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“Good value, very relaxing, nothing goes wrong”

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Sunset at the Palms
Ranked #7 of 80 Hotels in Negril
Certificate of Excellence
Ottawa, Canada
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Good value, very relaxing, nothing goes wrong”
Reviewed 11 July 2014

We stayed for a week, and really enjoyed the clean, uncrowded beach and the laid back resort. Reggae music is in the background all the time.

We walked along the beach to check out the other resorts which are jam-packed several chairs deep with loud music, parents yelling at their kids, and other silliness.

Breakfast is a great start to the day. The beachside grill is fast and good. the beer is cold and you don't have to wait.

The dinners are okay but it gets boring, so two nights we took a cab ride into very nice seaside restaurants in Negril: $20 each way, plus tip, in addition to the meal.

After a hard day at the beach we enjoyed our private balcony in the jungle....snoozed there often, distrurbed only by birds.

The piano player in the evening is a true star!

Nighttime entertainment was okay; some are better than others; what do you want for free?

We found the pool to be small. Wifi only in the lobby.

Some of the staff are a little too eager for tips; just be aware that over-the-top friendliness, isn't.

Room Tip: Get a room away from the road; it can be noisy.
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  • Stayed January 2014, travelled as a couple
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1 Thank AvidCanoeist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Abilene, Texas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 July 2014

We stayed at Sunset at the Palms for 11 nights, at the end of May and beginning of June of 2014. My husband and I totally loved the privacy of our tree-house and the lush tropical grounds around us. It was fun to sleep to the sounds of nature at night, crickets, birds and cicades, wake up in the morning and have our coffee outside on our porch to start the day. We felt we could have our privacy or go talk to other people if we wanted, so it really was a big plus that the hotel was small and not crowded. I can recommend the grounds tour with Shorty, who is the hotel grounds-keeper, and very knowledgeable about all plants and trees, we did it one day and enjoyed.
We were a little concerned about food and restaurants before we came, but food was really good, dinner menu changed every day, so we did not get bored although we ate at the hotel restaurant almost every day. We attended Chef's table one evening and were glad we did, as it was an entertaining show, and had good food. They served up local specialties, like ackee and breadfruit, beside other things, and it was fun to taste it.
Staff was nice and helpful, restaurant waiters and waitresses very friendly and prompt, just remember that tips are always appreciated.
Hotel beach was wonderful, with white sand and calm waters, excellent for swimming and sun-bathing. We walked the beach from one end to the other, as we liked to walk, and it was about 1.5 miles, with lots of large hotels nearby.
One thing to know is that the Sunset at the Palms is somewhat far from Negril. We had to take a taxicab to go to explore Negril attractions and Seven-Mile Beach. Of course, plenty of cab drivers ready to assist you, but if you like to discover things on your own, then you just could not do it from here, plus it was a 30$ round-trip to Negril.
But overall, it was a great vacation in a wonderful hotel with a beautiful beach.

Room Tip: We were in a tree-house of 200 numbers, and our room was very quiet and private, next door to tennis...
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  • Stayed May 2014, travelled as a couple
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3 Thank DainaJO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 July 2014

We stayed at SATP June 7 - 14, 2014. What a great place!! It is a relatively small and quiet resort. If you are looking for a place to relax and unwind then this is it. The staff are wonderful, the grounds are beautiful and immaculately kept. The food is good and plentiful.

The treehouse accommodations are so private and nice. The only complaint about them is no door on the bathroom or they have a lattice type door – not much privacy. Took a little training but once we figured out the AC the room was great. Love the balcony with daybed and table for two. Again very private. We stayed in room 401 which was about 50 steps to the pool and had the most amazing view from the balcony. The room had a mini fridge with beer, pop and water.

After reading other reviews, I was concerned about the bugs but we took some natural repellant and only got a few bites. Not a concern at all. We were able to drink the water and no montezooma’s revenge which I normally get when travelling to the Caribbean.

Props to the girls at the front desk, Kemp and many other wonderful staff members.

Only complaint would be more music at the pool bar. It was very mellow music and not really loud enough.

We will definitely be going back again. Might just be our annual “unplug” trip!

Room Tip: 401 was close to the pool and buffet. You could hear a little noise at night but no big deal. Great...
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  • Stayed June 2014, travelled as a couple
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Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethlehem PA
Level Contributor
49 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 8 July 2014

I stayed at SATP in July 2014 as part of my second-ever visit to Jamaica (the first visit, in 2007, had been abruptly curtailed by Hurricane Dean), and I was, frankly, a bit nervous about the resort (given its small size, location, and more limited food/drink options than its mega-resort neighbors). I was pleasantly surprised, then, to discover that SATP's small size had no effect on its ability to offer enough diversions, creature comforts, and excellent customer service to satisfy this apprehensive (and admittedly somewhat spoiled) guest!

The GOOD:
--Rooms are large, with high ceilings and spacious bathroom areas with stylish modern showers
--The resort is small enough that the central area (with restaurant, gift shop, and swimming pool) can be reached in a leisurely 5-minute stroll
--The on-premise gift shop and "cambio" (money exchange) are extremely convenient
--The staff were awesome--friendly, accommodating, and helpful! Particular recognition should go out here to Bruce (a personable and skillful chef who prepared a traditional Jamaican breakfast of saltfish and ackee for us even though it wasn't on the menu), Tessa (a smart, efficient, and friendly staff member working in the main buffet seating area) and Cornelius (a charming and intelligent young man who floated between the coffee bar and the main buffet restaurant, providing excellent service and good conversation at both)!

