We visited Couple Negril from 5th –19t January travelling with Thomas Cook from the Uk in premium class. (Travelled premium with First Choice last January and they knock spots off Thomas Cook by the way) Free drinks were very minimal on this TC flight!
After landing, cases came off very quickly as priority baggage within few minutes and we were directed to go straight the Couples lounge. Our luggage was stored whilst we were offered beers and coca colas and then about 8 of us were transferred by the hotel mini bus directly to the hotel. We opted not to stop off for a drink and the transfer took about 1-¼ hours. Traffic in Montego bay was quite heavy as it was early evening.
Once within the reception we were offered Champagne and cold towels and then taken directly to our rooms by the reception staff rather than find your own way in the dark! The luggage was brought by the bellboy in a buggy so not struggling with cases.
The reception staff made the checking in process very smooth and were all very pleasant and polite, making us feel most welcome.
The room was large and there was a huge double bed approx 6-7 ft wide, flat screen TV, mini bar and excellent air conditioning. Bathroom was clean with loads of fluffy towels, including flannels, hairdryer and complimentary toiletries. Sink was ultra modern but at 2’’ deep was a struggle to have a wash or my husband to have a shave in! I know some of the reviews have not been very complimentary about the décor however I think this is down to the strange mismatched colour scheme i.e. red cushions, blue and white striped chair, green curtains, yellow duvet, and the tired duck egg blue tiles.
There is loads of space to put your shampoo etc around the bath. Only problem for us was that the toilet blocked twice during our stay room 4206 - maintenance guys came and fixed it quite quickly.
Safe (electronic ) free of charge in wardrobe.
The mini bar has a personalization order form which you have to complete every day and leave out for the drinks service to refill your fridge . It was only after we’d been there fore 12 days we found out you can basically order anything – not just what is on the list to be put in your room so if you had wanted a bottle of wine or a different spirit rather than the standard drinks on the list, we could have ordered those instead. As it was, we had water, coke, beer, lemonade ‘Ting’ a litre bottle of Teachers whisky and a bottle of Appleton Rum.
I also ordered cartons of milk by adding it to the form, which were delivered without problem and the food and beverages telephoned to check it was delivered. I found this level of service to be excellent and unexpected.
There is a coffee maker which has coffee bags provided daily and a selecton of tea bags, sugars etc also refilled daily.
Each evening there is a turn down service and all the towels are replaced and a romantic card placed on your pillow.Fresh flowers are also in the room.
There are 2 large beach towels provided in your room on arrival and you can change them as often as needed on the beach . On leaving you take them back to the beach desk and get tickets to take to reception.
There is also an anti mosquito candle provided in the room which we used nightly and also kept the patio door shut at all times as there were ‘little bitey things’ out at night. We used insect repellant in the evenings.
The beach was absolutely superb – clean Blue flag status, thoroughly raked and cleaned every morning and all seaweed collected up by a small tractor. Sunbeds are comfy as they have the added bonus of the floats being on the top. There were a few singers on the beach and a couple of sellers of cigarettes but nothing much else and no hassle. If you didn’t want to be bothered if you just said no thanks they went on their way ‘no problem’.
Water sports were excellent- Scuba diving was offered directly by the hotel. There are boat dives at 0900 and 1330 every day other than Sat when it is a morning 2 dive boat trip. My hubby didn’t see anything really big a couple of nurse sharks and Rays-loads of little stuff- if you are expecting the same as in the Red sea then you will be disappointed.They did do an extra night dive dive which was an extra 50$.
You could go water skiing, sailing, windsurfing etc, there is a free Catamaran ‘Booze’cruise every afternoon for a couple of hours but beware it did go cold in the evening in January after you’d been in the sea at 6 pm !!
The pool has loads of sunbeds which were usually free as most people tended to go down to the beach – no one saved sun beds which was great !
There are 3 jacuzzis (one in a very private area down by the scuba diving pool and spring water pools.) We did not use massage facility but everyone who did raved about them !
Nudist beach is part of the hotel but separated by a fence – beware if this isn’t your scene!!
For English clients who are used to having a rep there isn’t one at this hotel. You are looked after solely by the ‘Couples Hotel’ staff, so you won’t get the usual welcome meeting and hard sell for tours. You can do absolutely nothing if you wish – which suited us fine. There is a trip to ‘Ricks café’ which costs $15 and you travel in the hotel mini bus, again, a very personalized service. (Would recommend Rick’s Café – fantastic !!- take loads of batteries though as the divers take ages to go in and you need to tip them small dollars –
T shirts are $30- drinks are very reasonable $2.60 for a champagne cocktail)
The food was all absolutely excellent so I won’t bore you with details.Did try the Lychee martinis and they are to be recommended !
All the menus for each restaurant are on display by the main restaurant every day offering a wide range of food – You only have to book in advance for the Otaheite which was good as you didn’t have to stress about where you going to eat days before.
