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“"Exactly what we were looking for"”

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Sunset at the Palms
Ranked #7 of 80 Hotels in Negril
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“"Exactly what we were looking for"”
Reviewed 7 May 2014

We painstakingly searched every site and every property in Mobay,Ocho and Negril while planning our vacation in Jamaica. This was our sixth trip to this beautiful island and have been to other all inclusives there. We wanted "needed" a cozy low key get away to shut down for a week.Sunset at the palms looked like the place we were looking for. WOW! We couldn't have been more pleased. We previously stayed at properties on the beach at Bloody Bay so we knew the beach is world class. The Sunset staff kept it up beautifully. Great lunch at the grill and a full bar right on the beach.Bonus ! The resort area is truly like a botanical garden. After lunch on our first day we were so enamored by the grounds we wandered off instead of checking if our room was ready.After we were slightly lost we met Shorty the resident gardener . He answered all of our questions and pointed us back to the front desk.Our room had been updated with new AC , new water heater, new wood trim and windows. It felt brand new and there was no moldy smell that seems unavoidable in that climate. The pool and bar area were just right to relax or meet other guests if you chose to do so. A world class beach,extremely comfortable room, nice pool area. The last but not least focus of this review is the food and beverage. I hope you are still reading this Dwight because you have it absolutely perfected! Dwight the executive chef led by example and it showed in the teamwork and hospitable attitude that permeated through the staff.The consistency and quality of the food from the buffet through the chefs table were excellent.The Chefs Table,what a wonderful added delight. If you go to Sunset at the Palms do not miss out on this opportunity to experience the fusion of Island fare and classic cuisine. The star of the show is chef Raveion. He is passionate, focused ,and talented. This young man is an inspiration to a young Jamaican generation,he has shown that hard work equals great results.I have been a restaurant manager in Florida for 28 years and greatly appreciated the hard work by all of the F and B staff.

Room Tip: Maybe a room toward the back of the resort for a view of the Blue Mountain range., otherwise small e...
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  • Stayed May 2014, travelled as a couple
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Helpful?
5 Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Henderson, Nevada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 May 2014

My wife and I just returned from our honeymoon in Negril and loved our stay at Sunset at the Palms! The staff is amazing, the food is great, the rooms are good, and the beach is very nice! You can book everything you'd like to do right from the hotel (Zip lining, tubing, etc), and at the beach where there is a bar with great food and drinks there is also a place to book a variety of water sports (para-sailing, fishing, cliff jumping, etc). Honestly, I could see myself just relaxing on the beach for a week! The beach is clean and the staff is very friendly. The water is also warm which is nice! I'd recommend this place for all couples looking for a relaxing vacation! A few cons: Your room will not be ready until exactly at check-in which is 3. So if your plane lands early in Montego Bay and you arrive early at the resort (About 1.25 hour drive from the airport, which in and of itself is wild. The Jamaicans drive like mad men! lol) you'll have to just chill for a bit. They serve lunch, but honestly I'd recommend just arriving in water clothes and heading over to the beach while you wait! Another thing, at night the bugs are very loud which can be annoying the first few nights, but you actually get used to it. Other than that, we loved our stay!

  • Stayed May 2014, travelled as a couple
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Helpful?
4 Thank TannerAndKenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sutherland, Nebraska
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 5 May 2014

We just returned from our first-ever resort vacation, so these are the observations of a novice. We spent six nights, all-inclusive at the Sunset at the Palms in Negril. It is an absolutely wonderful resort. The "tree house" rooms are quiet and secluded. We were disappointed at first to find that it is not beach-side, but came to love this feature throughout the vacation.

Let me start with the rooms - they are spacious and unique. Once you learn how to operate the a/c, it is very efficient. The cons - lighting! There are two low-watt bedside lamps, and low-watt lights in the bathroom and closet. Over the sink, there is at least some decent light. It was very, very dim in the room. HOOKS! There is no where to hang anything! There is a closet rod, but when you need to hang up your bathrobe, towels, wet swim wear, you have to drape them over every available surface.

We were pretty disappointed with the food, but that stems a lot from our unreasonable expectations. Being a tropical locale, we expected magnificent seafood, and it wasn't available. There is an Asian restaurant on-site that is only open a few nights a week, with four entrees - beef, chicken, goat and fish. The buffet is open for breakfast, lunch and dinner, with a different "theme" for each evening meal. The food and the presentations are limited in flavor and uninspired in presentation. The grill on the beach is an excellent choice for lunch.

As can be imagined with "all-inclusive", the liquor was free-flowing. The guys drank lots of Red Stripe beer and us girls sampled nearly every rum-inspired drink imaginable.

