-one was smoking (or at least if they were it didn't waft into our room) plus there was not a path or thoroughfare right next to our room so we didn't hear people walking past and talking. Big improvement. The rooms were also larger with a lovely ocean view and 2 balconies.
One thing about the studio room - I think the mattress might have been slightly older than in the standard room, cause it had a bit of a sag in the middle, and it killed my back. Mattress firmness is such a personal thing, but I just want anyone else who has a bad back to know the mattresses are all soft/medium firm, definitely not firm. This is an issue for my neck, but then if you add a centre sag, it's a real problem, i tossed and turned the whole night and woke up in quite a lot of discomfort until I could go do some pilates and stretch my back out. If I had been staying longer I would have asked if they can put a hard wooden board under the mattress - this solution absolutely firms up a mattress with a sagging/sloping middle, or a too soft mattress, some hotels offer this, but not all, as we checked out that day I did not get a chance to ask if Rockhouse can do this. I hope so - cause I actually really want to stay there again - everything was perfect except for the noisy neighbors in room 34 (luck of the draw really) and the sloping/saggy mattress in room 27.
The food was delicious, we ate all our meals on the property (we tried to venture off to 3 Dives but it was closed every time we walked there!).
The spa was lovely, beautifully designed and the staff were all very nice. I had a fantastic foot massage from Sharika.
The pool area is spectacular, we spent all day every day under an umbrella just reading and swimming. The ocean is warm, safe, gorgeous - there;s stairs and ladders on the cliffs to get down into the water, reminds me of bits of Sth France (around Port La Galere).
Chic, well designed, well considered, at all room levels/price points. Super clean. Great staff. Nice bathroom products (they give you aloe lotion - excellent touch, thoughtful detail). Great food.
Bummer about this music/noise issue in the Standard/Deluxe Standard/Studio Rooms. Maybe the property could enforce a "no playing music" rule in the rooms? This wouldn't be necessary for the villas as they are all detached and don't really have close neighbors to disturb, but in the small rooms it could make a big difference. No-one should have to go to sleep and wake up to someone else's playlist pushing out of a tinny handheld device.
- Official Description (provided by the hotel):
- Rockhouse is a boutique hotel stretching across the cliffs of Pristine Cove. Nestled amongst eight acres of tropical lush gardens, thatched roofed villas are perched on the water's edge. Guests swim in the sixty foot horizon pool or take the stairs carved into the rock down to the cove for snorkeling on the reef. Home to two award winning restaurants - the Rockhouse Restaurant & Bar and the Pushcart Restaurant & Rum Bar. The renowned Rockhouse Spa has a philosophy that is a simple, holistic approach to well-being, health and happiness. Spa treatments are undertaken "on-the-rocks" in the cliff-edge Massage Cabana or at the eight room garden spa. Yoga classes are offered daily overlooking the sea.Consistently ranked one of the top resorts in the Caribbean, the Rockhouse won the Caribbean's Leading Boutique Hotel 2014 and Jamaica's Leading Spa 2014 at the World Travel Awards. In addition, the Rockhouse was also voted the No. 1 "Best Value Hotel in the Caribbean" in Travel + Leisure's "World's Best Value Awards" and included in Conde Naste Traveler's Readers Choice list of "Best in the World". ... more less
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- Also Known As:
- Rockhouse Hotel Negril
- Rock House Jamaica
- Rockhouse Jamaica
- Rockhouse Hotel Jamaica