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“So want to go back”
Review of Couples Negril

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Couples Negril
Ranked #8 of 80 Hotels in Negril
Certificate of Excellence
Reviewed 9 April 2011

I loved the ppl and the food! We got married on the beach and went snorkling it was wounderfull

  • Stayed: May 2010, travelled as a couple
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Thank lovensun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,610 - 2,616 of 4,364 reviews

Reviewed 8 April 2011

This is the second time we have been and loved it more than last time (mainly due to the weather, we went earlier this time) I have been to many 5* placesbut have never known such a wonderful group of staff, friendly, funny, always willing to help, nothing is too much trouble. tennyson at the bar is, well words cannot explain but even if i went to the bar on my own always made me feel at ease and not actually on my own....
Can't wait to go back

Karen as i said you've done well 10 out of 10

Room Tip: The Loyalty program is fantastic,
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  • Stayed: March 2011, travelled as a couple
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1  Thank Dawnie03_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2011

This resort catores to couples. The experience was wonderful. You pay one price and do not have to worry about anything. You do not have to tip and they actually say that they can not accept it. You are treated like royalty. It is nice to go away and not have to worry about anything. The food and service were exceptional. Nice to reconnect with my husband after 17 years of marriage. We went down for my sisters gorgious wedding. We did the snorkling as well as the glass bottom boat ride both were fun. The pool and beach are wonderful. We also did the shopping trip into Nigril we were disappointed as we were not able to buy from local venders. This was not really worth the time. They have the same stuff on the beach for the same prices. The sun sets are spectacular. I can not say enough about this resort. We will return!!!!

  • Stayed: April 2011, travelled as a couple
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1  Thank charlestonvacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2011

The trip was amazing. All the staff friendly. Kay-Ann, one of the servers on the beach was incredible. Ava, the activities coordinator was awesome. Felt very safe, security was excellent. The beach vendors were entertaining, especially Andre, the cigarette, cigar man. They did not harrass you, you would go to them if you wanted something. Everything was just beautiful. Cannot wait to return.

  • Stayed: March 2011, travelled with friends
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1  Thank joanne55Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2011

This was our first trip to Jamaica and our first but definitely not last trip to Couples Negril!
This is a 4 star resort with 5 star service and food! The entire property is spotlessly clean, including the public areas and especially the washrooms. Our room was large, cheery and never had any issues with towels etc. TV, mini bar and I-Pod docking station all great. Little things like an ironing board, iron and an umbrella in your room don’t seem like much until you need them!
The staff all have the same attitude and that is friendly and helpful to a fault! They could not do enough for you and always took the time to make sure you were enjoying yourself. It is hard to single any one person out as they are all so good but a special shout out to Carlos! There are lots of activities to do but no one pressures you if you don’t want to participate. This was the only resort we have ever been to where you could leave your beach bag and towel on your lounger, leave for a couple of hours and come back to find everything as you left it. There was always chairs available so no need to get up early and mark your spot! The “red flag” service on the beach was wonderful, makes you feel very spoiled. Free Internet Café was very handy as it enabled us to keep touch with our kids/family at home.
The food was amazing every single day. The only problem with it? There was so much great food to try but too full to try it all! It did not matter if you ate in the buffet or one of the restaurants, the food was excellent with a variety of choices. The bar tenders are quick, friendly and seem to know every drink known to mankind.
This was the perfect vacation and can’t wait to go back for more!

  • Stayed: March 2011, travelled as a couple
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4  Thank mahuntley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2011

First time at an All-In and LOVED IT!!! Great food-rack of lamb, lots of seafood, tenderloin-all seasoned to perfection. Good strong drinks-Franklin's Mexican Desserts at the swim up bar were the Best!!! Thanks to Latoya too for keeping our glasses filed on the beach. The flag service on the beach was great!! Floats on every lounge chair nice touch. Cat ride out to swim through caves Big Fun thanks to Vera. Para sailing was nice, too. Walking fast when we got there but, by the end, had my swagger on nice & slow. Tree house massage a must!
Went to YS Falls & the water felt amazing!! Zipped over the falls, too!! Can't wait to go back next year!!

  • Stayed: March 2011, travelled as a couple
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2  Thank fleurdelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2011

My wife and I stayed at Couples Negril resort as part of my sister's 50th birthday celebration as an 8 person party. There were a large number of issues with the service and the resort. I wanted to detail them below and sent this letter to the hotel to ask for their response to this:

1. We were told we would be upgraded to a beachfront room due to the issue in booking so we paid 7 nights though we only stayed 6 nights. Unfortunately we did not get an upgrade - we were still in a room facing the garden. In fact we were put in a room VERY far from the rest of our party and nothing was done to remedy this when I pointed it out to the staff.

2. Although we paid for an all inclusive resort with tons of activities, we were not allowed to do the activities except on the first day of our stay.
- much of this was due to inclement weather, but we were not allowed to use the hobie cat sailboats even the first day - the staff refused to let us without taking a course even though I have sailed before.

