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“What a Great Place to Relax” 5 of 5 bubbles
Review of Sunset at the Palms

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Sunset at the Palms
Ranked #7 of 84 Hotels in Negril
Certificate of Excellence
Berwyn, PA
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“What a Great Place to Relax”
5 of 5 bubbles Reviewed 6 November 2011

If you're looking for a big resort with lots of restaurants and nightlife, then Sunset at the Palms is not for you. There is only one thing to do at SatP...relax. We loved our stay here, and will return. SatP is all-inclusive, and one of the things that made us book were all the positive reviews on the food. Too many times, all-inclusive food is average at best. You have to tolerate it to get the deal. SatP mainly survives on 2 restaurants...one buffet which is the main place to eat, and a sit down restaurant that's only open on certain nights. Since this was low season, it was only open for 2 nights. We loved the buffet...the food was excellent. The beach (Bloody Bay) is right across the street. I had concerns about that, but it is not an issue. You walk out the front gate, and a guard stops traffic for you. The beach is about a 100 yard walk. There is a grille and bar, so you can spend the entire day on the beach. Their drinks are excellent, too. Bloody Bay is one of the most beautiful beaches that we have ever been too. The ocean is crystal clear, and there are no coral or rocks anywhere. Beware the beach vendors...they are relentless. However, they seem to know early on if you are not interested, and will leave you alone for the remainder of your stay. The only exception are the roaming troubadors. They always ask if they can sing to you and your lovely lady. Some of them sing quite well. Since no place is perfect, I did find one issue with SatP...sleeping. Your accomodations are in individual cottages (they call them treehouses), and we loved them. However, you can hear everyone and everything outside. I can deal with frogs and birds...the cottages are set within the forest, and the animals are part of the beauty. The people getting up at 6:30 AM and sitting on the outdoor patios and having loud conversations can be bothersome.Most of our nights, the weather was cool enough that we didn't need the AC...we just opened the slats and let the breeze through. Since our cottage was right next to the main building, we were surrounded by the two main pathways to the building. Everyone going to breakfast passed by our cottage (breakfast opened at 7:00), and we seemed to hear them all. Try to get a cottage in the back, and that should alleviate the noise. The pool bar entertainment was done by 10:00, so that wasn't an issue either. Sunset at the Palms was wonderful, and we do plan on returning in the future.

Room Tip: ask for the back of the resort
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank ricjo524
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,432 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (654)
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English first
London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 November 2011

This is another good hotel.The room is lovely clean and very upto date. The food is great.Please try the corn rice and the fried chicken it is really good. The staff are ALL VERY friendly and make sure you have a good stay. The pool is nice and they have a swim up bar.
Some nights they provide live reggae band which is good and fun to sing along to. If you are
looking for somwhere to stay this is the place you get value for your money.

Jay

Room Tip: All the rooms are great.
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  • Stayed November 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Jade364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough UK
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 November 2011

First stayed here about two and a half years ago and vowed to go back. Well we did and it was just as good as we remembered. The rooms, grounds and atmosphere make this place special. Staff could not do enough to accommodate my wife who is Lactose & Gluten intolerant. They even laid on a special dinner for our wedding anniversary, so thanks to Mr Kelly, Sifford, Ruddy and the whole chef team (especially the pastry chef) who was able to make puddings my wife could eat which is no mean feat, they were brilliant. Weather was great for this time of year being hurricane season, lots of sun, hot, hot, hot. Only one day did we have a spectacular thunder shower. Back in Negril next year with the kids staying at another hotel as this is mainly an adult orientated resort. But we will be stoppping by to say hi to everyone. We will definitiely be back here again. Ian, see you soon.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Beachboy04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 26 October 2011