Most evening meals are waiter service rather than open buffet apart from the Buffet evenings by the pool or the beach barbecue.
Choice of mashed potatoes or rice though with evening meals so don’t go expecting Chips with everything ! I only saw Chips at the lunch time served with the burgers or fish. (Would recommend Jerk burgers at lunch time !).
Only concern is that the food is not served from a covered refrigerated area other than salad bar so sandwiches /sweets /cakes are uncovered apart from some net covers and there are a lot of flies around the food, particularly at lunch times.
Breakfast offers a choice of freshly made fruit smoothies and champagne as well as coffees and choice of teas. Jamaican and English food including bacon.
Service in the dining room also can be a bit erratic- ranging from excellent to appalling not helped by the fact that each waiter seems to have their own job so a cocktail waitress wouldn’t serve you water or take dirty plates away and the food waiter serves your wine as well as waiting on you. The water waitress wouldn’t get involved in anything other than serving water!
This did sometimes cause a delay in receiving your drinks at the same time as your meal. Also if you opt for white wine initially the second wine glass is removed so if you want white wine for a starter and then red wine for your main course you then have to ask for another glass and different wine – then, they take your first glass away even if wine in it ! Very odd . I would expect the glasses to remain on the table and then be offered a choice. This might sound picky but this is rated as a 5 star hotel.
Rosemarie and Tennyson and Omar in the main bar were incredible. The service here was superb – I’ve never witnessed staff work so well together and also deliver drinks constantly without having to ask again – how do they remember ? Vodka martini cocktails served the same as in the Ritz in London – faultless and even single malt whisky is on the all inclusive. Cannot praise this service highly enough. Bailey’s, Champagne, Galliano – you ask and its there – speedily and with a smile –outstanding staff. Nothing was too much trouble for any of them.
The hotel tries really hard to ensure that the guests are well looked after. There is a weekly managers cocktail party where you are served canapés and get to meet the managers.
There is a lovely Beach barbecue with a steel band; Thursdays, a Bonfire on the beach and a guitarist singing love songs which is really romantic. There are numerous evening buffets put on around the swimming pool, with jerk chicken and returning guests special meals. There are fashion shows, cookery classes, and numerous other events – beach and pool volley ball and of course the numerous weddings going on almost on a daily basis on the beach.
One thing we did notice is that the age group generally of the guests tended to be older (even though we feel young !!) than you would see in for example Mexico.
You are given a feedback form on your last day to complete, which I’m sure they must use to continually improve services as the manager indicated she regularly read Trip advisor and eagerly checked on the hotels rating. Interestingly many of the staff had worked there for a number of years and the rapport between them all was lovely to see.
Tipping the staff is not allowed according to the literature at the hotel. I find this very sad as I would have liked to have given staff tips. I did try to give my evening maid a tip and she ran off saying she would lose her job !!
Well would we return?
Of the English and American guests we met, many had been going to the 4 Jamaican Couples resorts many times - some even on their 12th visit and I think this is a good indication of the standard of the hotel.
It is a lovely hotel made so by its staff who are some of the most polite and happy staff I have ever had the privilege to meet. The hotel is classed as 5 star – maybe compared to other areas in the world it would probably be 4 star but the staff more than make up for the star class and on courtesy alone the staff should be awarded 6 stars !!
This was our first visit to Jamaica and may not be our last- however the only downfall is that it is not the type of resort where you just go out and have a wander down the street or go shopping on your own as we did feel vulnersable.
For this reason alone we would probably choose a different destination, however we haven’t ruled it out for somewhere to completely unwind for a chill out when stressed in our very busy lives in the UK.
To those we met from the UK Lyn, Paul, Andrea and Andy- thanks for making the special 50th holiday one to remember !
To the hotel staff/chef – thank you for making my hubby’s 50th so special !!
(PS Remember to keep dollars for departure tax and check your weight as they were really strict on the return flight)
Enjoy - you will come back totally relaxed and if like us the flight is delayed coming to pick you up - we were fortunate to have an extra day at this lovely hotel !!
- Official Description (provided by the hotel):
- Couples Negril. A brilliant balance of elegant and eclectic. At Couples Negril, style surrounds and infuses everything in sight. From the laid-back charm of the swim-up bar to the intoxicating allure on an in-suite Jacuzzi, there’s just something about Couples Negril that says chic. Defined by imaginative, artistic features and possessing a beautiful balance of elegant and eclectic, Couples Negril is 18 acres of all-inclusive luxury, personality and pleasure. All expertly carved into the captivating landscape of Negril, Jamaica. And while our unique appointments set us apart from any other resort, our unwavering attention to your every desire has earned us recognition as the premier all-inclusive resort not only in Jamaica, but the entire Caribbean ... more less
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- Also Known As:
- Couples Negril Hotel Negril
- Couples Hotel Negril
- Negril Couples Hotel
- Couples Negril Jamaica