3. Certainly the weather is not your fault, but the lack of service and activities during the weather was.
- rooms were not cleaned
- mini bar was not stocked
- towels and toilet paper were not replenished
- the rooms were all dripping on the walls and ceiling with moisture as the AC didnt work, nothing could be dried
- all indoor activities were also cancelled (tie-dye shirts, jewelry seminar, etc)
- staff knew nothing when we asked, no apologies were made for any lapse in service, and staff was generally rude - especially the waitresses.
- generator was broken only at our resort (we talked guests from other resorts and theirs was working) so we had poor service. The engineer was getting drunk in the bar instead of fixing the generator
- despite all these issues, the wait staff in the only open restaurant had the nerve to suggest I was required to wear a formal shirt with sleeves to dine there even though women were allowed to wear tank tops - I apparently was not. Paying $400 per night for an all inclusive where we couldn't do anything and then on top of it they refused to let me dine in the only restaurant open? Ridiculous.
- you ran out of alcohol nightly.
- Although there were 4 open 2 person tables at the LyChee restuarant, we were told they would not seat us there. Quote from your seating host: "Those tables are only available because no one is sitting there." Yes - that is the definition of available. We told her so. They still refused to seat us there and made us wait for 45 minutes, before they finally indeed did seat us at those 4 tables. In the meantime, they seated 3 other couples at other tables. The wait is inexcusable.
- At every restuarant for dinner, it took 2-3 hours to serve us. You seem ill-equipped to handle simple orders.

4. As a general note - your resort has too many rules and this really detracts from guest enjoyment
- Have to wear formal clothing in your one restuarant
- Have to wear shirts with sleeves in the buffet area
- Have to bring towels from room and exchange at the beach
- Have to take a lesson before renting the hobie cats even if you know how to sail

The only positive note was that a very few select staff were actually quite nice and helpful - mainly Sheldon, Nana, and Zandrie. They were all extremely friendly and helpful, but even saying that - they were not organizing any activities at a time when they should have done so - they mainly just chatted with everyone. Any of the fun couples games etc could have been arranged and organized during the storms inside the main rooms... something to take everyone's minds off the storms.

Overall, it seems your resort was ill-prepared to handle a storm. What would happen if there was actually a major disaster like a hurricane? Even without the storm your service level was poor and your resort was laden with too many burdensome rules.

In the end at checkout - nothing was done for us. No discount offered nor even any apology from the hotel. Inconceivable lapse in service.

This really left me with a poor impression of your resort. What do you plan to do about it? Anything at all?
I would like to discuss with Couples Senior Management. Please forward my email to them and CC to me so that I can follow up with them about this.
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The hotel first offered 2 days free if we came back within 1 year. However we live in CHina. It would cost us $10K USD to go back and 2 days travel each way... so, no chance we could do it it within 1 year. When I politely asked them to consider extending this longer, they completely rescinded their offer at all!!! AMAZING! So now they refused to do anything for us.
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Do yourself a favor and stay at a Sandal's resort where they actually care about their guests and the place looks nice.

BUt really... Jamaica is not worth going to at all... better to go to nicer places in the Carribean.

Room Tip: stay at Sandal's.
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  • Stayed: September 2010, travelled with family
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13  Thank blandmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamman, Vice president of operations at Couples Negril, responded to this reviewResponded 7 April 2011

How unfortunate that you visited Jamaica during a tropical depression nearly one year ago. 

It is indeed regretted that the torrential rain hampered our normal operations. Thank you for our kind comments concerning our staff. Many of whom lost their homes and had to deal with flooded roads but still made an effort to come to work. At one point Negril was totally cut off due to floods and even a Tornado.

I am so sorry that our back up Generator failed during dinner for two hours and the following day from 1pm to 9pm. Also due to this hot water to guest rooms was also affected. The resort activities and excursions were affected for 3 days.

SANDALS Negril I am sorry to say actually closed due to storm damage for quite a few weeks after this storm.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Couples Negril

Address: Norman Manley Blvd., Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Negril
#4 Top resorts Hotel in Negril
#7 Luxury Hotel in Negril
#7 Spa Hotel in Negril
#9 Romantic Hotel in Negril
#18 Family Hotel in Negril
Price Range: £305 - £510 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Couples Negril 4*
Number of rooms: 234
Official Description (provided by the hotel):
Couples Negril. A brilliant balance of elegant and eclectic. At Couples Negril, style surrounds and infuses everything in sight. From the laid-back charm of the swim-up bar to the intoxicating allure on an in-suite Jacuzzi, there’s just something about Couples Negril that says chic. Defined by imaginative, artistic features and possessing a beautiful balance of elegant and eclectic, Couples Negril is 18 acres of all-inclusive luxury, personality and pleasure. All expertly carved into the captivating landscape of Negril, Jamaica. And while our unique appointments set us apart from any other resort, our unwavering attention to your every desire has earned us recognition as the premier all-inclusive resort not only in Jamaica, but the entire Caribbean ... more   less 
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Also Known As:
Couples Negril Hotel Negril
Couples Hotel Negril
Negril Couples Hotel
Couples Negril Jamaica

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