we stayed at this hotel last May but realised that I had not added a review! We travelled as a party of 11 for a friends wedding which the hotel hosted. The wedding was wonderful and simple - the wedding co-ordinator did a wonderful job. May is the start of the rainy season so most afternoons it did cloud over and throw it down for an hour of so (even on the wedding day!!) but can't say it was ever a problem, we would just get under cover in one of the bars or go back to the room. My boyfriend even enjoyed being in the jacuzzi when it rained??!! The staff are very friendly at this resort and will always chat to you, take some $1 notes as they are FAB for tipping. The trips we went on were YS falls (ok), Dunns River falls and swimming with Dolphins (long journey but brilliant) and the rum factory (also brilliant). The food was good at this resort, we went to the al a carte most nights because it was the best. I think people need to realise that with all inclusive you're never going to get 5 star quality and piping hot food. But selection-wise, it's more than I would of had at home so no complaints. We had a few lunches over by the beach which was very tasty as it's cooked to order. Bit of a shame about the road separating the resort from the beach but really not a long walk at all. Be careful of wildlife, they all seem to be 10 times bigger abroad! A very large and green land crab appeared in the toilets by the pool one day which scared the absolute life out of me (could'nt use them again the whole holiday!) the rooms were fantastic - such a huge bed and the shower was amazing - you'll see why!! The daybed on the balcony was very relaxing but most of my time was spent in the pool bar ;) The grounds are beautiful and the staff do very well to keep it looking as it does. The gym facilities were basic but the salon and it's staff were very good. Opt for Dwaight when in need of a massage!
Overall the resort is simply beautiful, very intimate and natural. We had to sometimes amuse ourselves which was a shame, a pool table wouldn't go amiss for example. At the time I worked in a travel agent and we managed to get some day passes to the nearby Sandals and Beaches resort. These resorts were on another level compared to Sunset but I think that's all reflected in the price. I absolutely loved Negril and Jamaica on a whole (we're going to Cuba in January and hoping it's just as good!) Please do not hesitate to contact me if you have any questions.

Room Tip: If getting married out there, email the hotel beforehand, you may bag yourself a free upgrade!
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  • Stayed May 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Kathryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 October 2011

We arrived on 4th October 2011. This resort is amazing, from the moment we arrived we were made to feel special. The staff were friendly and helped make our stay even better. Especially the likes of Kimi, Mel, Ian, Geofrey & Ruddy the dancing Chef. The tree house was awsome, the grounds beautiful & the beach fantastic. Can't wait to go back. Amanda & Terry

  • Stayed October 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Frenchietj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

Where to start? From the moment we arrived we knew we were going to have a great time. The staff were amazing.... Shannon, Rory and O'Shane especially made our holiday one to never forget.
The room was fantastic and to be honest we didn't actually use the balcony at all while we were there. The maids came twice a day, once in the morning and then in the evening.
The food was great and there was plenty to chose from. We especially loved the burgers from the beach!
This is the first holiday we have been on that was not adults only and we thoroughly enjoyed ourselves.
We met some new friends who we will hopefully stay in contact with. Everyone knows you and says hello each time they see you!
The beach was lovely and although you get the locals trying to sell you things or sing to you, all you need to do is say no thankyou and they are fine.
We are already planning our trip back next year.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank laura_marie13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 October 2011

I arrived at Sunset at The palms on Sunday 25th September and stayed for 14 nights for my best friends wedding. Well what can I say...the hotel rooms and grounds are beautiful. The staff are amazing and can't do enough to make you feel welcome. From the reception staff to the gardeners I don't have a bad word to say about any of them. Nothing is too much trouble and any request that you may have is dealt with straight away wether that be to arrange a trip or to find out the best place to get a bottle of rum!!
there is a wide selection of great food available at the buffet restaurant - they even made some garlic bread especially for me one night then every night after that i was asked if i wanted more - and the A La Carte is a must!!
The wedding day itself was flawless - the staff were amazing and again nothing was too much trouble...the evening meal was out of this world...everyone at SATP made the day one to remember.
Just a few names to mention and if you see them when you go say hi - Alvin , Rory , Oshane , Squiggle (Kirk) , Tafari , Venroy and Rudy the dancing chef - you guys made it a holiday to remember with some fantastic memories!!
The only disappointment for me was having to come home!!
See you all in 2012!!!
Andrea - UK
xoxox

  • Stayed September 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank andstomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset at the Palms

Property: Sunset at the Palms
Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Negril
#3 On the Beach Hotel in Negril
#5 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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