The LESS GOOD:
--Hours for the beach bar and beach grill seem to be more flexible than indicated in the guest pamphlet (which states they're open until 6, when in reality it's more like 5:15-5:45 depending on the mood of the staff person in charge of it)
--Merchants and musicians constantly (and I do mean CONSTANTLY) solicit guests, even on the "private" beach
--Unlike many other AIs, there is no round-the-clock food option for those who want a snack late at night or at other odd times of the day (yeah, first world problem, but I still thought it bore mentioning)
--The method for reserving a space at the Chef's Table is totally inefficient (show up in the lobby at 8:30 AM, and sit around until 9 AM-ish or whenever the staff member with the reservation book shows up--but your place in "line" will depend on the willingness of your fellow guests to be honest about who showed up before whom).
--The delineation between the Chef's Table (which has a set menu, 20 seats) and the Lotus Leaf (which has an a la carte menu and about 70 seats) wasn't made clear to us at all, and when we tried to make a reservation for the Chef's Table on our first morning (for which we stupidly showed up at 9:10 AM), the staff member was rather rude in telling us that the restaurant was fully booked ("Yes, well, didn't you SEE all the people waiting here before 9?" she asked, when we expressed surprise that we couldn't get in) and could have suggested the Lotus Leaf (which wasn't fully booked any of the nights during our stay) as an alternative to the Chef's Table and the buffet. Improved communication (during check-in, in the in-room literature, and via the staff) would help here.
--Also re: dining, vegetarians will most likely have to make do with salads, pasta, rice, potatoes, and veg, and vegans might have an even rougher time (most of the veg options I ate were eggy and/or contained dairy).

The BAD:
--The Scuba Caribe staff (who you have to approach in order to use any of the non-motorized beach/water sports, including kayaks, catamarans, etc.) made me extremely uncomfortable with their, shall we say, "assertive" inquiries about my marital status, plans for my stay, whether I wanted a Jamaican boyfriend for the duration of my vacation, etc. Polite dissembling didn't solve the problem at all, which put me in the uncomfortable position of having to either be brusque or to laugh it off and escape to my kayak (though even the latter approach failed, since one of them jumped into a kayak and attempted to follow me around the bay, yelling conversation starters like "Want to race?" and "Hey, kayak! Lady Kayak!". While I'd have loved to try some of the other water sports, I was so put off by this experience that I shied away from them for the duration. Perhaps management might explain that some women might find this "flattering" flirtation somewhat discomfiting? Or have a female staff member available so that having one's life vest put on is less fraught (I do not exaggerate when I note that my attempts to buckle my OWN life vest on were curtailed by a staff member who pulled the straps out of my hand and said, "There's no need to rush.")

Apart from the experience with Scuba Caribe, though, I was very happy at SATP and thought it was a solid 4-star property. I wouldn't hesitate to recommend it to those looking for a more intimate, rustic, and Jamaican experience on their vacation to the island!

Room Tip: We stayed in Rooms 407 and 408--408 was definitely quieter, since 407 picked up the noise from the p...
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  • Stayed July 2014, travelled with family
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Helpful?
7 Thank christianneanastasia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bolton, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 July 2014

Sunset at the Palms caters to a crowd that is looking for a quiet and relaxing vacation. There's still plenty to do with water sports, the gym and one of the best beaches in the Carribean. The food is fabulous and plentiful and you can drink the water! The uniqueness of this resort is the tree house accomodation surrounded by beautiful gardens. With only 85 rooms, the resort is casual and tranquil and more importantly, there are no line ups. The staff are friendly and helpful. Be prepared for longer trips on excursions but going to the south end of the island gives a better perspective of Jamaican life. We highly recommend this resort if you want a vacation to relax.

Room Tip: Rooms in the 200-300 series are close to the restaurants but towards the back of the resort away fro...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank Dave - Terri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Discovery Bay, Jamaica
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 July 2014

Sunset at the Palms is like an oasis in a desert. We have been guests at different resorts here on the island, but not one can compete with the comfort, variety and quality of food, the ambiance and the tranquility and peace you experience at the Palms. The beach is beautiful with all the comforts (bar, washrooms, food, entertainment, lounge chairs etc.) right there. Accommodations are cabins built in a rainforest environment with variety of native flowers and trees. Inside, the cabins are tastefully decorated with everything you would expect at home. The food is scrumptious and plentiful (gained 5 lbs.) All in all, it was a heavenly experience and we would recommend it without hesitation especially to newlyweds.

  • Stayed June 2014, travelled with friends
    • Value
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Helpful?
1 Thank Bert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Wales, United Kingdom
Level Contributor
189 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 2 July 2014

Sunset at the Palms is the best all inclusive hotel we've stayed in. The gardens and atmosphere are beautiful, the rooms tastefully decorated and clean, the food good with plenty of choice. The staff are extremely attentive and helpful. The resort's beach is stunning, but a little too built up touristy for our taste.

I would strongly recommend venturing out of your resort and experiencing the REAL JAMAICA. Candyman tours made our holiday unforgettable - we saw so much of the island with him and already thinking of coming back to see more!! He will stop where ever you like and tells you so much about Jamaican life.

Rocklands Bird Sanctuary was our favourite trip with Candymam- hummingbirds land on your hands! Also, if you want to chill with locals on a real Jamaican beach away from the tourists and big hotels ask him to take you to Little Bay and Brighton Beach. YS Falls is also stunning when it's not too busy.

To get in touch with Candyman ask one of the hotel receptionists or security to give him a call. He is also often parked outside Sunset at the Palms on the roadside.

Room Tip: Ask for a room away from the road and far from the kitchen area - the beeping of the ice machine wo...
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank MangoLycheeA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset at the Palms

Property: Sunset at the Palms
Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Negril
#3 Top resorts Hotel in Negril
#5 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Official Description (provided by the hotel):
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort

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