The pool and hot tub with the swim-up bar facilities are very relaxing after a long day at the beach or on a tour.

Which brings me to the subject of tours - there are many choices. The tour company you booked through will sit you down (telling you it's required) and try to sell you tours. The hotel has a tour desk, and the taxis out front will offer tours. There are different water tour offerings available on the beach. Not knowing any better, we booked through our tour company (Apple). Big mistake - we were gone 11 hours (a wasted day in paradise!), spent about an hour each at three different destinations (Black River, YS Falls and the Appleton Rum Factory). The rest of the time is driving on very, very rough roads. We returned grouchy, hungry and exhausted. A better choice would have been to choose one of the taxi tour offerings. We heard this from many, many experienced vacationers.

Recommendations: Bring your own insulated cups for the beach. They are available for $12 in the gift shop, but get them on sale in the states. The drinks are very small and hardly last the time it takes to return to your lounger. Also, bring floaties. They also are available in the gift shop for $13, but when you can get them on sale in the states for $3, just pack them then leave them for other guests on your return. The same is true for any beach toys that you might want - frisbees, beach balls, etc.

The people ARE wonderful! Always seeking to please and waiting on you hand and foot. We booked an "all inclusive" that said it included tipping. But after learning that the average wage is $10 per DAY, with people like the pool boys making much less, we TIPPED.

We will definitely book again, probably at this same resort.

Room Tip: Try to get toward the back of the resort - it's much quieter.
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  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank Nebraska O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Attleboro, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 May 2014

Just returned home last night from the Sunset at the Palms and what a vacation. We are definitely going back again. This is my pros and some cons:

Flight to Jamaica - Pros: short and sweet: Cons: Rethink arriving on Saturday. 7 planes arrived same time and took 1.5 hours to get to immigration. However, coming home to USA 3 planes and took longer so we missed our connected flight.

Rooms: Pros: Amazing and the day bed outside to great for naps and shower is amazing. Cons: Watch out for the frame around the bed. You notice other guest with bruises.

Beach: Pros: Awesome and even saw a sting ray in the morning. A lot of shaded areas and Jay and Jeffrey are great setting you up. Opal gives you a great lunch with her singing tunes. Yes you do have to cross the street but the security guard takes your room going and "back to base". They have a crossing guard so no worries. The walk to the beach was shorter than another hotel I stayed last year to have breakfast. Cons: Next time we bring rafts!!!

Facility: Pros: Limited to characters on this post to describe. You relax and get to know others during your stay. Cons: None.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Lostcruff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2014 via mobile

Hey listen I'm gonna write what every one else has wrote but I promised my self I would do it never the less I'm not one for writing reviews the reason why I'm doing it because people need to know it's the most chilled out relaxing place I've ever known the staff are amazing truly not false just happy to please & want to know about you they listen & hey before you know it they were calling good morning to you by name the staff are the best & yes I am gonna name them Leonardo shamroy Cornelius kenroy all the lady's at front desk special thanks to Yvette food amazing different menu every night chefs table fantastic lotus restaurant glorious beach grill amazing tree top apartments & setting was a jungle paradise the beach is the best & I've been to a few believe you me I did get married there on April 4 the most fantastic day I didn't no weather to mention that coz people would think I'm bias which is what I think when I see it on here but it is true paradise out of this world thank you sooo much sunset at the palms love all of you see you all soon

Stayed April 2014, travelled as a couple
Helpful?
3 Thank Jamie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
2 reviews
Reviewed 30 April 2014

Very friendly and helpful staff. Always trying to make your stay better. Food was fantastic, good quality and quantity. The facilities were clean and the treehouse concept was quite enjoyable. Being across the road from the beach turned out to be an asset because it cut out a lot of noise and the walk was no problem at all. Only downside was the nightly music, just too loud and we did not enjoy it but only lasted 2 hours a night.

Room Tip: If you do not enjoy loud music at night stay away from the pool area.
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Denvervistor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delaware, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2014

My wife and I chose to stay at Sunset at the Palms specifically for the rooms. The tree house bungalows are excellent. The beds are comfortable and the setting is intimate. Even the walk to and from the rooms is relaxing due to the beautifully manicured grounds. The staff is extremely friendly, the food is good, and the atmosphere of the common areas leaves little to be desired. I think you would regret staying at a bigger resort because of the scale. The smaller size of Sunset at the Palms gives you a personal connection with the staff which makes your stay even more relaxed. They remember you and go out of their way to make your stay perfect. We found it hard to leave after our honeymoon.

Room Tip: Rooms at the rear of the resort have little to no road noise.
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank Blake P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset at the Palms

Property: Sunset at the Palms
Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Negril
#3 On the Beach Hotel in Negril
#5 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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